Customer Resolutions Advisor

IMMEDIATE START

Do you have experience in supporting customers with problems and complaints and enjoy supporting them through to resolution If so this role maybe for you.

With training, you ll be responsible for a caseload of complaints, taking ownership and managing through to resolution, working within company policy frameworks and Ombudsman requirements for complaint handling.

You ll use your energy, knowledge and enthusiasm to understand where things have gone wrong, showing empathy to customers and creatively finding ways to put things right.

You ll need to be able to manage a caseload, be organised, good at record keeping, driven to meet performance targets, whilst meeting quality assurance measures on all written responses.

Skills and Experience

• Previous experience in complaints handling, ideally with some knowledge of the housing sector.
• Confident communication skills, both verbally and in writing.
• You ll have a genuine passion for helping people, with the ability to calm down difficult situations whilst always remaining professional.
• Ability to work in the fast-paced environment, you ll need to have excellent time management and prioritising skills and enjoy being busy.
• Experience in a customer focused /customer facing role, preferably within a complaints team

Working Hours

• Monday to Friday - 37 hours per work - Office Hours

Pay

• £17 - £18 per hour