Resident Liaison Officer

Job description

Job: RLO - Kitchens and Bathrooms

Area: Epping Forest

Starting Salary: 32,000

We are seeking an experienced Resident Liaison Officer (RLO) to join our team working on kitchen and bathroom refurbishment projects within social housing properties across Epping and the surrounding areas. This role plays a vital part in delivering a positive experience for residents while works are carried out in their homes. You will act as the key link between residents, site teams, and the wider project team.

Duties:

• Act as the main point of contact for residents throughout the works
• Clearly communicate project information, programmes, and access requirements
• Manage resident queries, concerns, and complaints in a professional manner
• Carry out pre-start visits, handovers, and post-completion satisfaction checks
• Liaise closely with Site Managers, QSs, subcontractors, and client teams
• Maintain accurate records of resident communications and feedback
• Help ensure works are delivered with minimal disruption and high customer satisfaction

Requirements:

• Previous experience as an RLO within social housing
• Experience on kitchen and bathroom refurbishment contracts preferred
• Excellent communication and interpersonal skills
• Strong organisational and administrative abilities
• Calm and professional approach when dealing with residents
• Full UK driving licence

Benefits:

• 32,000 starting salary
• Van and fuel card provided
• Permanent role with long-term, secure work
• Opportunity to work on established social housing contracts
• Supportive and collaborative team environment