Job Description
Customer Service Advisor
Edinburgh
Monday - Friday, 9am - 5pm
13 per hour
Temporary Contract
Do you have a passion for helping people? Are you motivated by solving problems and providing an exceptional customer experience? If you're enthusiastic, adaptable, and eager to learn, this could be the perfect opportunity for you!
We are currently recruiting a Customer Service Advisor to join our client's busy customer service division.
What Will You Be Doing?
As a Customer Service Advisor, your responsibilities will include:
Customer Interaction & Communication
Handling a variety of inbound customer calls, providing clear and accurate information
Making outbound follow up calls where required to resolve queries or provide updates
Responding promptly and professionally to customer emails
Building rapport with customers to deliver a positive and personalised experience
Investigating customer queries and identifying suitable solutions
Logging all customer interactions accurately within internal systems
Taking ownership of issues through to resolution
Escalating more complex matters to the relevant teams where necessary
What We're Looking For
We're seeking someone who brings:
Excellent communication skills, both written and verbal
The ability to build strong relationships and show empathy
Strong analytical and logical thinking skills
A proactive, solution focused mindset
The ability to adapt well to change in a fast paced environment
A real passion for learning, developing, and delivering great service
High levels of determination, motivation, and drive to succeed
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
