Customer Service Advisor

Customer Service Advisor

Huntingdon Monday - Friday, 9.45am 6.00pm £24,310 per annum Permanent

We re partnering with a well-established Huntingdon based company that s looking for a Customer Service Advisor to join their dedicated and growing team. This is a great opportunity for someone who thrives on delivering outstanding service, whether you re an experienced call handler or have a solid background in customer support.

In this role, you ll be the friendly and professional voice of the business - the first point of contact for customers. You ll handle mainly inbound calls to assist with all enquires - your focus will be on ensuring every interaction leaves a positive impression.

Responsibilities:

• Answer high volume of incoming calls efficiently and deliver an exceptional customer experience.
• Make outbound calls when required to follow up on enquiries or provide updates.
• Accurately record, update, and maintain customer details in internal systems.
• Handle and resolve customer queries where possible or refer to the right team.
• Follow company processes and compliance standards at all times.
• Contribute to a collaborative, positive team culture.

Requirements:

• Previous experience in a call handling or customer service environment.
• Excellent communication skills, both verbal and written.
• Strong attention to detail and accurate data entry skills.
• Calm, empathetic, and professional approach under pressure.
• Confident using IT systems and quick to learn new software.
• A proactive, positive attitude and a strong team focus.