Chartered Institute of Procurement and Supply (CIPS)
A leading pub company in the UK seeks a Property Procurement Manager to oversee cost management and compliance in Property Services. The ideal candidate will develop procurement strategies, manage supplier relationships, and drive innovation to meet sustainability goals. With a focus on collaboration and cost-saving initiatives, this role is vital for enhancing overall operational efficiency. Competitive benefits include salary, discounts, and career development opportunities.
Feb 04, 2026
Full time
A leading pub company in the UK seeks a Property Procurement Manager to oversee cost management and compliance in Property Services. The ideal candidate will develop procurement strategies, manage supplier relationships, and drive innovation to meet sustainability goals. With a focus on collaboration and cost-saving initiatives, this role is vital for enhancing overall operational efficiency. Competitive benefits include salary, discounts, and career development opportunities.
Colliers International Deutschland Holding GmbH
Bristol, Gloucestershire
Company Description Colliers (NASDAQ, TSX: CIGI) is a global diversified professional services and investment management company. Operating through three industry-leading platforms - Real Estate Services, Engineering and Investment Management - we have a proven business model, an enterprising culture, and a unique partnership philosophy that drives growth and value creation. Fueled by visionary leadership, Colliers has consistently delivered approximately 20% compound annual investment returns for shareholders for 30 years. Due to recent growth in our business needs, we are looking for a commercial real estate project management professional for the Hong Kong team. Job Description Key Responsibilities Lead the full lifecycle of multiple real estate projects, develop and manage detailed project schedules, budgets, and risk mitigation plans. Act as the senior point of contact for clients, providing strategic guidance and maintaining strong, long-term relationships. Oversee and coordinate with stakeholders, including but not limited to landlords, developers, contractors, vendors, and internal teams. Manage the design process from concept through to construction documentation and execution. Lead the tendering process, evaluate bids, and support contract negotiations and administration. Advise on procurement strategies and manage service contracts on behalf of clients. Supervise on-site construction activities, ensuring compliance with design, safety, and quality standards. Ensure timely project close-out, including documentation, handover, and post-completion reviews. Support the Project Director in mentoring junior team members and contributing to business development initiatives. Qualifications Bachelor's degree in Real Estate, Project Management, Architecture, Engineering, or a related field. 8+ years of experience in project management within the real estate or construction industry. Candidates with more experience will be considered for Associate Director. Proven track record in managing complex, high-value projects and leading cross-functional teams. Strong problem-solving, analytical, and decision-making skills. Excellent communication, negotiation, and stakeholder engagement abilities. Proficiency in project management tools; familiarity with design software (e.g., AutoCAD, Adobe InDesign, SketchUp) is a plus. Experience working with international clients and delivering projects to global standards is highly desirable. Additional Information What's on offer: A competitive base salary and benefits structure. Opportunity to work in an enterprising environment where you can accelerate your career growth. Future opportunities for both domestic and international opportunities. A global culture, with a strong focus on learning and development. Make your next move an expert one and join us as we lead the industry into the future. Diversity, equity and inclusion are fundamental to our enterprising culture. As a Colliers professional, you'll work with collaborative teams comprised of people with different abilities, skills, and backgrounds where everyone is encouraged to bring their ideas, talents, capabilities, and experiences to the table. Colliers provides equal opportunity in all employment practices.
Feb 04, 2026
Full time
Company Description Colliers (NASDAQ, TSX: CIGI) is a global diversified professional services and investment management company. Operating through three industry-leading platforms - Real Estate Services, Engineering and Investment Management - we have a proven business model, an enterprising culture, and a unique partnership philosophy that drives growth and value creation. Fueled by visionary leadership, Colliers has consistently delivered approximately 20% compound annual investment returns for shareholders for 30 years. Due to recent growth in our business needs, we are looking for a commercial real estate project management professional for the Hong Kong team. Job Description Key Responsibilities Lead the full lifecycle of multiple real estate projects, develop and manage detailed project schedules, budgets, and risk mitigation plans. Act as the senior point of contact for clients, providing strategic guidance and maintaining strong, long-term relationships. Oversee and coordinate with stakeholders, including but not limited to landlords, developers, contractors, vendors, and internal teams. Manage the design process from concept through to construction documentation and execution. Lead the tendering process, evaluate bids, and support contract negotiations and administration. Advise on procurement strategies and manage service contracts on behalf of clients. Supervise on-site construction activities, ensuring compliance with design, safety, and quality standards. Ensure timely project close-out, including documentation, handover, and post-completion reviews. Support the Project Director in mentoring junior team members and contributing to business development initiatives. Qualifications Bachelor's degree in Real Estate, Project Management, Architecture, Engineering, or a related field. 8+ years of experience in project management within the real estate or construction industry. Candidates with more experience will be considered for Associate Director. Proven track record in managing complex, high-value projects and leading cross-functional teams. Strong problem-solving, analytical, and decision-making skills. Excellent communication, negotiation, and stakeholder engagement abilities. Proficiency in project management tools; familiarity with design software (e.g., AutoCAD, Adobe InDesign, SketchUp) is a plus. Experience working with international clients and delivering projects to global standards is highly desirable. Additional Information What's on offer: A competitive base salary and benefits structure. Opportunity to work in an enterprising environment where you can accelerate your career growth. Future opportunities for both domestic and international opportunities. A global culture, with a strong focus on learning and development. Make your next move an expert one and join us as we lead the industry into the future. Diversity, equity and inclusion are fundamental to our enterprising culture. As a Colliers professional, you'll work with collaborative teams comprised of people with different abilities, skills, and backgrounds where everyone is encouraged to bring their ideas, talents, capabilities, and experiences to the table. Colliers provides equal opportunity in all employment practices.
THE COMPANY Brand Energy & Infrastructure Services provide scaffolding & access, insulation and painting to the industrial, process and energy markets. THE ROLE We are searching for a highly competent Estimator to join the UK Onshore Industrial & Energy division. Can be flexible with base location subject to being willing to travel as and when required including to the Head Office in Grimsby, N.E Lincolnshire. JOB PURPOSE To provide estimates and secure orders by providing market competitive solutions to meet customer requirements in compliance with company procedures and supporting the Business Development and Proposals Team. KEY RESULT AREAS Provision of accurate estimates with practical and workable solutions, maximising the probability of obtaining targeted contracts. Achievement of sales and financial targets. Optimising the opportunity to achieve or exceed revenue and profit margins, through securing contracts at the optimum award level. Identification and conversion of new opportunities. Building and maintaining key relationships with customers, providing high levels of customer service. Compliance with Company policies and procedures. RESPONSIBILITIES AND DUTIES Identify and target new opportunities. Produce creative and competitive solutions to customer requirements, ensuring estimates are accurate and comply with company requirements and procedures. Ensure tenders are followed up with contractors to maximise probability of obtaining targeted contracts. Monitor the mix of job values to meet the branch order targets. Redress any imbalance to ensure targets are achieved at minimum. Review the over £250k quotes and devise a strategy to strengthen the company s position for each quote. Assist line manager in monitoring and reporting on market pricing and competitor activity. Evaluate reasons for lost bids and report as required. Ensure customer requirements are met and where possible exceeded. Attend negotiations and pre-contract handover meetings. Prepare and deliver high standard presentations to customers as required. Liaise with the design and operations teams on technical and operational requirements. Provide briefings to the operations team, and any information required once the job has commenced. Provide information and reports for management teams as required. Provide feedback from customers and the marketplace. Adhere to Company s policies and procedures. Ensure that all estimating related administrative tasks are carried out efficiently. Support and promote a team culture and company values. PERSONAL ATTRIBUTES / REQUIREMENTS Proven track record as an Estimator with knowledge of Painting, Scaffolding and Insulation. Experienced working within the Industrial Services and Energy sectors including oil & gas, petrochemical, chemical, energy, nuclear and defense. Experience in bid-writing would be highly advantagerous however not essential. Ability to identify opportunities and providing market competitive solutions. Good self discipline and a strong commitment to quality and procedures. Good communication skills with the ability to build and maintain relationships. Able to work under pressure and meet tight deadlines.
Feb 04, 2026
Full time
THE COMPANY Brand Energy & Infrastructure Services provide scaffolding & access, insulation and painting to the industrial, process and energy markets. THE ROLE We are searching for a highly competent Estimator to join the UK Onshore Industrial & Energy division. Can be flexible with base location subject to being willing to travel as and when required including to the Head Office in Grimsby, N.E Lincolnshire. JOB PURPOSE To provide estimates and secure orders by providing market competitive solutions to meet customer requirements in compliance with company procedures and supporting the Business Development and Proposals Team. KEY RESULT AREAS Provision of accurate estimates with practical and workable solutions, maximising the probability of obtaining targeted contracts. Achievement of sales and financial targets. Optimising the opportunity to achieve or exceed revenue and profit margins, through securing contracts at the optimum award level. Identification and conversion of new opportunities. Building and maintaining key relationships with customers, providing high levels of customer service. Compliance with Company policies and procedures. RESPONSIBILITIES AND DUTIES Identify and target new opportunities. Produce creative and competitive solutions to customer requirements, ensuring estimates are accurate and comply with company requirements and procedures. Ensure tenders are followed up with contractors to maximise probability of obtaining targeted contracts. Monitor the mix of job values to meet the branch order targets. Redress any imbalance to ensure targets are achieved at minimum. Review the over £250k quotes and devise a strategy to strengthen the company s position for each quote. Assist line manager in monitoring and reporting on market pricing and competitor activity. Evaluate reasons for lost bids and report as required. Ensure customer requirements are met and where possible exceeded. Attend negotiations and pre-contract handover meetings. Prepare and deliver high standard presentations to customers as required. Liaise with the design and operations teams on technical and operational requirements. Provide briefings to the operations team, and any information required once the job has commenced. Provide information and reports for management teams as required. Provide feedback from customers and the marketplace. Adhere to Company s policies and procedures. Ensure that all estimating related administrative tasks are carried out efficiently. Support and promote a team culture and company values. PERSONAL ATTRIBUTES / REQUIREMENTS Proven track record as an Estimator with knowledge of Painting, Scaffolding and Insulation. Experienced working within the Industrial Services and Energy sectors including oil & gas, petrochemical, chemical, energy, nuclear and defense. Experience in bid-writing would be highly advantagerous however not essential. Ability to identify opportunities and providing market competitive solutions. Good self discipline and a strong commitment to quality and procedures. Good communication skills with the ability to build and maintain relationships. Able to work under pressure and meet tight deadlines.
Customer Success Manager For the Role We are looking for a proactive, customer-focused Customer Success Manager (CSM) to join our growing team. This role is key to ensuring our clients derive maximum value from our ambient voice technology solutions, driving product adoption, satisfaction, and long-term customer loyalty. The CSM will act as the main point of contact for assigned clients, working closely with internal teams to advocate for the customer and ensure a seamless experience throughout the customer lifecycle. The CSM will ensure they can balance multiple priorities by prioritising their allocated pilots within NHS Trusts. The role includes working closely with clinicians and being able to identify clinical champions and utilising them to drive adoption within that hospital space. About Lyrebird Health Lyrebird is a rapidly growing health-tech company using AI to give healthcare professionals their time back - and we're scaling fast. Our platform integrates directly with General Practice, Allied Health, and Specialist clinics - automating admin, streamlining documentation, and saving clinicians over 2 hours a day so they can focus on care, not keyboards. What You'll Do Own and manage a portfolio of customer accounts, building strong, trusted relationships. Drive customer onboarding, training, and adoption processes to ensure value realisation. Serve as the voice of the customer internally, advocating for their needs and feedback. Monitor account health, usage data, and engagement metrics to identify risks and opportunities. Proactively manage renewals and identify expansion opportunities. Address and resolve customer issues in collaboration with support, product, and technical teams. Deliver regular business reviews and performance insights to customers. Collaborate with sales and marketing to support upsell/cross-sell strategies. Maintain accurate and up-to-date CRM and documentation for customer interactions. Be able to address situations on the fly, as a start up it is imperative that the individual possesses the ability to think outside of the box. You Should Have Customer-obsessed with a genuine desire to help clients succeed. A natural relationship builder with strong emotional intelligence. Organised, detail-oriented, and data-driven. Comfortable presenting to stakeholders at various levels, including senior leadership. Ability to learn core product functionalities and demo with precision. Adaptable and resilient with a positive attitude towards change and feedback. Commercially aware, with a good understanding of customer lifetime value and growth strategies. Hungry to succeed and grow. Many companies state this but we are truly fast paced and we want individuals who are willing to show off their other skillsets which may benefit in creating a role that best suits the company and them. Nice to Have Experience in health-tech or selling into the NHS Exposure to onboarding or post-sale delivery Familiarity with CRMs (HubSpot, Salesforce, etc.) Located near London or a major UK hub (not essential) At Lyrebird, we don't just write code - we help shape the future of the human experience. If you want to pioneer, to create, and to see your work touch lives directly, we'd love to hear from you. We're building a team that reflects the diversity of the people who'll benefit from our work. We want Lyrebird to be a place where everyone feels safe, supported, and able to thrive. If you're from an underrepresented background in tech, we especially encourage you to apply - even if you don't meet every single requirement.
Feb 04, 2026
Full time
Customer Success Manager For the Role We are looking for a proactive, customer-focused Customer Success Manager (CSM) to join our growing team. This role is key to ensuring our clients derive maximum value from our ambient voice technology solutions, driving product adoption, satisfaction, and long-term customer loyalty. The CSM will act as the main point of contact for assigned clients, working closely with internal teams to advocate for the customer and ensure a seamless experience throughout the customer lifecycle. The CSM will ensure they can balance multiple priorities by prioritising their allocated pilots within NHS Trusts. The role includes working closely with clinicians and being able to identify clinical champions and utilising them to drive adoption within that hospital space. About Lyrebird Health Lyrebird is a rapidly growing health-tech company using AI to give healthcare professionals their time back - and we're scaling fast. Our platform integrates directly with General Practice, Allied Health, and Specialist clinics - automating admin, streamlining documentation, and saving clinicians over 2 hours a day so they can focus on care, not keyboards. What You'll Do Own and manage a portfolio of customer accounts, building strong, trusted relationships. Drive customer onboarding, training, and adoption processes to ensure value realisation. Serve as the voice of the customer internally, advocating for their needs and feedback. Monitor account health, usage data, and engagement metrics to identify risks and opportunities. Proactively manage renewals and identify expansion opportunities. Address and resolve customer issues in collaboration with support, product, and technical teams. Deliver regular business reviews and performance insights to customers. Collaborate with sales and marketing to support upsell/cross-sell strategies. Maintain accurate and up-to-date CRM and documentation for customer interactions. Be able to address situations on the fly, as a start up it is imperative that the individual possesses the ability to think outside of the box. You Should Have Customer-obsessed with a genuine desire to help clients succeed. A natural relationship builder with strong emotional intelligence. Organised, detail-oriented, and data-driven. Comfortable presenting to stakeholders at various levels, including senior leadership. Ability to learn core product functionalities and demo with precision. Adaptable and resilient with a positive attitude towards change and feedback. Commercially aware, with a good understanding of customer lifetime value and growth strategies. Hungry to succeed and grow. Many companies state this but we are truly fast paced and we want individuals who are willing to show off their other skillsets which may benefit in creating a role that best suits the company and them. Nice to Have Experience in health-tech or selling into the NHS Exposure to onboarding or post-sale delivery Familiarity with CRMs (HubSpot, Salesforce, etc.) Located near London or a major UK hub (not essential) At Lyrebird, we don't just write code - we help shape the future of the human experience. If you want to pioneer, to create, and to see your work touch lives directly, we'd love to hear from you. We're building a team that reflects the diversity of the people who'll benefit from our work. We want Lyrebird to be a place where everyone feels safe, supported, and able to thrive. If you're from an underrepresented background in tech, we especially encourage you to apply - even if you don't meet every single requirement.
HALOS is an advanced body camera and cloud software scaleup, working with some of the biggest names in security, services, and law enforcement. At HALO, we're passionate about safety and innovation, constantly staying ahead of threats and reducing risk. What sets HALOS apart is not just the cutting edge technology we develop but the culture we've nurtured. Our team embodies openness, transparency, and a "one team" spirit. We're a group of passionate individuals, all working on exciting and impactful projects. Here, you'll find an environment that fosters collaboration, creativity, and a shared sense of purpose. HALOS is seeking a senior Customer Success Manager (CSM) - Strategic Accounts to own adoption, utilisation, and commercial outcomes across our largest and most complex customers, including a major retailer and a large fast food (QSR) chain. This role is explicitly adoption and outcomes focused and commercially accountable. The Strategic CSM owns renewals and expansion (upsell) motions for their accounts, using utilisation, evidence creation, and demonstrated value as the foundation for commercial success. This is not a support role. Success is defined by measurable end user utilisation, consistent behavioural adoption, evidence based value, renewal retention, and thoughtful account growth. Key Responsibilities Drive End User Adoption & Utilisation (Primary Accountability) Own utilisation outcomes, not just customer satisfaction or activity. Execute against the HALOS utilisation framework: Assignment - devices correctly assigned, activated, and deployed Activity - meaningful, appropriate recording behaviour Consistency - normalised usage across shifts, roles, and locations Evidence - footage actively reviewed, bookmarked, shared, and operationalised Identify and remediate zero recording and low usage cohorts as leading indicators of churn risk. Establish realistic utilisation benchmarks based on workforce size, role type, and operating patterns. Strategic Account Ownership Serve as the primary post sale owner for strategic enterprise customers. Build strong relationships with executive sponsors and senior stakeholders, including Operations, Safety, Loss Prevention, HR, Legal, and Compliance. Translate customer objectives (safety, de escalation, incident reduction, accountability, training, liability mitigation) into clear, measurable HALOS outcomes. Lead structured Quarterly Business Reviews (QBRs) focused on utilisation, evidence creation, risk, and commercial outcomes. Change Management & Workforce Enablement Lead adoption and enablement strategies across large, distributed frontline workforces. Partner with customer leadership to: Position body worn cameras positively with employees Address cultural, regulatory, and privacy considerations (including UK specific requirements) Reinforce expected behaviours and operational usage norms. Ensure customer administrators are equipped to actively manage adoption, not passively maintain the platform. Proactive Risk Management Identify early indicators of disengagement, misalignment, or adoption breakdown. Intervene early to correct course before issues escalated. Own customer health holistically - behavioural, operational, executive, and commercial. Commercial Ownership: Renewals & Expansion Own end to end renewal responsibility for assigned strategic accounts, including forecasting, renewal strategy, and execution. Own expansion and upsell motions, identifying opportunities grounded in proven adoption, utilisation, and value. Develop and present commercial proposals supported by utilisation data, evidence outcomes, and executive level ROI narratives. Partner with Sales leadership as appropriate, while retaining primary accountability for renewal and expansion outcomes. Ensure expansions are operationally ready and adoption led, avoiding unused or under utilised licences. Cross Functional Leadership Work closely with Enablement (workforce rollout and behavioural adoption), Support (ensuring break/fix is fully owned by Support without consuming CS capacity), and Product (structured feedback from enterprise scale, frontline use cases). Maintain clear ownership boundaries and minimise internal handoffs. Experience & Qualifications 8-10 years experience in Customer Success, Account Management, or related roles within B2B SaaS or hardware enabled SaaS Proven track record owning renewals and expansion, not merely supporting Sales led motions Experience managing large, complex, multi site enterprise customers Strong commercial acumen paired with adoption led success Comfortable operating at both executive and frontline operational levels Based in the Greater London area, with flexibility to travel as required What Success Looks Like High, consistent end user utilisation and evidence creation Strong renewal rates driven by demonstrated value Predictable, thoughtful expansion rooted in adoption Clear executive alignment and commercial credibility Customers who view HALOS as a strategic, commercial impacting partner Benefits Generous Annual Leave Allowance Competitive salary and commission/bonus package Learning and Development opportunities Private Health Insurance Cycle to work scheme Home & Tech scheme Regular company events and social initiatives The HALOS Hiring Process Here's what we expect the hiring process for this role to be, should all go well with your candidacy. This entire process is expected to take 1 3 weeks to complete and you'd be expected to start on a specific date. Application 30 minute introductory meeting with the recruiting team 45 minute Interview with department hiring manager 30 minute meeting with wider department Offer! Diversity & Inclusion We're an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, colour, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.
Feb 04, 2026
Full time
HALOS is an advanced body camera and cloud software scaleup, working with some of the biggest names in security, services, and law enforcement. At HALO, we're passionate about safety and innovation, constantly staying ahead of threats and reducing risk. What sets HALOS apart is not just the cutting edge technology we develop but the culture we've nurtured. Our team embodies openness, transparency, and a "one team" spirit. We're a group of passionate individuals, all working on exciting and impactful projects. Here, you'll find an environment that fosters collaboration, creativity, and a shared sense of purpose. HALOS is seeking a senior Customer Success Manager (CSM) - Strategic Accounts to own adoption, utilisation, and commercial outcomes across our largest and most complex customers, including a major retailer and a large fast food (QSR) chain. This role is explicitly adoption and outcomes focused and commercially accountable. The Strategic CSM owns renewals and expansion (upsell) motions for their accounts, using utilisation, evidence creation, and demonstrated value as the foundation for commercial success. This is not a support role. Success is defined by measurable end user utilisation, consistent behavioural adoption, evidence based value, renewal retention, and thoughtful account growth. Key Responsibilities Drive End User Adoption & Utilisation (Primary Accountability) Own utilisation outcomes, not just customer satisfaction or activity. Execute against the HALOS utilisation framework: Assignment - devices correctly assigned, activated, and deployed Activity - meaningful, appropriate recording behaviour Consistency - normalised usage across shifts, roles, and locations Evidence - footage actively reviewed, bookmarked, shared, and operationalised Identify and remediate zero recording and low usage cohorts as leading indicators of churn risk. Establish realistic utilisation benchmarks based on workforce size, role type, and operating patterns. Strategic Account Ownership Serve as the primary post sale owner for strategic enterprise customers. Build strong relationships with executive sponsors and senior stakeholders, including Operations, Safety, Loss Prevention, HR, Legal, and Compliance. Translate customer objectives (safety, de escalation, incident reduction, accountability, training, liability mitigation) into clear, measurable HALOS outcomes. Lead structured Quarterly Business Reviews (QBRs) focused on utilisation, evidence creation, risk, and commercial outcomes. Change Management & Workforce Enablement Lead adoption and enablement strategies across large, distributed frontline workforces. Partner with customer leadership to: Position body worn cameras positively with employees Address cultural, regulatory, and privacy considerations (including UK specific requirements) Reinforce expected behaviours and operational usage norms. Ensure customer administrators are equipped to actively manage adoption, not passively maintain the platform. Proactive Risk Management Identify early indicators of disengagement, misalignment, or adoption breakdown. Intervene early to correct course before issues escalated. Own customer health holistically - behavioural, operational, executive, and commercial. Commercial Ownership: Renewals & Expansion Own end to end renewal responsibility for assigned strategic accounts, including forecasting, renewal strategy, and execution. Own expansion and upsell motions, identifying opportunities grounded in proven adoption, utilisation, and value. Develop and present commercial proposals supported by utilisation data, evidence outcomes, and executive level ROI narratives. Partner with Sales leadership as appropriate, while retaining primary accountability for renewal and expansion outcomes. Ensure expansions are operationally ready and adoption led, avoiding unused or under utilised licences. Cross Functional Leadership Work closely with Enablement (workforce rollout and behavioural adoption), Support (ensuring break/fix is fully owned by Support without consuming CS capacity), and Product (structured feedback from enterprise scale, frontline use cases). Maintain clear ownership boundaries and minimise internal handoffs. Experience & Qualifications 8-10 years experience in Customer Success, Account Management, or related roles within B2B SaaS or hardware enabled SaaS Proven track record owning renewals and expansion, not merely supporting Sales led motions Experience managing large, complex, multi site enterprise customers Strong commercial acumen paired with adoption led success Comfortable operating at both executive and frontline operational levels Based in the Greater London area, with flexibility to travel as required What Success Looks Like High, consistent end user utilisation and evidence creation Strong renewal rates driven by demonstrated value Predictable, thoughtful expansion rooted in adoption Clear executive alignment and commercial credibility Customers who view HALOS as a strategic, commercial impacting partner Benefits Generous Annual Leave Allowance Competitive salary and commission/bonus package Learning and Development opportunities Private Health Insurance Cycle to work scheme Home & Tech scheme Regular company events and social initiatives The HALOS Hiring Process Here's what we expect the hiring process for this role to be, should all go well with your candidacy. This entire process is expected to take 1 3 weeks to complete and you'd be expected to start on a specific date. Application 30 minute introductory meeting with the recruiting team 45 minute Interview with department hiring manager 30 minute meeting with wider department Offer! Diversity & Inclusion We're an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, colour, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.
Oscar Associates (UK) Limited
Nottingham, Nottinghamshire
Job Title: Account Manager Location: Nottingham, Hybrid (3 days per week) Salary: £35,000 (£45,000 OTE) We're looking for a motivated Account Manager to join a growing, UK based IT provider based in the Nottingham area. This role is ideal for someone who enjoys building strong customer relationships, identifying growth opportunities, and acting as a trusted partner to clients click apply for full job details
Feb 04, 2026
Full time
Job Title: Account Manager Location: Nottingham, Hybrid (3 days per week) Salary: £35,000 (£45,000 OTE) We're looking for a motivated Account Manager to join a growing, UK based IT provider based in the Nottingham area. This role is ideal for someone who enjoys building strong customer relationships, identifying growth opportunities, and acting as a trusted partner to clients click apply for full job details
17 London Road, Ascot, Berkshire SL5 7EN £26,500 per annum Permanent Full-time Full Time - 37.5 hours working any 5 out of 7 days a week We are currently recruiting for a Store Manager within our Pets Corner store based in Ascot. Pets Corner have grown into a larger company through the years, however it is still very much a family business at heart. We quickly identify individuals who are keen to progress and will provide them with the necessary training and experience to do so. We are an award-winning family run business where you are a name, not a number. We continue to grow and now have over 150 stores around the country. Responsibilities of a Store Manager: Delivering exceptional customer service Going 'the extra mile' for every customer Recommending the right products or services for our Customers needs Maximising sales and performance by identifying any improvements needed Leading by example by demonstrating a hands on approach to motivate, train and develop your team using our Pets Corner Curriculum Maintaining our high standards with store and product presentation Keeping up to date with pricing, promotions and merchandising Key holding responsibilities, opening and closing of the store Maintaining accurate inventory by checking deliveries, completing stocktakes and investigating any stock losses Requirements of a Store Manager: A genuine interest in the Pets Corner vision, our products and our values Strong team focus with the ability to lead and motivate others Willing to build strong relationships with our customers and their pets A thirst for continued personal training and development Willingness to learn and grow your knowledge The drive and determination to work part of a busy team and under your own initiative Benefits of becoming a Store Manager with Pets Corner: 35% staff discount on accessories, 25% on food, 20% in Dogwood Salons Continuous and extensive training and development Bonus scheme for all members of our teams Tools and support to help manage mental, physical and emotional wellbeing Your Shirts and Jumpers will be provided This role will involve heavy lifting. If you're eager to get stuck in, want to enhance your career and make a real difference, discover your spot at Pets Corner and submit your application today.
Feb 04, 2026
Full time
17 London Road, Ascot, Berkshire SL5 7EN £26,500 per annum Permanent Full-time Full Time - 37.5 hours working any 5 out of 7 days a week We are currently recruiting for a Store Manager within our Pets Corner store based in Ascot. Pets Corner have grown into a larger company through the years, however it is still very much a family business at heart. We quickly identify individuals who are keen to progress and will provide them with the necessary training and experience to do so. We are an award-winning family run business where you are a name, not a number. We continue to grow and now have over 150 stores around the country. Responsibilities of a Store Manager: Delivering exceptional customer service Going 'the extra mile' for every customer Recommending the right products or services for our Customers needs Maximising sales and performance by identifying any improvements needed Leading by example by demonstrating a hands on approach to motivate, train and develop your team using our Pets Corner Curriculum Maintaining our high standards with store and product presentation Keeping up to date with pricing, promotions and merchandising Key holding responsibilities, opening and closing of the store Maintaining accurate inventory by checking deliveries, completing stocktakes and investigating any stock losses Requirements of a Store Manager: A genuine interest in the Pets Corner vision, our products and our values Strong team focus with the ability to lead and motivate others Willing to build strong relationships with our customers and their pets A thirst for continued personal training and development Willingness to learn and grow your knowledge The drive and determination to work part of a busy team and under your own initiative Benefits of becoming a Store Manager with Pets Corner: 35% staff discount on accessories, 25% on food, 20% in Dogwood Salons Continuous and extensive training and development Bonus scheme for all members of our teams Tools and support to help manage mental, physical and emotional wellbeing Your Shirts and Jumpers will be provided This role will involve heavy lifting. If you're eager to get stuck in, want to enhance your career and make a real difference, discover your spot at Pets Corner and submit your application today.
Please click here to access our Privacy Notice which explains what personal data we collect from you along with how we hold it and use it in connection with our recruitment process. Full details of the job. Vacancy Name Vacancy Name Customer Success Manager Vacancy Number Vacancy Number VN2060 Location City Location City London Employment Type Employment Type Permanent About us About Us: At Judicium Education, we're proud to be a leading provider of professional support services to schools and academies across the UK. Our expertise spans HR, Health & Safety, Safeguarding, Data Protection, Governance, and SEND - helping education providers focus on what really matters: delivering great outcomes for children and young people. We're on an exciting journey of growth and innovation, and now is the perfect time to join us as we build a new Customer Success function, designed to put client experience at the very heart of what we do. About the Role: We're looking for a dynamic and customer-focused Customer Success Manager (CSM) to join our growing team. As one of the first members of our new Customer Success capability, you'll play a vital role in shaping how we engage, support, and grow our relationships with schools, academies, and multi-academy trusts across the country. You'll act as a trusted advisor to your clients, ensuring they feel confident and supported in using our services. From onboarding and service adoption to long-term engagement and retention, you'll be there every step of the way - identifying opportunities to add value, solve problems, and deepen relationships. Key responsibilities include: Building strong, long-term relationships with your assigned schools and trusts. Leading smooth onboarding processes and ensuring early engagement with services. Understanding client challenges and tailoring your support accordingly. Monitoring usage and satisfaction metrics to flag risks and highlight opportunities. Acting as the voice of the customer across our service delivery teams. Conducting regular check-ins and feedback sessions with clients. Collaborating with sales to support renewals and identify upsell opportunities. Developing and implementing strategies to enhance the overall client experience. Supporting the creation of best practice resources and success playbooks. Analysing customer data to inform decisions and improve retention. About You: We're looking for someone who thrives on building relationships and solving problems. You'll be passionate about helping others succeed and bring a strategic, proactive mindset to everything you do. You'll bring: Significantexperience in Customer Success, Account Management, or a similar client-facing role. A customer-centric approach with excellent communication and interpersonal skills. A strong commercial awareness and ability to identify growth opportunities. Confidence in presenting, facilitating discussions, and influencing stakeholders. Experience using CRM and customer success platforms (e.g., Salesforce, HubSpot). Analytical mindset with the ability to derive insights from customer data. A background in or familiarity with the education sector is a bonus. An adaptable and collaborative approach, especially in a growing function. What we Offer: Competitive salary (Base Pay of between £40,000 - £45,000) and performance-based incentives. Hybrid working with 1-2 days per week in our London office. 28 days annual leave + bank holidays, rising to 33 with service. Life insurance from day one (4x salary). Pension contributions after 3 months. A suite of flexible benefits, including: Dental and healthcare plans Cycle to Work scheme Discounted gym membership Electric car scheme Payroll giving Excited to help shape our new Customer Success team? If you're passionate about building meaningful relationships and helping schools get the most from our services, we'd love to hear from you. Apply today and join us on a journey to elevate the client experience across UK education.
Feb 04, 2026
Full time
Please click here to access our Privacy Notice which explains what personal data we collect from you along with how we hold it and use it in connection with our recruitment process. Full details of the job. Vacancy Name Vacancy Name Customer Success Manager Vacancy Number Vacancy Number VN2060 Location City Location City London Employment Type Employment Type Permanent About us About Us: At Judicium Education, we're proud to be a leading provider of professional support services to schools and academies across the UK. Our expertise spans HR, Health & Safety, Safeguarding, Data Protection, Governance, and SEND - helping education providers focus on what really matters: delivering great outcomes for children and young people. We're on an exciting journey of growth and innovation, and now is the perfect time to join us as we build a new Customer Success function, designed to put client experience at the very heart of what we do. About the Role: We're looking for a dynamic and customer-focused Customer Success Manager (CSM) to join our growing team. As one of the first members of our new Customer Success capability, you'll play a vital role in shaping how we engage, support, and grow our relationships with schools, academies, and multi-academy trusts across the country. You'll act as a trusted advisor to your clients, ensuring they feel confident and supported in using our services. From onboarding and service adoption to long-term engagement and retention, you'll be there every step of the way - identifying opportunities to add value, solve problems, and deepen relationships. Key responsibilities include: Building strong, long-term relationships with your assigned schools and trusts. Leading smooth onboarding processes and ensuring early engagement with services. Understanding client challenges and tailoring your support accordingly. Monitoring usage and satisfaction metrics to flag risks and highlight opportunities. Acting as the voice of the customer across our service delivery teams. Conducting regular check-ins and feedback sessions with clients. Collaborating with sales to support renewals and identify upsell opportunities. Developing and implementing strategies to enhance the overall client experience. Supporting the creation of best practice resources and success playbooks. Analysing customer data to inform decisions and improve retention. About You: We're looking for someone who thrives on building relationships and solving problems. You'll be passionate about helping others succeed and bring a strategic, proactive mindset to everything you do. You'll bring: Significantexperience in Customer Success, Account Management, or a similar client-facing role. A customer-centric approach with excellent communication and interpersonal skills. A strong commercial awareness and ability to identify growth opportunities. Confidence in presenting, facilitating discussions, and influencing stakeholders. Experience using CRM and customer success platforms (e.g., Salesforce, HubSpot). Analytical mindset with the ability to derive insights from customer data. A background in or familiarity with the education sector is a bonus. An adaptable and collaborative approach, especially in a growing function. What we Offer: Competitive salary (Base Pay of between £40,000 - £45,000) and performance-based incentives. Hybrid working with 1-2 days per week in our London office. 28 days annual leave + bank holidays, rising to 33 with service. Life insurance from day one (4x salary). Pension contributions after 3 months. A suite of flexible benefits, including: Dental and healthcare plans Cycle to Work scheme Discounted gym membership Electric car scheme Payroll giving Excited to help shape our new Customer Success team? If you're passionate about building meaningful relationships and helping schools get the most from our services, we'd love to hear from you. Apply today and join us on a journey to elevate the client experience across UK education.
Branch Manager - Estate Agency Location: Marshalswick Basic Salary: £30,000 OTE: £60,000-£70,000 Car Allowance We are recruiting an experienced Estate Agency Branch Manager to lead our successful Marshalswick office. This is a full-time, senior management opportunity within a forward-thinking and progressive agency with an excellent reputation in the local market. This role offers outstanding career progression, strong earning potential, and the chance to lead a high-performing team in a fast-paced and rewarding environment. The Role As Branch Manager, you will be responsible for the overall performance, profitability, and growth of the branch. Key responsibilities include: Driving market share through exceptional customer service Maximising revenue and growing the property register Developing long-term client relationships to generate repeat business and referrals Delivering branch profitability and achieving all financial and performance targets Managing, coaching, and motivating the team through regular 1:1s, reviews, and morning meetings Leading by example and influencing results through effective team management Creating, implementing, and delivering action plans to support market growth The Ideal Candidate To be successful in this role, you will have: Proven Estate Agency management experience (Branch Manager / Assistant Manager level) A strong track record of hitting and exceeding targets The ability to effectively lead, manage, and motivate a team A driven, tenacious, and results-focused mindset High standards of customer service and professional presentation Strong organisational and time-management skills The confidence to bring ideas, initiative, and strategic input for market growth A full UK driving licence and access to your own vehicle Salary & Benefits Basic salary of £30,000 On-target earnings of £60,000-£70,000 Car allowance Clear progression opportunities within a respected and growing agency Working Hours Monday to Friday: 9:00am - 6:00pm Alternate Saturdays, with a day off in lieu Why Join Us? You'll be joining a company that invests in its people, rewards performance, and offers genuine progression for ambitious estate agency professionals.
Feb 04, 2026
Full time
Branch Manager - Estate Agency Location: Marshalswick Basic Salary: £30,000 OTE: £60,000-£70,000 Car Allowance We are recruiting an experienced Estate Agency Branch Manager to lead our successful Marshalswick office. This is a full-time, senior management opportunity within a forward-thinking and progressive agency with an excellent reputation in the local market. This role offers outstanding career progression, strong earning potential, and the chance to lead a high-performing team in a fast-paced and rewarding environment. The Role As Branch Manager, you will be responsible for the overall performance, profitability, and growth of the branch. Key responsibilities include: Driving market share through exceptional customer service Maximising revenue and growing the property register Developing long-term client relationships to generate repeat business and referrals Delivering branch profitability and achieving all financial and performance targets Managing, coaching, and motivating the team through regular 1:1s, reviews, and morning meetings Leading by example and influencing results through effective team management Creating, implementing, and delivering action plans to support market growth The Ideal Candidate To be successful in this role, you will have: Proven Estate Agency management experience (Branch Manager / Assistant Manager level) A strong track record of hitting and exceeding targets The ability to effectively lead, manage, and motivate a team A driven, tenacious, and results-focused mindset High standards of customer service and professional presentation Strong organisational and time-management skills The confidence to bring ideas, initiative, and strategic input for market growth A full UK driving licence and access to your own vehicle Salary & Benefits Basic salary of £30,000 On-target earnings of £60,000-£70,000 Car allowance Clear progression opportunities within a respected and growing agency Working Hours Monday to Friday: 9:00am - 6:00pm Alternate Saturdays, with a day off in lieu Why Join Us? You'll be joining a company that invests in its people, rewards performance, and offers genuine progression for ambitious estate agency professionals.
Our client has an exciting opportunity for an experienced, pro-active account manager with new business development sales experience within the fresh food industry, to join their growing team. This role will involve travel through the South East UK. Responsibilities Include: Manage and develop a portfolio of existing customers Build strong, long-term relationships with clients or stakeholders Review c click apply for full job details
Feb 04, 2026
Full time
Our client has an exciting opportunity for an experienced, pro-active account manager with new business development sales experience within the fresh food industry, to join their growing team. This role will involve travel through the South East UK. Responsibilities Include: Manage and develop a portfolio of existing customers Build strong, long-term relationships with clients or stakeholders Review c click apply for full job details
Customer Success Manager - Maritime SaaS (f/m/d) London Description Founded in 2020, Kaiko Systems is a tech company driving digital innovation in the global maritime industry. Our mission is to make shipping safer, smarter, and more collaborative by transforming manual processes into actionable intelligence. With our products, ship crews can collect reliable vessel data on the job, while our AI-powered analysis generates actionable insights for technical teams onshore. These insights help predict incidents, reduce downtime, and enhance safety and efficiency, empowering shipping companies to operate at their best. At Kaiko Systems, we're not just building technology - we're delivering solutions that make a real difference in people's work lives and their professional environment. Join us as we navigate the future of maritime together. Your mission We are looking for a commercially driven Customer Success Manager who will lead onboarding, engagement, pilot conversions, renewals, and upsell across our customer base. You will ensure customers realize measurable operational value from the platform while identifying opportunities for expansion through fleet growth or vertical products. You will work closely with Sales to convert enterprise pilots into long term paying contracts. You will also be supported by Maritime Experts for domain specific knowledge and by Product Managers for product related guidance, allowing you to focus on value creation and commercial outcomes. Customer Onboarding & Implementation Execute our established onboarding framework to ensure a smooth and structured transition to the platform. Align onboarding activities with customer goals and operational workflows. Deliver training sessions, workshops, and enablement tailored to different user groups. Support enterprise onboarding using predefined processes and playbooks. Customer Engagement, Retention & Pilot Conversion Build and maintain strong, trust based relationships with customer stakeholders. Guide customers on best practices to ensure consistent adoption and operational value. Collaborate with Sales to support and track enterprise pilot performance, helping convert pilots into paying customers. Identify early risks through data and engagement signals and apply predefined mitigation strategies. Conduct structured success check ins and business reviews linked to customer KPIs. Upselling & Account Growth Identify upsell opportunities informed by product usage, fleet growth, or vertical expansion potential. Work alongside Sales on commercial proposals and expansion cycles. Use data and insights to validate upsell recommendations and quantify customer value. Product Advocacy & Cross Functional Collaboration Gather structured customer feedback and communicate it clearly to Product. Contribute to feature prioritization and roadmap discussions through customer insights. Serve as an internal advocate for customer needs and emerging operational use cases. Work closely with Maritime Experts and Product Managers to address technical or product related questions. Operate effectively in a cross functional environment across different time zones. Data Driven Decision Making & KPI Management Track adoption, usage patterns, and customer health indicators using our existing reporting frameworks. Analyze customer behavior to proactively identify challenges and drive value realization. Report on renewal likelihood, pilot conversion progress, risk factors, and upsell opportunities. Process Execution & Operational Excellence Apply customer success processes, touchpoints, and playbooks consistently and with high quality. Maintain operational discipline in documentation, follow ups, and internal coordination. Flag bottlenecks or insights from execution that can help refine existing workflows. Ensure smooth collaboration across CS, Sales, and Product through established communication channels. Your Profile Experience as a Customer Success Manager or Account Manager in B2B SaaS, ideally with complex products. Strong commercial mindset with results in renewals, upsell, or pilot conversion. Ability to operate confidently within an established CS framework and deliver high quality execution. Strong analytical skills and the ability to interpret customer data to inform decisions. Excellent communication and stakeholder management skills. Comfortable working with Sales, Product, and domain experts across time zones. Structured, proactive, and customer centric working style. Experience in the maritime industry is a plus. Fluent English language skills Worried you don't check every box? If this role excites you, but your experience doesn't align perfectly with every qualification, we encourage you to apply anyway. You could be exactly what we're looking for - either for this role or another one! Why us? Join a highly ambitious and diverse team with a collaborative working environment at a very exciting time in the company's development, as we scale on the back of significant product market fit. Be at the forefront of digitalization in a critical global industry. Great office in the heart of Berlin & London, as well as flexible / remote options. Flexible and hybrid work environment that values work life balance. 27 days vacation policy on top of bank holidays. About us We're a growing company, expanding both our business and our team. To ensure everyone feels safe, can perform at their best, and to keep the company successful in uncharted waters, we've aligned on a set of values that guide us: Be the G.O.A.T- We take initiative and own the outcome, hold ourselves and others accountable, execute with excellence, and we are curious to learn. Promote Joy, Respect & Sincerity - We enjoy our time together, leave our ego at the door, treat others with respect and seek truth together. Have the Customer at Heart- We stay focused, strive for simplicity, use data to lead discussions and make decisions collaboratively. These values shape how we work together and will be a part of our conversations during the recruiting process. By living these principles, we create an environment where both our people and our business can thrive, navigating challenges with confidence and purpose.
Feb 04, 2026
Full time
Customer Success Manager - Maritime SaaS (f/m/d) London Description Founded in 2020, Kaiko Systems is a tech company driving digital innovation in the global maritime industry. Our mission is to make shipping safer, smarter, and more collaborative by transforming manual processes into actionable intelligence. With our products, ship crews can collect reliable vessel data on the job, while our AI-powered analysis generates actionable insights for technical teams onshore. These insights help predict incidents, reduce downtime, and enhance safety and efficiency, empowering shipping companies to operate at their best. At Kaiko Systems, we're not just building technology - we're delivering solutions that make a real difference in people's work lives and their professional environment. Join us as we navigate the future of maritime together. Your mission We are looking for a commercially driven Customer Success Manager who will lead onboarding, engagement, pilot conversions, renewals, and upsell across our customer base. You will ensure customers realize measurable operational value from the platform while identifying opportunities for expansion through fleet growth or vertical products. You will work closely with Sales to convert enterprise pilots into long term paying contracts. You will also be supported by Maritime Experts for domain specific knowledge and by Product Managers for product related guidance, allowing you to focus on value creation and commercial outcomes. Customer Onboarding & Implementation Execute our established onboarding framework to ensure a smooth and structured transition to the platform. Align onboarding activities with customer goals and operational workflows. Deliver training sessions, workshops, and enablement tailored to different user groups. Support enterprise onboarding using predefined processes and playbooks. Customer Engagement, Retention & Pilot Conversion Build and maintain strong, trust based relationships with customer stakeholders. Guide customers on best practices to ensure consistent adoption and operational value. Collaborate with Sales to support and track enterprise pilot performance, helping convert pilots into paying customers. Identify early risks through data and engagement signals and apply predefined mitigation strategies. Conduct structured success check ins and business reviews linked to customer KPIs. Upselling & Account Growth Identify upsell opportunities informed by product usage, fleet growth, or vertical expansion potential. Work alongside Sales on commercial proposals and expansion cycles. Use data and insights to validate upsell recommendations and quantify customer value. Product Advocacy & Cross Functional Collaboration Gather structured customer feedback and communicate it clearly to Product. Contribute to feature prioritization and roadmap discussions through customer insights. Serve as an internal advocate for customer needs and emerging operational use cases. Work closely with Maritime Experts and Product Managers to address technical or product related questions. Operate effectively in a cross functional environment across different time zones. Data Driven Decision Making & KPI Management Track adoption, usage patterns, and customer health indicators using our existing reporting frameworks. Analyze customer behavior to proactively identify challenges and drive value realization. Report on renewal likelihood, pilot conversion progress, risk factors, and upsell opportunities. Process Execution & Operational Excellence Apply customer success processes, touchpoints, and playbooks consistently and with high quality. Maintain operational discipline in documentation, follow ups, and internal coordination. Flag bottlenecks or insights from execution that can help refine existing workflows. Ensure smooth collaboration across CS, Sales, and Product through established communication channels. Your Profile Experience as a Customer Success Manager or Account Manager in B2B SaaS, ideally with complex products. Strong commercial mindset with results in renewals, upsell, or pilot conversion. Ability to operate confidently within an established CS framework and deliver high quality execution. Strong analytical skills and the ability to interpret customer data to inform decisions. Excellent communication and stakeholder management skills. Comfortable working with Sales, Product, and domain experts across time zones. Structured, proactive, and customer centric working style. Experience in the maritime industry is a plus. Fluent English language skills Worried you don't check every box? If this role excites you, but your experience doesn't align perfectly with every qualification, we encourage you to apply anyway. You could be exactly what we're looking for - either for this role or another one! Why us? Join a highly ambitious and diverse team with a collaborative working environment at a very exciting time in the company's development, as we scale on the back of significant product market fit. Be at the forefront of digitalization in a critical global industry. Great office in the heart of Berlin & London, as well as flexible / remote options. Flexible and hybrid work environment that values work life balance. 27 days vacation policy on top of bank holidays. About us We're a growing company, expanding both our business and our team. To ensure everyone feels safe, can perform at their best, and to keep the company successful in uncharted waters, we've aligned on a set of values that guide us: Be the G.O.A.T- We take initiative and own the outcome, hold ourselves and others accountable, execute with excellence, and we are curious to learn. Promote Joy, Respect & Sincerity - We enjoy our time together, leave our ego at the door, treat others with respect and seek truth together. Have the Customer at Heart- We stay focused, strive for simplicity, use data to lead discussions and make decisions collaboratively. These values shape how we work together and will be a part of our conversations during the recruiting process. By living these principles, we create an environment where both our people and our business can thrive, navigating challenges with confidence and purpose.
Who We Are; What We Do; Where We're Going Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries. Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security. With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You'll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity. If you think you would be the right person to join our team working towards this goal, we would love to hear from you! Role Summary Magnet Forensics is seeking a highly experienced, strategic, and customer obsessed Flagship Customer Success Manager (CSM) to own and lead relationships with our most complex, high value, and mission critical customers. This role is designed for senior level CSMs who can operate confidently at the executive level while deeply understanding Magnet's products, services, and customer environments. As a Flagship CSM, you will serve as the primary strategic partner for assigned flagship accounts, guiding customers through their full lifecycle with Magnet - from onboarding and deployment through adoption, value realization, renewal, and expansion. You will be accountable for building deep, trusted relationships across customer organizations (including C level stakeholders), coordinating complex internal teams, and ensuring customers achieve measurable outcomes aligned to their business and investigative objectives. The mission of the Flagship Customer Success Manager is to protect and grow Magnet's most important customer relationships by delivering exceptional experiences, accelerating time to value, proactively managing risk, and creating long term partnerships that drive retention, expansion, and advocacy. Key Responsibilities Strategic Customer Leadership & Executive Engagement Own executive level relationships within flagship accounts, including regular engagement with C suite and senior leadership stakeholders. Act as a trusted advisor to customers, aligning Magnet's products and services to their strategic objectives, operational priorities, and long term success. Lead executive business reviews (EBRs/QBRs), outcome focused success planning, and roadmap discussions with customer leadership. Proactively identify risks, adoption challenges, and expansion opportunities, and drive coordinated action plans. Customer Lifecycle Ownership & Value Realization Lead complex customer onboarding, implementation, and adoption efforts across Magnet's product portfolio, ensuring successful deployment and accelerated time to value. Develop and maintain comprehensive customer success plans, including goals, milestones, success metrics, and executive outcomes. Identify, track, and mitigate adoption barriers through structured, cross functional collaboration. Drive customer retention, renewal readiness, and expansion by ensuring consistent value delivery and outcome realization. Product & Domain Expertise Serve as a subject matter expert on Magnet's products, services, workflows, and use cases across digital forensics and investigative environments. Provide strategic guidance on product capabilities, integrations, licensing, and best practice workflows to both technical and non technical audiences. Partner closely with Customer Success Engineering, Professional Services, Support, and Product teams to address complex technical and operational needs. Translate customer feedback, feature requests, and trends into actionable insights for internal teams. Cross Functional Leadership & Internal Alignment Act as the primary customer advocate within Magnet, ensuring customer priorities are understood and addressed across Sales, Renewals, Support, Product, Engineering, and Professional Services. Collaborate with Sales and Pre Sales to ensure a seamless transition from pre sales to post sales and ongoing account strategy alignment. Partner with Renewals and Growth teams to support retention and expansion strategies for flagship accounts. Use Gainsight and Salesforce to maintain a complete, accurate, and actionable 360 degree view of the customer. Relationship Building & Advocacy Build deep, multi threaded relationships across customer organizations to ensure long term partnership resilience. Collect and synthesize customer feedback, training needs, and experience insights to continuously improve customer outcomes. Champion customer advocacy opportunities, including references, testimonials, and advisory participation where appropriate. Qualifications & Experience Required Proven experience managing strategic, high value, enterprise or public sector customer relationships, including direct engagement with C level executives. Strong customer success, account management, or technical account leadership background with ownership of renewals and expansions. Deep understanding of complex software products, technical workflows, and enterprise environments. Exceptional relationship building skills with the ability to influence, lead, and align both customer and internal stakeholders. Strong business acumen and ability to translate customer goals into measurable success outcomes. Excellent verbal and written communication skills, with the ability to present confidently to executive and technical audiences. Highly organized, proactive, and comfortable managing multiple complex accounts simultaneously. Experience using Salesforce CRM and Gainsight (or similar CS platforms) to manage customer health, risk, and engagement. Fluency in French is required. Technical & Domain Expertise Previous experience in Digital Forensics and Incident Response (DFIR) or closely related investigative, security, or law enforcement technology domains. Strong technical aptitude, including the ability to discuss product architecture, integrations, workflows, and network considerations. One of the following certifications or strong demonstrated knowledge of network architecture: CCST, CCNA, or equivalent. Industry recognized certifications (CFCE, GCIHA) and/or Magnet certifications (MCFE, MCGE/MCVK, MCVE, etc.) are highly desirable. Additional Requirements Ability to work flexible hours as needed to support customer and business needs. Willingness to travel, including potential international travel, to support flagship customers. Ability to travel up to approximately 20%. The Most Important Thing We're looking for candidates that can provide examples of how they demonstrated Magnet CODE in their previous experiences. CARE -We care about each other and our mission to make a difference in the world. OWN -We are accountable for our results - while never forgetting to act with integrity, empathy, and respect. DEDICATE -We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect. EVOLVE -We are constantly innovating and exploring new ways to work together to make an impact with our work. Compensation & Benefits The Compensation Range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you. If the compensation structure for the role includes an incentive component (ie. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable). Compensation Range: MIN:£39,900 - MID: £57,000 - MAX: £68,400 Currency: GBP Magnet is proud to offer benefits such as: Generous time off policies Competitive compensation Volunteer opportunities Reward and recognition programs Employee committees & resource groups Healthcare and retirement benefits Equal Opportunity & Accessibility Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you're interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways. Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive . click apply for full job details
Feb 04, 2026
Full time
Who We Are; What We Do; Where We're Going Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries. Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security. With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You'll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity. If you think you would be the right person to join our team working towards this goal, we would love to hear from you! Role Summary Magnet Forensics is seeking a highly experienced, strategic, and customer obsessed Flagship Customer Success Manager (CSM) to own and lead relationships with our most complex, high value, and mission critical customers. This role is designed for senior level CSMs who can operate confidently at the executive level while deeply understanding Magnet's products, services, and customer environments. As a Flagship CSM, you will serve as the primary strategic partner for assigned flagship accounts, guiding customers through their full lifecycle with Magnet - from onboarding and deployment through adoption, value realization, renewal, and expansion. You will be accountable for building deep, trusted relationships across customer organizations (including C level stakeholders), coordinating complex internal teams, and ensuring customers achieve measurable outcomes aligned to their business and investigative objectives. The mission of the Flagship Customer Success Manager is to protect and grow Magnet's most important customer relationships by delivering exceptional experiences, accelerating time to value, proactively managing risk, and creating long term partnerships that drive retention, expansion, and advocacy. Key Responsibilities Strategic Customer Leadership & Executive Engagement Own executive level relationships within flagship accounts, including regular engagement with C suite and senior leadership stakeholders. Act as a trusted advisor to customers, aligning Magnet's products and services to their strategic objectives, operational priorities, and long term success. Lead executive business reviews (EBRs/QBRs), outcome focused success planning, and roadmap discussions with customer leadership. Proactively identify risks, adoption challenges, and expansion opportunities, and drive coordinated action plans. Customer Lifecycle Ownership & Value Realization Lead complex customer onboarding, implementation, and adoption efforts across Magnet's product portfolio, ensuring successful deployment and accelerated time to value. Develop and maintain comprehensive customer success plans, including goals, milestones, success metrics, and executive outcomes. Identify, track, and mitigate adoption barriers through structured, cross functional collaboration. Drive customer retention, renewal readiness, and expansion by ensuring consistent value delivery and outcome realization. Product & Domain Expertise Serve as a subject matter expert on Magnet's products, services, workflows, and use cases across digital forensics and investigative environments. Provide strategic guidance on product capabilities, integrations, licensing, and best practice workflows to both technical and non technical audiences. Partner closely with Customer Success Engineering, Professional Services, Support, and Product teams to address complex technical and operational needs. Translate customer feedback, feature requests, and trends into actionable insights for internal teams. Cross Functional Leadership & Internal Alignment Act as the primary customer advocate within Magnet, ensuring customer priorities are understood and addressed across Sales, Renewals, Support, Product, Engineering, and Professional Services. Collaborate with Sales and Pre Sales to ensure a seamless transition from pre sales to post sales and ongoing account strategy alignment. Partner with Renewals and Growth teams to support retention and expansion strategies for flagship accounts. Use Gainsight and Salesforce to maintain a complete, accurate, and actionable 360 degree view of the customer. Relationship Building & Advocacy Build deep, multi threaded relationships across customer organizations to ensure long term partnership resilience. Collect and synthesize customer feedback, training needs, and experience insights to continuously improve customer outcomes. Champion customer advocacy opportunities, including references, testimonials, and advisory participation where appropriate. Qualifications & Experience Required Proven experience managing strategic, high value, enterprise or public sector customer relationships, including direct engagement with C level executives. Strong customer success, account management, or technical account leadership background with ownership of renewals and expansions. Deep understanding of complex software products, technical workflows, and enterprise environments. Exceptional relationship building skills with the ability to influence, lead, and align both customer and internal stakeholders. Strong business acumen and ability to translate customer goals into measurable success outcomes. Excellent verbal and written communication skills, with the ability to present confidently to executive and technical audiences. Highly organized, proactive, and comfortable managing multiple complex accounts simultaneously. Experience using Salesforce CRM and Gainsight (or similar CS platforms) to manage customer health, risk, and engagement. Fluency in French is required. Technical & Domain Expertise Previous experience in Digital Forensics and Incident Response (DFIR) or closely related investigative, security, or law enforcement technology domains. Strong technical aptitude, including the ability to discuss product architecture, integrations, workflows, and network considerations. One of the following certifications or strong demonstrated knowledge of network architecture: CCST, CCNA, or equivalent. Industry recognized certifications (CFCE, GCIHA) and/or Magnet certifications (MCFE, MCGE/MCVK, MCVE, etc.) are highly desirable. Additional Requirements Ability to work flexible hours as needed to support customer and business needs. Willingness to travel, including potential international travel, to support flagship customers. Ability to travel up to approximately 20%. The Most Important Thing We're looking for candidates that can provide examples of how they demonstrated Magnet CODE in their previous experiences. CARE -We care about each other and our mission to make a difference in the world. OWN -We are accountable for our results - while never forgetting to act with integrity, empathy, and respect. DEDICATE -We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect. EVOLVE -We are constantly innovating and exploring new ways to work together to make an impact with our work. Compensation & Benefits The Compensation Range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you. If the compensation structure for the role includes an incentive component (ie. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable). Compensation Range: MIN:£39,900 - MID: £57,000 - MAX: £68,400 Currency: GBP Magnet is proud to offer benefits such as: Generous time off policies Competitive compensation Volunteer opportunities Reward and recognition programs Employee committees & resource groups Healthcare and retirement benefits Equal Opportunity & Accessibility Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you're interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways. Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive . click apply for full job details
As Resource Data Management (RDM) evolves to deliver deeper, more strategic value to our customers, we are transforming our traditional Account Management function into Customer Success Management. This shift reflects our belief that long-term partnerships are built on understanding, collaboration, and measurable success. This position is based in the South of England but will include additional travel nationwide and Europe. As a Customer Success Manager (CSM), you will manage a portfolio of customers across both Retail Refrigeration and HVAC, ensuring they gain maximum value from the full RDM ecosystem, including hardware, software, and connected platforms. You'll nurture strong, long-term relationships with customers, understand their goals and business culture, and ensure RDM is positioned to help them succeed. Working closely with Sales colleagues, Marketing, Technical Support, Operations, and Engineering teams, you'll create alignment between customer needs and RDM's strategic direction. Key Responsibilities Customer Relationship & Success Act as the primary point of contact for a defined portfolio of customers across Retail Refrigeration and HVAC. Build and nurture long-term partnerships, focusing on mutual growth and sustained trust. For Tier 1 and Tier 2 customers, develop a deep understanding of their business vision, values, and strategic priorities to ensure RDM aligns with their goals. Manage interactions based on customer tier and spend: Tier 1 customers: Monthly business reviews and ongoing performance management. Tier 2 customers: Quarterly business reviews and joint growth planning. Tier 3 customers: Reviews every 6-12 months, focusing on stability, support, and opportunity identification. Conduct regular customer success reviews to assess satisfaction, highlight achievements, and identify improvement areas. Anticipate customer needs, proactively addressing issues and ensuring rapid resolution through internal collaboration. Act as the voice of the customer within RDM - ensuring insights and feedback inform continuous improvement, innovation, and product development. Growth & Retention Achieve 5%-10% annual sales growth across your customer portfolio through upselling, cross-selling, and improved adoption of RDM solutions. Use the defined RDM Sales Kit to structure opportunity profiling, account management, and relationship planning. Identify opportunities for product and platform expansion, using insight from business reviews and technical engagement. Support customers with onboarding, training, and ongoing adoption of new technologies and features. Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions Director once the account is established and ready for transition to the Customer Success function. Partner with Engineering, Technical Support, and Product Management teams to ensure customer feedback and requirements are integrated into product development. Work closely with Operations, Quality, and Compliance to ensure reliability, certification, and delivery performance. Collaborate with Marketing to share customer success stories and highlight innovative use cases. Contribute to a culture of collaboration within the Customer Success team by sharing insights, tools, and learnings to raise capability across the group. Maintain a strong and accurate sales pipeline and CRM record for all customers and opportunities. Use the RDM Sales Kit consistently to support customer engagement, ensuring alignment in messaging, documentation, and value presentation. Prepare and present compelling business proposals and presentations tailored to customer priorities. Participate in industry events, exhibitions, and networking opportunities to strengthen RDM's visibility and engagement. Reporting & Insights Forecast and report on account performance, opportunity status, and customer satisfaction levels. Conduct structured business reviews according to customer tiering and company guidelines. Monitor and share insights on market trends, competitor activities, and emerging technologies within HVAC and Retail Refrigeration sectors. Maintain complete and accurate records of all customer interactions, opportunities, and actions in CRM systems. Professional Development Continuously expand your knowledge of RDM's full product suite, connected platforms, and technical capabilities. Undertake cross-department training to strengthen technical, commercial, and product understanding. Actively engage in personal development initiatives and knowledge-sharing sessions within the Customer Success team. Skills & Experience Proven experience in Customer Success, Account Management, or Technical Sales in a B2B environment. Strong knowledge of either Retail Refrigeration or HVAC, with willingness to develop across both. Excellent relationship-building, communication, and presentation skills. Commercial acumen with a consultative, customer-first mindset. Organised, self-driven, and capable of managing multiple priorities independently. Proficiency in CRM systems and Microsoft Office applications. Experience with control systems, IoT, or energy management technologies. Familiarity with RDM's solutions, including Data Manager and ActiveFM. Experience leading business reviews, workshops, or training sessions. Success Metrics Maintain customer satisfaction and retention targets as defined by the Customer Success Lead. Conduct all required business reviews according to the Tier 1-3 cadence. Demonstrate consistent and structured use of the RDM Sales Kit for opportunity management and customer profiling. Provide accurate account forecasts and maintain complete CRM data. Deliver measurable improvements in customer engagement, loyalty, and adoption of RDM solutions. Why Join Resource Data Management? At RDM, we're driving the future of intelligent control and monitoring systems for HVAC and Retail Refrigeration. As a Customer Success Manager, you'll play a key role in ensuring our customers achieve success with our products and services, helping them become more efficient, sustainable, and connected. You'll join a forward-thinking, collaborative team where your ability to nurture relationships, understand customer values, and deliver measurable results directly impacts our shared success. Salary and Benefits Salary circa £50-60k plus 20% bonus potential (subject to experience and qualifications) Annual On-Target Commission (OTC) bonus, based on achieving minimum sales targets. This is calculated at the end of the financial year and paid in arrears on 15th February of the following year. Targets are set approximately two months prior to each year by the Group Sales and Marketing Officer and approved by the Board of Directors. Company Electric Car - In addition to environmental benefits, the vehicle qualifies for the zero CO2 emission band, resulting in significantly lower personal tax liabilities. IT equipment provided: Laptop, Mobile Phone, and VoIP Phone. Business Expenses - Company Credit card with limit as set by company. All expense claims must be submitted on a monthly basis and must be supported with VAT receipts in line with company expenses policy following strict guidelines. Holidays of 30 days including statutory holidays (pro rata) Optional private healthcare available after successful completion of probationary period. Company Pension scheme Death in Service insurance cover at 3 x salary. Resource Data Management is an equal opportunities employer. We are committed to diversity and inclusion and prohibit discrimination and harassment of any kind based on all protected characteristics as outlined by law, and in best practice. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any protected characteristics. We encourage all qualified individuals to apply.
Feb 04, 2026
Full time
As Resource Data Management (RDM) evolves to deliver deeper, more strategic value to our customers, we are transforming our traditional Account Management function into Customer Success Management. This shift reflects our belief that long-term partnerships are built on understanding, collaboration, and measurable success. This position is based in the South of England but will include additional travel nationwide and Europe. As a Customer Success Manager (CSM), you will manage a portfolio of customers across both Retail Refrigeration and HVAC, ensuring they gain maximum value from the full RDM ecosystem, including hardware, software, and connected platforms. You'll nurture strong, long-term relationships with customers, understand their goals and business culture, and ensure RDM is positioned to help them succeed. Working closely with Sales colleagues, Marketing, Technical Support, Operations, and Engineering teams, you'll create alignment between customer needs and RDM's strategic direction. Key Responsibilities Customer Relationship & Success Act as the primary point of contact for a defined portfolio of customers across Retail Refrigeration and HVAC. Build and nurture long-term partnerships, focusing on mutual growth and sustained trust. For Tier 1 and Tier 2 customers, develop a deep understanding of their business vision, values, and strategic priorities to ensure RDM aligns with their goals. Manage interactions based on customer tier and spend: Tier 1 customers: Monthly business reviews and ongoing performance management. Tier 2 customers: Quarterly business reviews and joint growth planning. Tier 3 customers: Reviews every 6-12 months, focusing on stability, support, and opportunity identification. Conduct regular customer success reviews to assess satisfaction, highlight achievements, and identify improvement areas. Anticipate customer needs, proactively addressing issues and ensuring rapid resolution through internal collaboration. Act as the voice of the customer within RDM - ensuring insights and feedback inform continuous improvement, innovation, and product development. Growth & Retention Achieve 5%-10% annual sales growth across your customer portfolio through upselling, cross-selling, and improved adoption of RDM solutions. Use the defined RDM Sales Kit to structure opportunity profiling, account management, and relationship planning. Identify opportunities for product and platform expansion, using insight from business reviews and technical engagement. Support customers with onboarding, training, and ongoing adoption of new technologies and features. Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions Director once the account is established and ready for transition to the Customer Success function. Partner with Engineering, Technical Support, and Product Management teams to ensure customer feedback and requirements are integrated into product development. Work closely with Operations, Quality, and Compliance to ensure reliability, certification, and delivery performance. Collaborate with Marketing to share customer success stories and highlight innovative use cases. Contribute to a culture of collaboration within the Customer Success team by sharing insights, tools, and learnings to raise capability across the group. Maintain a strong and accurate sales pipeline and CRM record for all customers and opportunities. Use the RDM Sales Kit consistently to support customer engagement, ensuring alignment in messaging, documentation, and value presentation. Prepare and present compelling business proposals and presentations tailored to customer priorities. Participate in industry events, exhibitions, and networking opportunities to strengthen RDM's visibility and engagement. Reporting & Insights Forecast and report on account performance, opportunity status, and customer satisfaction levels. Conduct structured business reviews according to customer tiering and company guidelines. Monitor and share insights on market trends, competitor activities, and emerging technologies within HVAC and Retail Refrigeration sectors. Maintain complete and accurate records of all customer interactions, opportunities, and actions in CRM systems. Professional Development Continuously expand your knowledge of RDM's full product suite, connected platforms, and technical capabilities. Undertake cross-department training to strengthen technical, commercial, and product understanding. Actively engage in personal development initiatives and knowledge-sharing sessions within the Customer Success team. Skills & Experience Proven experience in Customer Success, Account Management, or Technical Sales in a B2B environment. Strong knowledge of either Retail Refrigeration or HVAC, with willingness to develop across both. Excellent relationship-building, communication, and presentation skills. Commercial acumen with a consultative, customer-first mindset. Organised, self-driven, and capable of managing multiple priorities independently. Proficiency in CRM systems and Microsoft Office applications. Experience with control systems, IoT, or energy management technologies. Familiarity with RDM's solutions, including Data Manager and ActiveFM. Experience leading business reviews, workshops, or training sessions. Success Metrics Maintain customer satisfaction and retention targets as defined by the Customer Success Lead. Conduct all required business reviews according to the Tier 1-3 cadence. Demonstrate consistent and structured use of the RDM Sales Kit for opportunity management and customer profiling. Provide accurate account forecasts and maintain complete CRM data. Deliver measurable improvements in customer engagement, loyalty, and adoption of RDM solutions. Why Join Resource Data Management? At RDM, we're driving the future of intelligent control and monitoring systems for HVAC and Retail Refrigeration. As a Customer Success Manager, you'll play a key role in ensuring our customers achieve success with our products and services, helping them become more efficient, sustainable, and connected. You'll join a forward-thinking, collaborative team where your ability to nurture relationships, understand customer values, and deliver measurable results directly impacts our shared success. Salary and Benefits Salary circa £50-60k plus 20% bonus potential (subject to experience and qualifications) Annual On-Target Commission (OTC) bonus, based on achieving minimum sales targets. This is calculated at the end of the financial year and paid in arrears on 15th February of the following year. Targets are set approximately two months prior to each year by the Group Sales and Marketing Officer and approved by the Board of Directors. Company Electric Car - In addition to environmental benefits, the vehicle qualifies for the zero CO2 emission band, resulting in significantly lower personal tax liabilities. IT equipment provided: Laptop, Mobile Phone, and VoIP Phone. Business Expenses - Company Credit card with limit as set by company. All expense claims must be submitted on a monthly basis and must be supported with VAT receipts in line with company expenses policy following strict guidelines. Holidays of 30 days including statutory holidays (pro rata) Optional private healthcare available after successful completion of probationary period. Company Pension scheme Death in Service insurance cover at 3 x salary. Resource Data Management is an equal opportunities employer. We are committed to diversity and inclusion and prohibit discrimination and harassment of any kind based on all protected characteristics as outlined by law, and in best practice. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any protected characteristics. We encourage all qualified individuals to apply.
R Land Specialist (Open) We're Nadara. We work harmoniously with the power of nature and the communities around us to power lifetimes to come. We call our approach 'living energy'. We don't just produce renewable energy, we live it - recognising our relationship with the people touched by our business and supporting social, educational, cultural, and environmental initiatives that contribute to the development of the communities we work alongside. Discover more about our business here: Nadara is an innovative place to work. We work in a stimulating and challenging environment, where every day we explore the unknown with curiosity, make decisions with quality and take action and deliver with courage. For us diversity is a real value, and we encourage in connecting different perspectives with respect. Discover more about our culture and approach here: Job Description Summary: Nadara is a leading non-utility generator of onshore wind energy in Europe, focused on long-term sustainable growth through asset acquisition, unrivalled know-how in asset management and operation and conscious ESG choices. Nadara is part of a portfolio of renewable and other companies who are owned by the Infrastructure Investment Fund, advised by JP Morgan Asset Management. We take a long-term outlook on the ownership, operation and growth of our company which is driven by the needs of our stakeholders. At Nadara, we achieve operational excellence, delivering strong financial results while ensuring the highest levels of health and safety performance. Job Description: This role will sit within Nadara's Growth department, providing market leading expertise in the following areas: 1) Growth Origination of greenfield development projects, securing exclusivity and land rights for new wind, solar and energy storage sites. Negotiating viable and cost-effective land deals that allow existing portfolio projects reach their full potential by life extension, repower or wind farm extension, as well as co-location of solar and battery. Building strong relationships with landowners and tenant farmers to ensure all stakeholders have an understanding of project progress and agreement terms. Providing expertise on land and property law in relation to renewable projects. Commercial understanding of business needs with regards to land agreements and viability of renewable projects. Familiarity with and able to understand farming and forestry economics and regulations. 2) Property Management Providing advice to the wider business, including the legal and asset management teams regarding land agreements, 3rd party access, crossing and other interface agreements on existing renewable energy sites. Working with the Finance Team to process rent reviews and landowner payment instructions. Advising on sustainable land management practices. Advising the Asset Management and Compliance teams on the management of Nadara's owned assets including strategic management advice. Key Responsibilities Representing Nadara professionally, establishing and maintaining good relationships with landowners, tenant farmers, land managers or others who own and manage land to ensure they are well informed of developments and progress. Delivering land rights and any associated matters across the development pipeline. Recording of discussions with landowners or their representatives noting issues and seeking resolution as they arise. Liaising with and managing the work of in-house and external lawyers and accountants in respect of new and existing land agreements. Attending any necessary consultations and meetings with stakeholder groups. Advising Nadara how best to manage land assets including responsibilities and obligations. Providing professional advice on how emerging renewable energy regulations and practices may affect land strategies. Support wider business with response to queries associated with growth team project progression. Competencies and behaviours Teamworking and unification of ideas and strategy Clear and precise communicator Critical and analytical thinking Ability to persuade and build a consensus Skills & Knowledge Detailed understanding of the technical tools for wind, solar and battery design High level of commercial awareness UK onshore wind / solar development experience Degree or equivalent Membership of a professional organisation such as RICS or CAAV, or the desire to work towards qualification is desirable but not essential. Experienced with Microsoft Office Suite and Project Management tools Travel Requirements Expected to attend site visits across the UK as required. Pay and benefits At Nadara, we're committed to creating an environment where our people feel valued, supported and empowered to grow.Our rewards package reflects that commitment, including flexible ways of working, continuous learning and development opportunities, and initiatives focused on physical, mental and emotional wellbeing.We recognise effort and dedication, and we make sure it's matched with fair pay and meaningful benefits - join us and be part of an international renewable energy company that invests in both your personal and professional growth. Equality and equity Nadara is proud to be an Equal Opportunity Employer, deeply committed to Diversity, Equity and Inclusion (DEI). We believe that a truly sustainable future is built by diverse minds and voices, and we want everyone to feel they belong and can thrive.Our hiring decisions are based solely on merit, skills, and potential, and pay is determined fairly - considering each individual's experience, qualifications and contribution.Together, we're building an inclusive culture where everyone has the chance to make an impact, because when people thrive - so does our planet. What we expect from you We're looking for people who share our passion for making a difference: curious minds that are eager to learn, grow and take ownership.If you bring initiative, commitment and a collaborative mindset, we'll give you the space and support to flourish. Location: Edinburgh Time Type: Full time Worker Subtype: Regular
Feb 04, 2026
Full time
R Land Specialist (Open) We're Nadara. We work harmoniously with the power of nature and the communities around us to power lifetimes to come. We call our approach 'living energy'. We don't just produce renewable energy, we live it - recognising our relationship with the people touched by our business and supporting social, educational, cultural, and environmental initiatives that contribute to the development of the communities we work alongside. Discover more about our business here: Nadara is an innovative place to work. We work in a stimulating and challenging environment, where every day we explore the unknown with curiosity, make decisions with quality and take action and deliver with courage. For us diversity is a real value, and we encourage in connecting different perspectives with respect. Discover more about our culture and approach here: Job Description Summary: Nadara is a leading non-utility generator of onshore wind energy in Europe, focused on long-term sustainable growth through asset acquisition, unrivalled know-how in asset management and operation and conscious ESG choices. Nadara is part of a portfolio of renewable and other companies who are owned by the Infrastructure Investment Fund, advised by JP Morgan Asset Management. We take a long-term outlook on the ownership, operation and growth of our company which is driven by the needs of our stakeholders. At Nadara, we achieve operational excellence, delivering strong financial results while ensuring the highest levels of health and safety performance. Job Description: This role will sit within Nadara's Growth department, providing market leading expertise in the following areas: 1) Growth Origination of greenfield development projects, securing exclusivity and land rights for new wind, solar and energy storage sites. Negotiating viable and cost-effective land deals that allow existing portfolio projects reach their full potential by life extension, repower or wind farm extension, as well as co-location of solar and battery. Building strong relationships with landowners and tenant farmers to ensure all stakeholders have an understanding of project progress and agreement terms. Providing expertise on land and property law in relation to renewable projects. Commercial understanding of business needs with regards to land agreements and viability of renewable projects. Familiarity with and able to understand farming and forestry economics and regulations. 2) Property Management Providing advice to the wider business, including the legal and asset management teams regarding land agreements, 3rd party access, crossing and other interface agreements on existing renewable energy sites. Working with the Finance Team to process rent reviews and landowner payment instructions. Advising on sustainable land management practices. Advising the Asset Management and Compliance teams on the management of Nadara's owned assets including strategic management advice. Key Responsibilities Representing Nadara professionally, establishing and maintaining good relationships with landowners, tenant farmers, land managers or others who own and manage land to ensure they are well informed of developments and progress. Delivering land rights and any associated matters across the development pipeline. Recording of discussions with landowners or their representatives noting issues and seeking resolution as they arise. Liaising with and managing the work of in-house and external lawyers and accountants in respect of new and existing land agreements. Attending any necessary consultations and meetings with stakeholder groups. Advising Nadara how best to manage land assets including responsibilities and obligations. Providing professional advice on how emerging renewable energy regulations and practices may affect land strategies. Support wider business with response to queries associated with growth team project progression. Competencies and behaviours Teamworking and unification of ideas and strategy Clear and precise communicator Critical and analytical thinking Ability to persuade and build a consensus Skills & Knowledge Detailed understanding of the technical tools for wind, solar and battery design High level of commercial awareness UK onshore wind / solar development experience Degree or equivalent Membership of a professional organisation such as RICS or CAAV, or the desire to work towards qualification is desirable but not essential. Experienced with Microsoft Office Suite and Project Management tools Travel Requirements Expected to attend site visits across the UK as required. Pay and benefits At Nadara, we're committed to creating an environment where our people feel valued, supported and empowered to grow.Our rewards package reflects that commitment, including flexible ways of working, continuous learning and development opportunities, and initiatives focused on physical, mental and emotional wellbeing.We recognise effort and dedication, and we make sure it's matched with fair pay and meaningful benefits - join us and be part of an international renewable energy company that invests in both your personal and professional growth. Equality and equity Nadara is proud to be an Equal Opportunity Employer, deeply committed to Diversity, Equity and Inclusion (DEI). We believe that a truly sustainable future is built by diverse minds and voices, and we want everyone to feel they belong and can thrive.Our hiring decisions are based solely on merit, skills, and potential, and pay is determined fairly - considering each individual's experience, qualifications and contribution.Together, we're building an inclusive culture where everyone has the chance to make an impact, because when people thrive - so does our planet. What we expect from you We're looking for people who share our passion for making a difference: curious minds that are eager to learn, grow and take ownership.If you bring initiative, commitment and a collaborative mindset, we'll give you the space and support to flourish. Location: Edinburgh Time Type: Full time Worker Subtype: Regular
Procurement Manager / Category Manager - Property, Estates & Facilities Not-for-Profit Sector Location: Aylesbury, Buckinghamshire Salary: £60,000 + benefits Job Type: Full-time, Permanent Are you an experienced Procurement Manager, Category Manager, or Senior Buyer with a strong background in Property, Estates, and Facilities procurement? We are looking for a talented procurement professional to lead the Property category for a major not-for-profit care organisation. This is a fantastic opportunity to influence strategic sourcing decisions, drive cost savings, enhance supplier innovation, and deliver value-driven procurement solutions across a multi-million-pound category. Key Responsibilities Develop and implement category strategies for Property, Estates, and Facilities procurement Manage end-to-end procurement processes, including RFI/RFQ, tendering, supplier selection, and contract award Build and maintain strong supplier relationships, driving innovation, continuous improvement, and best practice Deliver cost savings, value for money, and risk mitigation across third party spend ( £20m) Lead commercial negotiations, contract drafting, and supplier performance management Collaborate with internal stakeholders to ensure projects are delivered on time and within budget Promote procurement best practice, compliance, and adoption across the organisation Analyse commercial proposals, evaluate risk, and provide data driven procurement recommendations About You / Person Specification Proven experience in Category Management, preferably in Property, Estates, or Facilities procurement Strong experience in tendering, contract negotiation, supplier relationship management, and strategic sourcing Excellent stakeholder engagement skills with the ability to influence senior leaders Strong analytical, financial, and commercial skills, including cost benefit analysis and risk management Self motivated, highly organised, and able to work independently CIPS qualified, degree educated, or qualified by experience Experience in healthcare, social care, or not for profit sectors is highly desirable Why Join Us Work in a purpose driven organisation making a real difference in the care sector Lead a high value Property and Facilities procurement category Competitive salary of £60k + benefits Opportunities for professional development and career progression Collaborate with passionate, motivated colleagues in a supportive environment
Feb 04, 2026
Full time
Procurement Manager / Category Manager - Property, Estates & Facilities Not-for-Profit Sector Location: Aylesbury, Buckinghamshire Salary: £60,000 + benefits Job Type: Full-time, Permanent Are you an experienced Procurement Manager, Category Manager, or Senior Buyer with a strong background in Property, Estates, and Facilities procurement? We are looking for a talented procurement professional to lead the Property category for a major not-for-profit care organisation. This is a fantastic opportunity to influence strategic sourcing decisions, drive cost savings, enhance supplier innovation, and deliver value-driven procurement solutions across a multi-million-pound category. Key Responsibilities Develop and implement category strategies for Property, Estates, and Facilities procurement Manage end-to-end procurement processes, including RFI/RFQ, tendering, supplier selection, and contract award Build and maintain strong supplier relationships, driving innovation, continuous improvement, and best practice Deliver cost savings, value for money, and risk mitigation across third party spend ( £20m) Lead commercial negotiations, contract drafting, and supplier performance management Collaborate with internal stakeholders to ensure projects are delivered on time and within budget Promote procurement best practice, compliance, and adoption across the organisation Analyse commercial proposals, evaluate risk, and provide data driven procurement recommendations About You / Person Specification Proven experience in Category Management, preferably in Property, Estates, or Facilities procurement Strong experience in tendering, contract negotiation, supplier relationship management, and strategic sourcing Excellent stakeholder engagement skills with the ability to influence senior leaders Strong analytical, financial, and commercial skills, including cost benefit analysis and risk management Self motivated, highly organised, and able to work independently CIPS qualified, degree educated, or qualified by experience Experience in healthcare, social care, or not for profit sectors is highly desirable Why Join Us Work in a purpose driven organisation making a real difference in the care sector Lead a high value Property and Facilities procurement category Competitive salary of £60k + benefits Opportunities for professional development and career progression Collaborate with passionate, motivated colleagues in a supportive environment
Attio is on a mission to redefine CRM for the AI era. We're building the first AI-native CRM - designed for the most ambitious go to market teams. We recently announced our $52M Series B, led by GV (Google Ventures), with support from Redpoint, Balderton, Point Nine, and 01A. Our team thrives on solving complex technical challenges, delighting our users, and setting a new standard for the industry. About the role Our Customer Success team is integral to how we build, grow, and deliver value. We help customers adopt Attio quickly, integrate it smoothly, and unlock lasting impact. With technical fluency and deep empathy, we guide teams through complex use cases, share insights that shape the product, and turn great onboarding into long term success. As an Attio Customer Success Manager, you will be responsible for designing and managing Attio's retention, customer health, renewal, and upsell programs. What you'll do Lead high touch success plans for top accounts, serving as both business relationship owner and a consultative product expert Design and execute strategies to monitor health, and drive adoption, retention, and up sells on a one to one and one to many basis Partner with fellow CSMs to bring new ideas, codify best practices, and build reusable program templates to drive scale and consistency as we grow and expand upmarket Contribute to one to many scaled programs for second tier accounts using channels like email, workshops/webinars, office hours, and community programs Use data to segment customers based on their product usage and firmographic data, and provide appropriately tailored resources to each group Collaborate with SE, post sale, and Support teams to create content for scaled programs Collaborate with marketing and product on brand and activation content What you'll bring 5+ of relevant professional experience, of which 3+ were in a CS or Account Management role A passion for technology and experience coaching customers on how to get the most out of a complex software product Experience building programs in addition to having strong customer relationship skills Experience at early or growth stage startups What does the hiring process look like? 30 minute introductory phone call with a member of our Talent team 30 minute interview with our hiring manager Case study interview Panel interviews with relevant stakeholders 30 minute closing conversation with our CEO Offer stage
Feb 04, 2026
Full time
Attio is on a mission to redefine CRM for the AI era. We're building the first AI-native CRM - designed for the most ambitious go to market teams. We recently announced our $52M Series B, led by GV (Google Ventures), with support from Redpoint, Balderton, Point Nine, and 01A. Our team thrives on solving complex technical challenges, delighting our users, and setting a new standard for the industry. About the role Our Customer Success team is integral to how we build, grow, and deliver value. We help customers adopt Attio quickly, integrate it smoothly, and unlock lasting impact. With technical fluency and deep empathy, we guide teams through complex use cases, share insights that shape the product, and turn great onboarding into long term success. As an Attio Customer Success Manager, you will be responsible for designing and managing Attio's retention, customer health, renewal, and upsell programs. What you'll do Lead high touch success plans for top accounts, serving as both business relationship owner and a consultative product expert Design and execute strategies to monitor health, and drive adoption, retention, and up sells on a one to one and one to many basis Partner with fellow CSMs to bring new ideas, codify best practices, and build reusable program templates to drive scale and consistency as we grow and expand upmarket Contribute to one to many scaled programs for second tier accounts using channels like email, workshops/webinars, office hours, and community programs Use data to segment customers based on their product usage and firmographic data, and provide appropriately tailored resources to each group Collaborate with SE, post sale, and Support teams to create content for scaled programs Collaborate with marketing and product on brand and activation content What you'll bring 5+ of relevant professional experience, of which 3+ were in a CS or Account Management role A passion for technology and experience coaching customers on how to get the most out of a complex software product Experience building programs in addition to having strong customer relationship skills Experience at early or growth stage startups What does the hiring process look like? 30 minute introductory phone call with a member of our Talent team 30 minute interview with our hiring manager Case study interview Panel interviews with relevant stakeholders 30 minute closing conversation with our CEO Offer stage
Job Title Senior Property Manager Location North London office (hybrid, 3 days from home, 2 days in the office) Portfolio South London / Surrey Salary Up to £47,500 About the Role Based from our North London office, you will manage a diverse residential portfolio across South London and Surrey. This senior role involves leading a small team of Property Managers, ensuring high-quality service, compliance, and efficient management of budgets and site operations. Key Responsibilities Manage high-, mid- and low-rise developments across your portfolio Lead and support a team of Property Managers Ensure compliance with Building Safety Act, Fire Safety Act, and Health & Safety regulations Conduct regular site inspections and oversee maintenance plans Maintain strong client and resident relationships, including AGM and general meetings Oversee budgets, creditors, debtors, and financial reporting Resolve complex or high-risk property management issues Act as a brand ambassador and ensure excellent service standards Requirements Proven experience in residential property management MTPI or RICS qualification preferred (or willingness to work towards it) Strong leadership and team management skills Excellent communication, organisational and problem-solving abilities Ability to travel across South London / Surrey for site visits (ideally being based there) Benefits Competitive salary up to £47,500 Hybrid working (4 days from home, 1 day in North London office) Opportunity to lead and shape a senior portfolio Work for a dynamic and growing property management business Contact Matty Stratton
Feb 04, 2026
Full time
Job Title Senior Property Manager Location North London office (hybrid, 3 days from home, 2 days in the office) Portfolio South London / Surrey Salary Up to £47,500 About the Role Based from our North London office, you will manage a diverse residential portfolio across South London and Surrey. This senior role involves leading a small team of Property Managers, ensuring high-quality service, compliance, and efficient management of budgets and site operations. Key Responsibilities Manage high-, mid- and low-rise developments across your portfolio Lead and support a team of Property Managers Ensure compliance with Building Safety Act, Fire Safety Act, and Health & Safety regulations Conduct regular site inspections and oversee maintenance plans Maintain strong client and resident relationships, including AGM and general meetings Oversee budgets, creditors, debtors, and financial reporting Resolve complex or high-risk property management issues Act as a brand ambassador and ensure excellent service standards Requirements Proven experience in residential property management MTPI or RICS qualification preferred (or willingness to work towards it) Strong leadership and team management skills Excellent communication, organisational and problem-solving abilities Ability to travel across South London / Surrey for site visits (ideally being based there) Benefits Competitive salary up to £47,500 Hybrid working (4 days from home, 1 day in North London office) Opportunity to lead and shape a senior portfolio Work for a dynamic and growing property management business Contact Matty Stratton
Account Executive POS & Print Production £26,000 Benefits West Yorkshire Full-Time Permanent - Monday Friday, 37.5 hours We are currently recruiting for an Account Executive to join a well-established, award-winning specialist manufacturer of printed POS solutions . This business is highly respected in the industry and works with an impressive portfolio of blue-chip retailers and household-name brands, delivering high-quality, end-to-end printed POS solutions. As an Account Executive , you ll be a key part of the Client Services team , supporting the Account Manager on a high-profile retail account. The role sits within a busy print production environment and requires strong organisation, clear communication, a genuine customer-first mindset and a willingness to learn. Key Responsibilities You ll support the Account Manager by: Estimating job costs, analysing materials, labour, overheads, and profitability Managing client communication and providing clear updates on changes and progress Processing work tickets and quotations accurately and efficiently Collaborating closely with internal teams to meet deadlines and quality standards Liaising with Purchasing to order bespoke materials Managing projects and workflows, particularly in the Account Manager s absence Liaising with external suppliers to obtain quotes and coordinate jobs Building strong working relationships across departments and with the client Preparing spreadsheets and reports to support job and project tracking What We re Looking For Strong attention to detail and excellent communication skills Ability to manage records, processes, and project information accurately A proactive, solution-focused mindset Confident using Microsoft Excel An interest in print and/or POS production environments This is a fantastic opportunity for someone looking to build or further develop a career in client services within a printed POS production environment. Prior experience of working in a customer service role and exposure to screen, lithographic, or large-format digital printing is highly beneficial. As well as a positive attitude, great attention to detail, and a willingness to learn. If you re looking to grow your career within a respected POS and print manufacturer and want exposure to major retail brands, I d love to hear from you. Ref: (phone number removed)WY
Feb 04, 2026
Full time
Account Executive POS & Print Production £26,000 Benefits West Yorkshire Full-Time Permanent - Monday Friday, 37.5 hours We are currently recruiting for an Account Executive to join a well-established, award-winning specialist manufacturer of printed POS solutions . This business is highly respected in the industry and works with an impressive portfolio of blue-chip retailers and household-name brands, delivering high-quality, end-to-end printed POS solutions. As an Account Executive , you ll be a key part of the Client Services team , supporting the Account Manager on a high-profile retail account. The role sits within a busy print production environment and requires strong organisation, clear communication, a genuine customer-first mindset and a willingness to learn. Key Responsibilities You ll support the Account Manager by: Estimating job costs, analysing materials, labour, overheads, and profitability Managing client communication and providing clear updates on changes and progress Processing work tickets and quotations accurately and efficiently Collaborating closely with internal teams to meet deadlines and quality standards Liaising with Purchasing to order bespoke materials Managing projects and workflows, particularly in the Account Manager s absence Liaising with external suppliers to obtain quotes and coordinate jobs Building strong working relationships across departments and with the client Preparing spreadsheets and reports to support job and project tracking What We re Looking For Strong attention to detail and excellent communication skills Ability to manage records, processes, and project information accurately A proactive, solution-focused mindset Confident using Microsoft Excel An interest in print and/or POS production environments This is a fantastic opportunity for someone looking to build or further develop a career in client services within a printed POS production environment. Prior experience of working in a customer service role and exposure to screen, lithographic, or large-format digital printing is highly beneficial. As well as a positive attitude, great attention to detail, and a willingness to learn. If you re looking to grow your career within a respected POS and print manufacturer and want exposure to major retail brands, I d love to hear from you. Ref: (phone number removed)WY
Based in the Studley area, an opportunity has arisen for a Customer Account Manager to join a successful Logistics company . Working in a small team, you will be responsible for managing and developing customer relationships, ensuring agreed service levels are consistently delivered while driving high levels of customer satisfaction click apply for full job details
Feb 04, 2026
Full time
Based in the Studley area, an opportunity has arisen for a Customer Account Manager to join a successful Logistics company . Working in a small team, you will be responsible for managing and developing customer relationships, ensuring agreed service levels are consistently delivered while driving high levels of customer satisfaction click apply for full job details
Akeneo is the Product Experience (PX) company and global leader in Product Information Management (PIM), creating a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere. We're all about experience - from the best-in-class product we build to the inspiring environment we create for our employees. You'll grow in a dynamic environment where your ideas and expertise will make an impact from day one. Our flexible work model empowers you to thrive, balancing professional success with personal fulfillment. At Akeneo, you'll be part of a supportive and collaborative team that values open communication, shared successes, and meaningful relationships. Learn more about our culture and values via our Career page. Job description The Customer Success Manager is a key role within the Customer Experience organisation, helping our most valued customers achieve their goals by optimising the use of our products and services. As a Customer Success Manager at Akeneo, you will manage a portfolio of strategic accounts, providing a direct impact on retention as a strong contribution to Akeneo's customer-first objective. You will guide customers on their post-implementation journey. You will ensure they have a positive experience, maintain engagement with Akeneo over time, and show them how to attain more value and a clear ROI. Responsibilities: Build strong relationships with key contacts at customer accounts, including C-level executives across both the business and IT. Drive adoption of our software and identify opportunities for expansion. Create prescriptive and customised success plans to help customers define, measure, and achieve success using Akeneo's solutions. Engage with customers in insightful ways, including delivering personalised, action-focused business reviews. Understand the signs of risk and proactively identify it. Capable of devising strategies to mitigate risk and executing defined action plans. Achieve retention and growth targets by closing client renewals and discovering and managing upsell and cross-sell opportunities with the sales team. Contribute to Akeneo's customer success framework for customer lifecycle management, developing strong client relationships, monitoring customer health, and creating tangible benefits and value for customers. Collaborate with the Akeneo Professional Services team and Solution Integrators to ensure a successful deployment of Akeneo. Qualifications You speak Italian and English fluently. You have a solid background in customer success, account management, or project management within the SaaS or tech industry. You are an expert in developing and executing customer success plans, including onboarding, risk management, health monitoring, adoption and digital transformation. You have experience creating lasting, trusted relationships with customer contacts in different roles up to the C-level. You have a strong track record in managing high-value customer accounts, driving retention, and achieving growth targets. Interview process 1. 30-minute screening call with a member of our Talent Acquisition team. 2. 60-minute interview with the hiring manager, where you'll learn more about the role and discuss your experience in more detail. 3. 30-minute interview with the Regional Sales VP. 4. 60-minute interview that will include the presentation of a risk mitigation plan in front of the hiring manager and another member of the Customer Success organisation. Life at Akeneo Work Environment - Work-Life Balance: Flexible working hours. Enjoy 25 days of annual leave. Option to Work from Anywhere for up to 30 days per year. Inclusivity - Community & Support: Engage in 2 paid volunteering days annually and join Employee Resource Groups dedicated to promoting diversity and inclusion within the company. Growth and Development - Professional Development: Access a €1,000 annual budget for personal professional development and take advantage of career paths, internal mobility opportunities, and a "Women in Leadership Programme." - Comprehensive Onboarding: Start on the right foot with an 8-week onboarding program. Wellbeing - Mental Health Support: Access individual and confidential sessions with a mental health practitioner or coach of your choice. For more information about benefits, don't hesitate to contact our Talent Acquisition team.
Feb 04, 2026
Full time
Akeneo is the Product Experience (PX) company and global leader in Product Information Management (PIM), creating a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere. We're all about experience - from the best-in-class product we build to the inspiring environment we create for our employees. You'll grow in a dynamic environment where your ideas and expertise will make an impact from day one. Our flexible work model empowers you to thrive, balancing professional success with personal fulfillment. At Akeneo, you'll be part of a supportive and collaborative team that values open communication, shared successes, and meaningful relationships. Learn more about our culture and values via our Career page. Job description The Customer Success Manager is a key role within the Customer Experience organisation, helping our most valued customers achieve their goals by optimising the use of our products and services. As a Customer Success Manager at Akeneo, you will manage a portfolio of strategic accounts, providing a direct impact on retention as a strong contribution to Akeneo's customer-first objective. You will guide customers on their post-implementation journey. You will ensure they have a positive experience, maintain engagement with Akeneo over time, and show them how to attain more value and a clear ROI. Responsibilities: Build strong relationships with key contacts at customer accounts, including C-level executives across both the business and IT. Drive adoption of our software and identify opportunities for expansion. Create prescriptive and customised success plans to help customers define, measure, and achieve success using Akeneo's solutions. Engage with customers in insightful ways, including delivering personalised, action-focused business reviews. Understand the signs of risk and proactively identify it. Capable of devising strategies to mitigate risk and executing defined action plans. Achieve retention and growth targets by closing client renewals and discovering and managing upsell and cross-sell opportunities with the sales team. Contribute to Akeneo's customer success framework for customer lifecycle management, developing strong client relationships, monitoring customer health, and creating tangible benefits and value for customers. Collaborate with the Akeneo Professional Services team and Solution Integrators to ensure a successful deployment of Akeneo. Qualifications You speak Italian and English fluently. You have a solid background in customer success, account management, or project management within the SaaS or tech industry. You are an expert in developing and executing customer success plans, including onboarding, risk management, health monitoring, adoption and digital transformation. You have experience creating lasting, trusted relationships with customer contacts in different roles up to the C-level. You have a strong track record in managing high-value customer accounts, driving retention, and achieving growth targets. Interview process 1. 30-minute screening call with a member of our Talent Acquisition team. 2. 60-minute interview with the hiring manager, where you'll learn more about the role and discuss your experience in more detail. 3. 30-minute interview with the Regional Sales VP. 4. 60-minute interview that will include the presentation of a risk mitigation plan in front of the hiring manager and another member of the Customer Success organisation. Life at Akeneo Work Environment - Work-Life Balance: Flexible working hours. Enjoy 25 days of annual leave. Option to Work from Anywhere for up to 30 days per year. Inclusivity - Community & Support: Engage in 2 paid volunteering days annually and join Employee Resource Groups dedicated to promoting diversity and inclusion within the company. Growth and Development - Professional Development: Access a €1,000 annual budget for personal professional development and take advantage of career paths, internal mobility opportunities, and a "Women in Leadership Programme." - Comprehensive Onboarding: Start on the right foot with an 8-week onboarding program. Wellbeing - Mental Health Support: Access individual and confidential sessions with a mental health practitioner or coach of your choice. For more information about benefits, don't hesitate to contact our Talent Acquisition team.
