Returns Operative

Returns Operative - Luton

The Returns Team Operative is responsible for managing returned goods within the warehouse, ensuring all returned items are correctly received, processed, recorded, and accounted for in line with company policies and procedures. This role also involves communicating with customers regarding delivery exceptions and returns-related issues.

Working Hours & Shifts

• Shift length: 8 hours + 30-minute unpaid break
• Shift patterns:

• • 9:00am 5:30pm
  • 12:00pm 8:30pm

• Days: Monday to Sunday
• Days off: 2 days off per week (consecutive or split)

Pay & Benefits

• Pay rate: £13.50 per hour

Key Responsibilities

• Receive and pull returned cages and move them to the designated returns area for sorting and processing
• Sort returned products accurately and identify any discrepancies, damages, or delivery exceptions
• Input all relevant return information into the system accurately and in a timely manner
• Ensure all returns are processed in full compliance with company policies, procedures, and quality standards
• Proactively reach out to customers via email to inform them of delivery exceptions, delays, or return-related updates
• Monitor the warehouse for returned packages that may have been left in unassigned or incorrect areas and ensure they are redirected appropriately
• Take full accountability for the returns process, ensuring all returned items are properly tracked, recorded, and accounted for
• Investigate and resolve missing, misrouted, or unaccounted-for returned items
• Maintain a clean, organised, and efficient returns area at all times
• Work closely with warehouse, customer support, and inventory teams to ensure smooth returns operations

Key Skills & Attributes

• Strong attention to detail and accuracy
• Good organisational and time-management skills
• Confident using warehouse systems and data entry tools
• Clear written communication skills for customer email correspondence
• Ability to take ownership and accountability for tasks
• Proactive and solution-focused approach
• Ability to work independently and as part of a team

Interview Availability

• Interview availability is flexible for the right candidate

If you are interested in this role, please apply below with your most recent CV.

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