Home Helpline Advisor

Customer Service Advisor Trafford Park
8am 4pm Mon Fri Hybrid, 2 3 Office Days Per Week

We re looking for a confident and resilient Customer Service Advisor to join a team in Trafford Park initially on a temporary, ongoing basis. This role is ideal for someone with call centre experience and a calm, empathetic approach when dealing with challenging or frustrated customers.

What you'll be doing:

• Answering inbound calls from homeowners regarding property updates and issues
• Handling high volumes of customer queries with professionalism and patience
• Managing and de-escalating calls from unhappy or concerned clients
• Providing clear and concise updates, logging information accurately
• Learning basic technical knowledge to help guide callers (full training provided)

What we re looking for:

• Previous experience in a call centre or customer-facing role
• Confident communicator with a calm and composed phone manner
• Able to manage difficult conversations and turn them into positive experiences
• A proactive team player with strong attention to detail
• Comfortable with basic tech and willing to learn on the job

The Details:

• £14.29 per hour (Paid weekly!)
• Location: Trafford Park (2 3 days per week in-office)
• Hours: 8:00am 4:00pm standard hours Monday to Friday + overtime (Flexibility to work hours, between 8 am 6 pm)
• Hybrid working after training

If you re someone who thrives under pressure and takes pride in supporting customers through their queries, we d love to hear from you.