Customer Service Administrator

An established and well-respected business based in Witney is looking to recruit a Customer Service Administrator to join its friendly and professional customer service team.

This is an office-based role where you will take ownership of key customer accounts and provide a high level of service across order processing, enquiries, and aftersales support.

Key Responsibilities
. Process customer orders and invoicing accurately
. Confirm stock availability and delivery dates
. Handle customer enquiries by phone and email
. Process returns and issue credit notes
. Manage warranty claims and product queries
. Maintain online customer platforms and EDI systems
. Update inventory and stock feeds
. Provide holiday cover and general office support when required

About You
. Previous customer service experience
. Highly organised with excellent attention to detail
. Confident communicator, both written and verbal
. Advanced Microsoft Excel skills
. Able to work independently and as part of a team
. Strong numeracy and literacy skills
. SAP experience (advantageous, not essential)

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