Systems Training Lead

About The Role

As Systems Training Lead, you'll play a vital role in helping our schools get the most out of their core systems (including Bromcom, CCR, CPOMs, Admissions+, iPay, Fusion, InVentry, EdVal, Smartgrade, OFSM, GL and Wonde). You'll design and deliver engaging training, create clear guidance materials, and support system rollouts to ensure smooth adoption. The Systems and Training team within Ark schools provides systems support and training capability to ensure the operation and continual improvement of our core school systems. Working closely with colleagues across Technology and the central team, you'll also support and contribute to initiatives to improve processes and enhance user experience. This role is perfect for someone who is keen to enable others and is make technology work for education.

Key responsibilities:

• Plan, design, and deliver engaging training sessions (in-person and virtual) tailored to user need
• Develop and maintain high-quality guidance materials and process documentation on systems and data.
• Contribute to projects involving system implementation, upgrades, or process changesensuring training and support are embedded throughout.
• Work closely with the Systems Support Manager, Systems and Training Manager and other colleagues in Technology and the central team to contribute to initiatives to improve internal support processes, identifying opportunities to streamline workflows and enhance service quality.

You should have:

• Experience designing and delivering systems training
• Strong communication and presentation skills, with the ability to engage diverse audiences
• Excellent documentation and instructional design skills
• Familiarity with school systems and the Bromcom MIS platform
• Ability to analyse and improve operational processes

The role will close on Sunday 15th February, with first round interviews being held on Thursday 19th February.

Benefits:

• 27 days annual leave plus bank holidays, rising with each year of service up to 30 days after 3-years' service. This entitlement is pro rata for part time employees. This entitlement excludes bank holidays
• Full office closure between Christmas and New Year
• As an Ark employee, you will have the opportunity to be part of the TPT (The Pension Trust) scheme, our workplace pension scheme where we make an 11% contribution; you are not required to contribute towards this scheme unless you choose to. Depending on your role you may also be entitled to LGPS which is a defined benefit scheme where you contribute a percentage based on how much you earn (as do we) in exchange for a guaranteed amount in your pension pot every year
• Access to high-quality professional learning throughout your career, offering both face-to-face sessions and a bespoke online learning platform
• Access to Ark Rewards scheme offering savings from over 3,000 major retailers, interest-free loans available for season tickets or a bike, gym discounts offering up to 40% off your local gym and free eye tests.

About Us

Ark is an education charity that exists to make sure that all children, regardless of their background, have access to a great education and real choices in life. Our network of 39 schools reaches traditionally underserved communities in Birmingham, Hastings, London and Portsmouth. We educate 30,000 pupils and have nearly 3,000 teaching staff across our network. We also incubate and scale innovative ventures, which we roll out beyond our network of schools for the benefit of teachers, pupils and the education system as a whole. Current Ventures include Ark Curriculum Plus, which equips teachers with the subject expertise needed to ensure students succeed, and Ark Start, a growing chain of nurseries offering affordable, high-quality early years education.

Recently, Ark moved to new offices at EdCity - a unique not-for-profit development in West London, in partnership with Hammersmith & Fulham council. EdCity is designed to bring mission-aligned organisations together to focus on improving the lives of children, especially through education. It offers leased offices, a range of venues for training and events, and an innovation hub for the education sector to connect, collaborate and learn together.

Diversity and inclusion:

We aim to build a diverse and inclusive organisation where everyone - staff and students - can do their best work and achieve their full potential. We want to reflect and represent diverse perspectives across our organisation because we know that doing so will make us stronger and more effective. To know more about Ark's diversity and inclusion commitments, please click on this link.

Safeguarding statement:

Ark is committed to safeguarding and promoting the welfare of children and young people in its academies. In order to meet this responsibility, its academies follow a rigorous selection process to discourage and screen out unsuitable applicants.

Ark requires all employees to undertake an enhanced DBS check. You are required, before appointment, to disclose any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. Non-disclosure may lead to termination of employment. However, disclosure of a criminal background will not necessarily debar you from employment - this will depend upon the nature of the offence(s) and when they occurred. To read more about Ark's safer recruitment process, please click this link.

Please note we will be reviewing applications on an on-going basis and this role may close earlier than advertised depending on the level of response. We strongly encourage to submit your application at your earliest convenience.

For any questions, please contact