Senior Product Manager (Recommendations & Personalisation)

Overview

We're the Moonpig Group - home to Moonpig, Greetz, Red Letter Days and Buyagift - and we're on a mission to make people feel loved, celebrated and remembered. We help people stay close, no matter the miles with cards, gifts and thoughtful touches.

We're proud to lead the online gifting revolution with brilliant products, clever tech and a whole lot of heart. Our platform makes it easy to create moments that matter - packed with personal touches and delivered with care.

We're not just about selling cards or gifts - we're here to spread joy, spark smiles and make every celebration feel extra special. With values that guide how we work and support one another, we've built a place where people (and ideas) can thrive.

If you're looking to make an impact, bring your spark and be part of something meaningful - we'd love to have you on the team.

About the Role

We're looking for a Senior Product Manager to take full ownership of recommendations and personalisation across the Moonpig customer journey - from first interaction through to checkout.

This is a hands-on senior individual contributor role sitting in our Product team, reporting directly to our Director of Product. You'll work closely with Data Scientists, ML Engineers and commercial partners to define and deliver data-powered experiences that meaningfully improve customer engagement, conversion and revenue.

Moonpig has millions of customer interactions and rich behavioural data and this role is all about how we unlock its potential. You'll lead the vision, strategy and roadmap for recommendations and ranking, helping us move to genuinely intelligent, personalised experiences at scale.

This role is ideal for a product leader who understands machine learning and personalisation deeply, but whose strength is shaping problems, setting direction and driving outcomes.

Key Responsibilities

• Own Moonpig's personalisation strategy, defining a clear approach across segmentation, propensity modelling, recommendations, ranking and lifetime value.
• Lead the recommendations and ranking roadmap from vision through to delivery, experimentation and iteration.
• Translate business objectives into clear data product outcomes, KPIs and success metrics (e.g. conversion, AOV, retention, incremental revenue).
• Prioritise data science initiatives across areas such as CRM and Attach, ensuring effort is aligned to business impact.
• Partner closely with Data Scientists to shape problem statements, define success metrics and guide delivery priorities.
• Collaborate with Data and ML Engineers to ensure models are production-ready, well-monitored and supported by strong feedback loops.
• Communicate complex data concepts and model trade-offs in clear, commercially grounded language to senior stakeholders.
• Represent recommendations and personalisation in roadmap planning, quarterly reviews and executive updates.

About you

• Proven experience as a Senior or Lead Product Manager owning data or ML driven products.
• Hands-on experience with recommendations, ranking, personalisation or decisioning systems (e.g. targeting, dynamic content, martech).
• Strong technical fluency, including an understanding of data pipelines, feature engineering and the ML model lifecycle.
• Familiarity with common data science techniques such as segmentation, propensity modelling, collaborative filtering, ranking models and bandits, and the trade-offs involved.
• Experience shaping and leading the work of Data Scientists within cross-functional teams (line management not required).
• A track record of delivering clear commercial impact in an e-commerce, subscription, marketplace or similarly outcome-driven environment.
• Comfortable using SQL and BI tools to self-serve insights, validate hypotheses and inform decisions.
• A strong grasp of experimentation and A/B testing, including experiment design, sample sizing and common pitfalls.
• Commercially minded and outcome-focused, able to translate complex technical concepts into clear, business-relevant language.
• Curious, pragmatic and collaborative, with an experiment-led mindset and confidence influencing senior stakeholders.

Interview Process

• Stage 1: Recruiter Screening Call (15-30 mins)
• Stage 2: Conversation with the hiring manager (30 mins)
• Stage 3: White boarding exercise with panel (60 mins)
• Stage 4: Final culture/team fit interview (30 mins)
• Offer!

What's in it for you?

We believe in empowering our team to do their best work. Enjoy:

• Competitive Pay & Bonuses: Plus, generous pension plans & staff discounts.
• Wellbeing First: Private healthcare (UK), mental health support & dog-friendly offices (London & NL).
• ️ Flexible Working & Time Off: Generous holidays, hybrid working (1-3 days in office, depending on role/team) & up to 20 days of international working.
• Career Growth: Learning allowances, coaching & development programs.

Want to know more?

Explore our full benefits package: here

Check out our podcast, tech blog and product blog to hear more about how we work and what we're building!

Our Ways of Working

We trust you to do what's right, providing flexibility to balance work and life. We believe in giving you permission to innovate and focus on delivering meaningful results. We understand that effective ways of working are unique to each individual, role, and team, and we're committed to supporting and discussing your specific needs throughout the interview process and beyond.

Moonpig Group's Commitment to Equality, Diversity, and Inclusivity

At Moonpig Group, we're all about creating a workplace where everyone feels they truly belong. We celebrate what makes each of us unique, whether that's our background, how we work best, or what matters most to us.

From working parents who need flexible hours to neurodiverse colleagues with specific working styles, we're here to support our people in ways that work for them. Because when you feel valued and included, you can thrive, and so can we.

We're proud to have a number of employee-led groups driving this forward, including our LGBTQ+, Gender Balance, Neurodiversity and EMBRACE (Educating Myself for Better Racial Awareness and Cultural Enrichment) communities, plus our Group-wide EDI committee. These teams help make sure every voice is heard and every idea has a place.

We know that diversity fuels creativity, innovation and connection, and that's why we'll keep pushing for progress. Together, we're building a culture where everyone feels safe, supported, and free to be their brilliant, authentic selves.

If you have a preferred name, please use it to apply and share your pronouns if you are comfortable to do so. If you have any reasonable adjustment requests throughout the interview process please let us know on your application or speak to the Recruiter.