Operations Manager

Operations Manager
Location: Welwyn Garden City (Hybrid 3 days in office)
Salary: £45,000 £50,000
Job Type: 12-month contract (Maternity Cover)

Operations Manager About our client:
OA are recruiting for an experienced Operations Manager to drive operational excellence across the business. This is a pivotal role, supporting growth across multiple teams and working closely with senior management. You ll play a key role in shaping processes, supporting staff development, and ensuring compliance across the organisation.

Operations Manager What s on offer:
• Hybrid working with 3 days in the Welwyn Garden City Head Office
• Opportunity to buy and earn additional leave
• Well-being programme
• Annual company weekend away
• Bonus scheme and true career progression
• A chance to join at a crucial time of growth and make a real impact

Operations Manager Responsibilities:
Compliance, Legal & Terms
• Monitor internal policies in line with HMRC guidelines
• Manage Health & Safety across all offices
• Oversee GDPR, Modern Slavery Statement, and relevant licences
• Support RFI s, tenders, and bid documents
• Contribute to risk management
• Line management responsibility for HR matters, onboarding, offboarding, and parental leave

Training & Onboarding
• Manage onboarding, training, and development plans for employees
• Maintain accurate training records and oversee apprenticeship administration
• Promote and manage internal and temporary workforce training schemes

Data & Analytics
• Ensure integrity of operational data and Tracker updates
• Produce quarterly ESG and DE&I reports
• Champion staff welfare, monitoring burnout, sickness, and holiday entitlement

Operations Systems & Technology
• Monitor IT security protocols and liaise with external IT support
• Drive continuous improvement in workflows and operational efficiency
• Attend industry events to stay up to date with best practices

Finance & Management
• Budget holder for centralised purchasing
• Explore job board partners for cost-effective solutions
• Line manage Operations Administrator

Operations Manager What we re looking for:
• Strong leadership and people management skills
• Strategic thinker and problem solver
• Organised, process-driven, and able to plan ahead
• Excellent communication skills and approachable
• Creative, proactive, and able to work under pressure
• Experience in a similar role with a hands-on approach to operations

If you are interested in this role, please apply today with your CV.

WGCCOMMPERM

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