Call Centre Advisor

Job Title: Call Centre Advisor
Salary: £24,000 (Full-Time, Permanent, 35 hours)
Location: Liverpool City Centre (Office based)
Shifts: Flexibility to work shift patterns between the hours of 9am and 8pm and work occasional weekends.

Are you experienced in call centres, with a knack for customer service and an interest in claims? We are hiring a Call Centre Advisor to join a busy call centre operations at its Liverpool City Centre head office.

As a Call Centre Advisor, you will play a key role in reviewing and helping clients through claim enquiries and clearly explaining their terms, conditions, fees, and funding options. This is a fantastic opportunity to work in a dynamic environment where you can leverage your call centre experience and gain exposure to a fantastic company.

What You ll Do:

• Handle inbound calls and client correspondence, providing support and guidance.
• Review new cases and determine their suitability for litigation.
• Assist clients with claim inquiries over the phone and online.
• Clearly explain company terms, conditions, and fees with a professional touch.
• Work closely with internal teams to keep claims moving forward.
• Ensure all client interactions adhere to legal requirements and quality standards.
• Track and document all interactions following Standard Operating Procedures.

Key Skills We re Looking For:

• Prior experience in a call centre or customer service setting.
• Familiarity with call centre claims departments or financial services (desirable but not essential).
• Excellent phone and data entry skills, with a keen eye for detail.
• Proficiency with claims management or contact centre systems (preferred).
• Ability to handle client communications professionally, both written and verbal.

Benefits:

• Christmas closure & Birthdays off
• "Personal Time" to attend external appointments
• Employee Assistance Programme
• Staff Referral Bonus
• Reduced parking fees

This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.