Claims Handler

Claims Call Handler

Huntingdon Monday - Friday, 9.45am 6.00pm £24,684 per annum Permanent

We are working with a highly reputable organisation that is looking to recruit a dedicated Claims Call Handler to join their thriving customer service team. This is a fantastic opportunity for someone with previous call handling experience who enjoys providing a first-class service with.

In this role you will be responsible for your own claim s caseload ensuring the highest standards of customer service are consistently delivered within agreed service level agreements for key client contracts.

Responsibilities:

• Manage claims from initial notification to completion, providing excellent support and timely updates.
• Handle all communications with policyholders, clients, and technicians.
• Support dispatch during busy periods to maximise efficiency.
• Attend occasional internal/external client meetings.
• Maintain and review claims portfolios, update systems regularly.
• Report complaints or issues promptly per company procedures.
• Suggest process and system improvements to enhance efficiency.
• Achieve targets for call handling, quality, and personal performance.
• Prioritise workload to meet deadlines and service levels.
• Investigate and resolve customer or job-related queries.
• Manage case files, diaries, and excess payments.
• Out of hours: gather claim details and coordinate technician callouts to meet SLAs.

Knowledge & Skills

• Proficient in Word, Excel, Gmail, and internal systems.
• Strong understanding of company products, SLAs, FCA, DPA, and TCF regulations.
• Excellent communication, organisation, and problem-solving skills.
• Good general education (GCSE English & Maths or equivalent).
• Relevant claims or administrative experience preferred.
• Computer literacy essential.