Job Description
Join Vision Express on Kings Road as a store manager and take ownership of one of our most established and high profile locations. This is a fantastic opportunity for a confident, customer obsessed store manager with a big personality to lead a complex, high performing store serving an affluent and discerning customer base.
This Kings Road store spans two floors with four fully equipped testing rooms, supported by three resident optometrists, a pre registration optometrist, and eight highly trained optical assistants. As store manager, you'll lead a talented clinical and retail team, ensuring exceptional service, seamless collaboration, and a premium customer experience every time.
As a store manager at Vision Express, you'll be hands on, visible, and adaptable - setting the tone on the shop floor, coaching colleagues in the moment, and responding confidently to the high expectations of our customers. This role is ideal for an experienced store manager or a strong leader ready to step into a high end retail environment.
If you thrive in fast paced settings, love developing people, and are passionate about delivering exceptional eye care and service, this store manager role could be your perfect next step.
Key responsibilities- Lead, inspire and develop a multidisciplinary team across retail and clinical functions
- Create a culture of adaptability and excellence to meet the needs of an affluent customer base
- Drive commercial performance while maintaining the highest standards of customer care
- Ensure effective rota planning and resource management across two busy floors
- Coach and support optometrists, pre regs and optical assistants to reach their full potential
- Be a visible leader on the shop floor, role modeling outstanding service
- Uphold and champion the Vision Express brand and values
- Free eyewear annually with immediate eligibility
- Monthly bonus potential up to £1,030
- Family and friends discount up to 75%, plus free eye tests
- 33 days annual leave, with the option to buy or sell holiday
- Employee Assistance Programme offering confidential wellbeing support
- Opportunities to support the OneSight EssilorLuxottica Foundation
- Proven experience as a store manager or senior retail leader
- Creating and delivering store improvement plans
- Managing resources to meet demand and maximise sales
- Solving complex problems for colleagues and customers
- Remaining delivery focused during high pressure or changing situations
- Being truly customer obsessed and passionate about service excellence
- Demonstrating emotional intelligence when supporting colleagues or customers
- Recruiting, developing and retaining high performing teams in partnership with HR
- Leading with positivity, confidence and influence
Working at Vision Express means being part of something bigger. With over 550 stores across the UK and Ireland, we offer genuine career progression, strong support networks, and the opportunity to develop as a store manager in a business that invests in its people.
We believe our differences make us stronger. Diversity, inclusion, and mutual trust sit at the heart of our culture - enabling our colleagues to perform at their best and deliver exceptional results for our customers.
