Change/Transformation Consultant

Job Title: Change/Transformation Consultant

Location: Manchester

Day Rate: £494 inside IR35

Start Date: March 2nd 2026

Job Type: Contract

We are looking for an experienced Change / Transformation Consultant with strong UX and identity experience to support the delivery of new Identity Verification (IDV) and Self-Service Password Reset (SSPR) journeys. This role sits at the intersection of user experience, change delivery, and technology transformation, with a strong focus on adoption and usability.

• Lead UX discovery for new IDV and SSPR journeys across Helpdesk and Self-Service channels

• Conduct user research, usability testing, and journey optimisation to improve user experience

• Develop and deliver adoption and communications plans to support phased rollouts

• Translate complex identity and authentication flows into clear, user-friendly experiences

• Support change readiness across the Helpdesk function and the wider user base

• Strong identity-centric UX experience, including authentication, MFA, IDV, and recovery journeys

• Proven track record of business change delivery within technology-led transformations

• Experience designing accessible, low-friction user journeys

• Excellent communication and stakeholder engagement skills

Although not essential, the following skills are desired by the client:

• Background in behavioural change or service design

• Hands-on experience with Figma, prototyping tools, and usability testing

• Experience working in regulated environments

If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format.

Disclaimer
Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies.
Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.