Head of Retail Investigations

  • PSR Limited
  • Edinburgh, Midlothian
  • Feb 03, 2026
Full time Retail

Job Description

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The Role The successful candidate will be a member of the Division's senior leadership team and will be expected to take a full role in supporting and challenging others to deliver the full range of the Division's responsibilities (which also include Market Oversight and Intelligence). The candidate will work collaboratively ensuring that the Division offers its staff a challenging and high-performance place to work and that the Division is constantly focussed on improving efficiency and innovation in its work and contributing to the leadership and strategy of the FCA as a whole. The main responsibilities of the post holder will include: Drive a culture of high performance, relying on coaching, influencing, and negotiating skills with a range of internal and external stakeholders. Skills/Experience required criteria for a role will go through to the next stage of the recruitment process. In cases of high application we may progress applicants whose experience most closely matches the role's key requirements. (To learn more about the Disability Confident Scheme Strong people management and leadership experience - proven ability to lead, motivate and inspire large teams as well as experience in tackling performance issues to build high performing teams. Extensive experience leading complex investigations.Excellent stakeholder management skills, with evidenced experience influencing internally & externally/Ability to drive change and process efficiency/improvements, delivering value for money and innovation. Good technical understanding of the overall regulatory framework in the UK and the FCA's place within it, with knowledge of the FCA's powers and policies in relation to investigation and enforcement activity including criminal investigations and prosecutions.Negotiation and influencing skills - to deploy internally and externally. Budget management experience and experience of managing external resources and multi-disciplinary teams. Ability to form strong working relationships across different business areas and to set joint goals for delivery Robustness in the face of challenge, ability to make decisions in a rapid and balanced way. As an inclusive employer, we are open to considering flexible working arrangements, including job shares. Please inform your recruiter if you wish to apply for this role on a flexible basis. As part of the FCA's on-going commitment to develop our national presence, most of our vacancies are now open to working in our Edinburgh, Leeds or London offices. This means that as part of the application process you will be able to select your preference of which office location you would like to work from.If you have an accessibility requirement, disability, or condition that means you might require changes to the recruitment process, please contact your recruiter to discuss this further. Our aim is to make you application as easy as possible, and your recruiter will be happy to work with you to make any