Customer Service Advisor

Customer Service Advisor

Location: Office-based in Slough
Job Type: Full-time, Permanent
Salary: £26000 £29,000 per annum

My client are an established and growing business who are currently recruiting for a Customer Service Advisor to join their After Sales team. This role would suit someone with a strong customer service background and knowledge of plumbing products.

The successful candidate will act as the first point of contact for customers, providing professional support, resolving enquiries, and ensuring a consistently high standard of service within a busy office environment.

Key Responsibilities

• Providing excellent customer service via telephone and email
• Handling customer enquiries and resolving issues in a timely and professional manner
• Processing transactions accurately using ERP systems (experience with Sage 200 is advantageous)
• Sending out replacement parts
• Working closely with internal departments to ensure smooth day-to-day operations
• Multitasking effectively in a fast-paced environment
• Supporting team members and assisting with supervisory duties when required

Candidate Requirements

• Minimum of 3 years experience in an office-based customer service role (essential)
• Previous experience in customer service or sales
• Knowledge of plumbing products
• Strong verbal and written communication skills
• Confident using phone systems and email communication
• Ability to demonstrate product knowledge and support customers effectively
• Positive attitude, strong attention to detail, and ability to work under pressure