PART TIME CUSTOMER SERVICE AGENT

Customer Service Advisor (Part-Time)

Location: Poole, Dorset

Hours: Part Time 25 hours (shifts between Monday - Friday 8am & 6pm)

Salary: 24,242 per annum pro rata

Contract: Temporary & Permanent opportunities available

We're excited to announce a fantastic opportunity on behalf of a leading UK charity. We're looking for Customer Service Advisors to join their dynamic team in Poole.

This is a varied and fast-paced role perfect for someone who thrives on change and enjoys a diverse workload. You will be working agilely across five key teams, providing essential support to ensure our client's customers and supporters receive outstanding service.

What You'll Be Doing:

• Customer Service: Delivering outstanding support across multiple channels (phone, email, written correspondence) to supporters, customers, and volunteers. This includes processing shop orders, donations, and membership enquiries.
• Administration: Handling a wide range of administrative duties, from processing financial data and logging hours to preparing correspondence and resolving basic complaints.
• Operational Support: Assisting with online event listings, managing volunteer enquiries, and supporting fundraising campaigns to ensure timely and accurate banking of donations.
• Data Management: Ensuring the accurate and confidential handling of data within the relevant systems, adhering to GDPR and other policies.

What We're Looking For:

We're searching for a confident and flexible communicator who is organised, has a keen eye for detail, and thrives in an ever-changing environment. You should be a team player with a positive attitude and a proven background in customer service, ideally with some contact centre experience.

Essential Requirements:

• Proven customer service skills, particularly in phone-based communication.
• Educated to GCSE level (or equivalent) in English and Maths.
• Strong organisational skills and a high level of accuracy.

Desirable Skills:

• Experience in a fundraising or office environment.
• Working knowledge of databases and Enterprise Resource Planning (ERP) systems.
• Experience in high-volume data processing.

If you are a self-starter who enjoys a varied and impactful role and is looking for a rewarding position within a highly respected organisation, we would love to hear from you.