Customer Service Advisor

Customer Service Advisor
Hybrid 2/3 split
13.94ph
Shifts between 8 am -9 pm, including 1 weekend in 4

We're recruiting a Customer Service Advisor to join a leading consumer goods business based in Milton Keynes. This is an opportunity to join one of the world's most loved brands

• Join a busy Customer Service team as the first point of contact for all customers
• Handle inbound customer calls on a day-to-day basis
• Support customers reporting faults across a range of equipment types
• Check and correct customer account details
• Ensure customer contracts are in place
• Verify that customer equipment is correctly listed

Skills and Experience

• Confident and professional with a strong customer-focused approach
• Able to handle a wide range of enquiries, including challenging situations
• Well organised with the ability to prioritise workload effectively
• Target-focused and results-driven
• Strong team player with exceptional customer service skills
• Excellent timekeeping
• Professional and calm attitude when dealing with all customers, regardless of call difficulty

Working Hours
Full-time role working shifts between 8:00 am and 9:00 pm
Rotating shift patterns worked in full-week blocks:

• 8:00 am 4:30 pm
• 9:00 am 5:30 pm
• 9:30 am 6:00 pm
• 12:30 pm 9:00 pm

Ad-hoc weekend working (approximately one weekend per month):

• Saturday: 9:00 am 5:00 pm
• Sunday: 10:00 am 4:00 pm
• During training, office-based, 5 days per week
• After training, hybrid working with home working on Monday and Friday

If you like the sound of this role and you fit the above description, then we want to hear from you!

Please note. Every candidate will be assessed in accordance with their qualifications, merit, and ability to perform the duties of the job role advertised. Please be advised that no terminology in this advert is intended to discriminate on the grounds of a person's religion, gender, race, colour, age, sexual orientation, disability, or marital status.