Hotel Purchasing Specialist

JOB TITLE: Hotel Purchasing Specialist
DEPARTMENT: Hotel Department

Summary:
VOSAIO Travel Group has a strong presence in the B2B travel industry, with a proven record of growth in sales and buying power. We collaborate with local suppliers to ensure competitive pricing while delivering high-quality services that offer great value. The Hotel Purchasing Specialist role is an excellent opportunity for anyone who is proactive, a resilient team player who also enjoys working with tight deadlines and is giving their best under pressure in a very dynamic environment. Communication skills within a multi-cultural environment and negotiation skills are essential, as well as a tourism qualification which is preferred but not essential.

Key Responsibilities:

• Coordinating hotel requests from the international Sales departments.
• Contacting suitable suppliers according to sales requirements either by email or telephone to discuss the best offer to finalise the reservation.
• Ensuring the booking criteria given by Sales are met, including budget, category, location and matching any given deadline.
• Sourcing alternative solutions when the requested location or hotels are not available.
• Handling additional requests / project work on an ad-hoc basis.
• Negotiating the best possible rates, terms and conditions while establishing excellent relationships with hotels.
• Dealing with amendments and negotiating /waive cancellation charges where necessary.
• Dealing with inbound telephone, fax and email enquiries and liaising with the Sales, Operations and Accounts departments both in Europe and internationally.
• Maintaining good relationships with existing suppliers.
• Researching new suppliers to widen the network in all the destinations of responsibility.
• Maintaining updated hotel data on the virtual database and booking system.
• Handling complaints where they are requested.
• Identifying a calendar of events within the area of responsibility to anticipate challenging requests and plan accordingly.
• Attending trade fairs, workshops, or local networking events when requested.
• Contributing to a positive and professional working environment.

Personal Profile:

• Fluent in written and spoken English, with proficiency in at least one additional European language
• Customer-focused and solutions-oriented, with strong communication and negotiation skills
• Able to engage in open and effective discussions with clients, suppliers, and internal teams
• Collaborative, hands-on team player who can also work independently and show initiative
• Highly organised and detail-oriented, with strong problem-solving and escalation skills
• Capable of managing multiple priorities and meeting deadlines in a fast-paced environment
• Proactive in developing full knowledge of company systems and procedures
• Adaptable, supportive of colleagues, and willing to go the extra mile when required