Senior Technical Service Manager

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for a Senior Technical Manager

We are seeking a highly qualified Senior Technical Manager to spearhead the global technical operation across our customer account.

A newly created position, the Senior Technical Manager (STM), will report directly to the Alliance Director This is a strategic, tactical, and operational role designed to offer expert technical leadership across all regions and lots, ensuring high service standards, full compliance with local statutory and technical regulations, and driving operational efficiency.

What You'll Do:

Collaborate with relevant CBRE & Customer teams such as QHSE, Compliance, Performance Management, Operations, Finance, governance, Commercial etc. to implement innovative operational strategies, maintaining accurate asset data and reporting, and strengthening partnership relationships.

The STM will act as a vital conduit between account operations and CBRE's subject matter experts, bringing CBRE's platform capabilities to life through our dedicated team.

The STM will drive strategy and program, working closely with our in-country experts and platform teams to deliver quality and efficiency.

The STM will also collaborate closely with rsted to gather essential data and insights, ranging from historic asset and performance information, real estate strategy objectives, CMMS (Spacewell) data downloads, and input from strategic direction sessions. This collaboration will enable us to deliver the best possible outcomes.

Operate a rigorous competency verification framework that includes practical assessments, peer reviews, and periodic revalidation. This guarantees that personnel assigned to tasks are qualified and capable.

We will foster communities of practice across disciplines to promote knowledge sharing, innovation, and continuous learning. These forums connect experts, encourage collaboration, and accelerate problem-solving between CBRE & rsted.

Technical and hard services expertise

Provides technical leadership across all lots

Ensures high-quality service delivery and compliance with all statutory and technical standards.

Owns asset operations, including data improvement, lifecycle and capital planning

Serves as senior point of escalation for complex technical issues across all hard services scope

Provides direct technical leadership on critical operational activity such as building shutdowns and critical loss of service resolution, root cause analysis and remediation

Integrates sustainability initiatives into operations, driving utility savings and energy efficiency, and supporting rsted's technology systems (such as Spacewell) alongside CBRE's integrated technology suite

Collaborates with the QHSE and Compliance Lead, as well as the Performance Improvement Manager, to implement innovative operational strategies, manage accurate asset data and reporting, and cultivate strong relationships across the partnership

Connection with CBRE platform and SME knowledge and expertise

Acts as Technical Centre of Excellence, ensuring close management of parts and materials inventory, ownership of asset optimisation program, capital planning, with the aim of reducing total cost of ownership (TCO).

Identifies innovative wider projects and initiatives from a technical perspective to achieve sustainability objectives. Strong connection with CBRE Platform SMEs to bring valuable knowledge to the rsted account and ensure initiatives are brought to life.

Skills and Qualifications:

Bachelor's or master's degree in engineering, Building Services or a related field of technical services. Or equivalent experience.

Excellent problem-solving and analytical skills with a demonstrated ability to identify and resolve complex technical issues.

Strong communication and interpersonal skills with the ability to communicate complex technical issues to both technical and non-technical stakeholders.

Knowledge of industry-standard reliability engineering tools and technologies

Management of Risks associated with operating and maintaining critical systems in buildings.

Minimum 10 years of experience in Facilities Management with at least 5 years of experience in reliability engineering/asset management or a related field.

Experience with large-scale, highly available, and highly scalable systems related to asset management (e.g. CMMS and reliability engineering toolkits)

Experience in the operations of engineers and technicians to deliver services.

Experience working in a global organization with the ability to collaborate effectively with colleagues from different regions and cultures.

Demonstrated experience in incident management including identifying root causes and developing corrective actions.

About CBRE Global Workplace Solutions:

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.