Vehicle Breakdown Administrator

We re working with a growing fleet services business based in Loughborough who are looking to recruit a to join their busy operations team. This is a fantastic opportunity for someone with strong customer service skills and an interest in vehicle maintenance to build a long-term career within fleet operations.

The Role

You ll act as the first point of contact for both customers and internal colleagues when vehicle issues arise. You ll play a key role in ensuring breakdowns, servicing and MOTs are managed efficiently, while maintaining high standards of customer care and compliance.

This is a varied, fast-paced role where organisation, communication and problem-solving are essential.

To be considered for the role, you ll require the following essentials:

• Strong customer service experience (essential)
• An interest or background in vehicle maintenance or fleet operations (beneficial but not essential)
• Good organisational skills and the ability to manage multiple tasks
• Confident communication skills, both written and verbal
• Good working knowledge of Microsoft Office, including Excel
• A proactive, solutions-focused mindset

Within this position, you ll also be:

• Acting as the first point of contact for vehicle breakdowns
• Answering inbound calls promptly and determining best course of action
• Coordinating breakdown support and ensuring the correct providers attend
• Booking vehicles in for servicing and MOTs.
• Liaising with third-party recovery providers and arranging replacement vehicles where required.
• Managing non attendance and resolving quickly and efficiently
• Maintaining accurate records and updating internal systems.

Benefits include:

• Salary of £28,000 per annum
• Monday to Friday 8:30am 5pm
• 25 days holiday plus statutory holidays
• Company pension scheme
• Health and wellbeing programme
• Free On-site parking
• Full-time hours: 42.5 hours per week, Monday to Friday between 8:30am and 5:30pm

Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.

Talk Staff Recruitment act as an Recruitment Agency in relation to this vacancy.

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