Combined Facilities Management
Castledawson, County Londonderry
Overview Job Title: Business Support Admin Reporting To: Head of Operational Excellence Hours of Work: Mon - Fri, 9:00am - 5:00pm Role Overview: We are seeking a highly motivated Administrator to join our Core Services team, supporting Quality, Procurement, Health & Safety (H&S), and Business Development (BD). This role suits a person with strong digital, creative, and organisational skills who wants practical experience in a fast-paced professional environment. You will support modernising our IMS, strengthening subcontractor management, maintaining compliance data, and enhancing internal and external communications, including marketing, social media, presentations, and event briefings. Key Activities / Responsibilities Quality Support (IMS, Process Flows & Communications) Assist with re-formatting and modernising IMS Quality documentation (process flows, quality plans, SOPs) Create short training videos and explainer clips for updated processes Develop presentation slides, graphics and visuals for toolbox talks, quality campaigns and internal events Support creation and organisation of Quality toolbox talks and learning materials Procurement & Subcontractor Compliance Support Update and maintain the subcontractor database Chase and collate compliance documentation (insurance, accreditations, certifications) Support the design and rollout of the subcontractor onboarding guide/pack, including layout and graphics Assist with uploading/organising procurement records Health & Safety (H&S) Support Carry out data input and extraction from H&S systems (incident logs, audits, inspections) Populate scorecards, dashboards and trackers with accurate data Support preparation of toolbox talks, internal communications and monthly reporting Business Development (BD), Marketing & Presentation Support Design graphics, templates, and visual content for BD presentations, case studies and proposals Develop social media packs including branded graphics, simple videos and campaign posts Support bid submissions with formatting, visuals, infographics and layout Prepare PowerPoints for "Win or Learn" sessions, internal breakfast briefings and event summaries Assist with gathering photos, stories, and content for marketing and tendering General Office & Administrative Duties Support the Core Services team with routine administrative tasks Prepare documents, schedule meetings, manage files and shared inboxes Assist with updating SharePoint, intranet and internal communication channels Education / Experience Essential Strong proficiency in PowerPoint, Word and Excel Strong digital/creative skills including: Canva, PowerPoint Designer & Visio Basic graphic design Simple video editing (short clips, explainer videos) Ability to create clear and engaging visuals Highly organised with strong attention to detail Strong written and verbal communication skills Ability to manage multiple tasks and meet deadlines Desirable Experience with CapCut, Adobe Express, or similar video editing tools Knowledge of social media creation, scheduling and analytics Interest in marketing, branding, digital communications or business improvement Understanding of SharePoint or database systems Skills/Competencies Creative, proactive, and eager to learn Comfortable working across multiple teams and functions Skilled in digital design and communication Organised, reliable and detail-focused Keen to see how corporate functions link to operational delivery
Feb 03, 2026
Full time
Overview Job Title: Business Support Admin Reporting To: Head of Operational Excellence Hours of Work: Mon - Fri, 9:00am - 5:00pm Role Overview: We are seeking a highly motivated Administrator to join our Core Services team, supporting Quality, Procurement, Health & Safety (H&S), and Business Development (BD). This role suits a person with strong digital, creative, and organisational skills who wants practical experience in a fast-paced professional environment. You will support modernising our IMS, strengthening subcontractor management, maintaining compliance data, and enhancing internal and external communications, including marketing, social media, presentations, and event briefings. Key Activities / Responsibilities Quality Support (IMS, Process Flows & Communications) Assist with re-formatting and modernising IMS Quality documentation (process flows, quality plans, SOPs) Create short training videos and explainer clips for updated processes Develop presentation slides, graphics and visuals for toolbox talks, quality campaigns and internal events Support creation and organisation of Quality toolbox talks and learning materials Procurement & Subcontractor Compliance Support Update and maintain the subcontractor database Chase and collate compliance documentation (insurance, accreditations, certifications) Support the design and rollout of the subcontractor onboarding guide/pack, including layout and graphics Assist with uploading/organising procurement records Health & Safety (H&S) Support Carry out data input and extraction from H&S systems (incident logs, audits, inspections) Populate scorecards, dashboards and trackers with accurate data Support preparation of toolbox talks, internal communications and monthly reporting Business Development (BD), Marketing & Presentation Support Design graphics, templates, and visual content for BD presentations, case studies and proposals Develop social media packs including branded graphics, simple videos and campaign posts Support bid submissions with formatting, visuals, infographics and layout Prepare PowerPoints for "Win or Learn" sessions, internal breakfast briefings and event summaries Assist with gathering photos, stories, and content for marketing and tendering General Office & Administrative Duties Support the Core Services team with routine administrative tasks Prepare documents, schedule meetings, manage files and shared inboxes Assist with updating SharePoint, intranet and internal communication channels Education / Experience Essential Strong proficiency in PowerPoint, Word and Excel Strong digital/creative skills including: Canva, PowerPoint Designer & Visio Basic graphic design Simple video editing (short clips, explainer videos) Ability to create clear and engaging visuals Highly organised with strong attention to detail Strong written and verbal communication skills Ability to manage multiple tasks and meet deadlines Desirable Experience with CapCut, Adobe Express, or similar video editing tools Knowledge of social media creation, scheduling and analytics Interest in marketing, branding, digital communications or business improvement Understanding of SharePoint or database systems Skills/Competencies Creative, proactive, and eager to learn Comfortable working across multiple teams and functions Skilled in digital design and communication Organised, reliable and detail-focused Keen to see how corporate functions link to operational delivery
We are looking for an experienced Content Designer to join a government digital delivery team. You will create clear, accessible, user-centred content that helps people understand and use public services. Working closely with designers, researchers, product teams, and policy colleagues, you will ensure content meets user needs, aligns with the GDS Service Standard , and follows the GOV click apply for full job details
Feb 03, 2026
Contractor
We are looking for an experienced Content Designer to join a government digital delivery team. You will create clear, accessible, user-centred content that helps people understand and use public services. Working closely with designers, researchers, product teams, and policy colleagues, you will ensure content meets user needs, aligns with the GDS Service Standard , and follows the GOV click apply for full job details
Application is now closed for this role, please view other opportunities or submit your CV in the form below. Would you like to build, create and develop the communications strategy for a leading, global consultancy? Helping to build their reputation globally? You will manage a growing team, currently 6 employees, including a comms manager, digital media manager, events manager, and designer. My client is a leader in their field of consulting business with over 100 staff globally. Responsibilities will include: Development and implementation of an ongoing global communications strategy to solidify existing client relationships, create new opportunities and build our long-term reputation Management of the communication team - creating a positive, engaged, and efficient culture Acting as a senior spokesperson - broadcast interviews, events etc Overseeing the production and delivery of all communication assets, including speeches, events, reports, media releases, infographics, social media posts, videos, website content, articles, and media information requests Development and management of media relationships Identifying compelling stories and content ideas Identifying and overseeing opportunities to collaborate with other organisations (e.g. industry and professional associations) for PR purposes Managing work-flow issues through flexibility, prioritisation, team management and clear communication with the board Reporting evaluation and analysis of communications activities, impact, and ROI The role will be based in fantastic London offices a brilliant working culture with excellent career opportunities and remuneration packages are on offer. My client is looking to bring in a hybrid working model. If you have the relevant experience and this opportunity sounds interesting to you, please get in touch with a copy of your CV as soon as possible via the form below. We are committed to equality of opportunity for all. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Feb 03, 2026
Full time
Application is now closed for this role, please view other opportunities or submit your CV in the form below. Would you like to build, create and develop the communications strategy for a leading, global consultancy? Helping to build their reputation globally? You will manage a growing team, currently 6 employees, including a comms manager, digital media manager, events manager, and designer. My client is a leader in their field of consulting business with over 100 staff globally. Responsibilities will include: Development and implementation of an ongoing global communications strategy to solidify existing client relationships, create new opportunities and build our long-term reputation Management of the communication team - creating a positive, engaged, and efficient culture Acting as a senior spokesperson - broadcast interviews, events etc Overseeing the production and delivery of all communication assets, including speeches, events, reports, media releases, infographics, social media posts, videos, website content, articles, and media information requests Development and management of media relationships Identifying compelling stories and content ideas Identifying and overseeing opportunities to collaborate with other organisations (e.g. industry and professional associations) for PR purposes Managing work-flow issues through flexibility, prioritisation, team management and clear communication with the board Reporting evaluation and analysis of communications activities, impact, and ROI The role will be based in fantastic London offices a brilliant working culture with excellent career opportunities and remuneration packages are on offer. My client is looking to bring in a hybrid working model. If you have the relevant experience and this opportunity sounds interesting to you, please get in touch with a copy of your CV as soon as possible via the form below. We are committed to equality of opportunity for all. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Are you looking for an exciting opportunity to lead the projectdelivery.gov.uk service, manage supplier relationships, oversee backend content operations, and support teams across government to use the platform effectively? If so we would love to hear from you! About the Team We are the Government Project Delivery Function Team, a small group of multidisciplinary specialists dedicated to driving excellence in project delivery across government. Our work shapes strategy, sets standards, and champions best practice to ensure projects deliver real value for the public. We design and maintain award-winning resources, including projectdelivery.gov.uk and The Teal Book, supporting thousands of professionals nationwide. Joining us means being part of a collaborative, forward-thinking team that values innovation, continuous improvement, and impact. If you want to influence how government delivers its most critical projects, this is the place to do it. About the Job In this role, you will: Delivery Management Lead the delivery of the projectdelivery.gov.uk service, ensuring it meets user needs and strategic objectives. Manage multidisciplinary teams using agile methodologies to deliver high-quality digital services. Oversee procurement and contract management of suppliers, ensuring value for money and effective delivery. Monitor performance metrics and delivery outcomes, using data to inform decisions and drive improvements. Service Design and Ownership Champion user-centred design across the platform, ensuring services are accessible, inclusive, and meet the needs of diverse users Ensure the platform supports end-to-end service delivery, aligning with government standards and policies. Maintain a strategic view of the service, identifying opportunities for innovation and improvement through quantitative and qualitative methods Content and Platform Operations Oversee backend users who create and manage content on the platform, ensuring consistency, quality, and alignment with content design principles. Provide guidance and support to teams using the platform, helping them understand how to use it effectively to deliver their services. Ensure robust governance and operational processes are in place for content management and platform usage. Negotiate, influence, set and manage budgets across financial and contractual years Manage the operational security, reliability, data privacy and risk exposure of the service About You The successful candidate will: Strong understanding of digital platforms, content management systems, and operational governance Experience in service design, with a user-centred and strategic approach to designing and improving digital services - being able to lead and support others in the design of existing and new services and being able to communicate how user centred design helps to meet objectives Demonstrable experience in commercial management, including procurement, supply chain management, contract management, and performance management Strong understanding of agile delivery methodologies and experience managing multidisciplinary matrix teams, including members from suppliers Excellent partner management skills, with the ability to influence and collaborate across organisational and team boundaries Some of the Benefits our people love! 25 days annual leave (rising to 30 after 5 years), plus 8 public holidays and the King's birthday (unless you have a legacy arrangement as an existing Civil Servant). Additionally, we operate flexitime systems, allowing employees to take up to an additional 2 days off each month Flexible working patterns (part-time, job-share, condensed hours) Generous parental and adoption leave packages Access to a generous Defined Benefit pension scheme with employer contributions of 28.97% Access to a cycle-to-work salary sacrifice scheme and season ticket advances A range of active staff networks, based around interests (e.g. analysts, music society, sports and social club) and diversity For more information about the role and how to apply, please follow the apply link. If you need any reasonable adjustments to take part in the selection process, please tell us about this in your online application form, or speak to the recruitment team at .
Feb 03, 2026
Full time
Are you looking for an exciting opportunity to lead the projectdelivery.gov.uk service, manage supplier relationships, oversee backend content operations, and support teams across government to use the platform effectively? If so we would love to hear from you! About the Team We are the Government Project Delivery Function Team, a small group of multidisciplinary specialists dedicated to driving excellence in project delivery across government. Our work shapes strategy, sets standards, and champions best practice to ensure projects deliver real value for the public. We design and maintain award-winning resources, including projectdelivery.gov.uk and The Teal Book, supporting thousands of professionals nationwide. Joining us means being part of a collaborative, forward-thinking team that values innovation, continuous improvement, and impact. If you want to influence how government delivers its most critical projects, this is the place to do it. About the Job In this role, you will: Delivery Management Lead the delivery of the projectdelivery.gov.uk service, ensuring it meets user needs and strategic objectives. Manage multidisciplinary teams using agile methodologies to deliver high-quality digital services. Oversee procurement and contract management of suppliers, ensuring value for money and effective delivery. Monitor performance metrics and delivery outcomes, using data to inform decisions and drive improvements. Service Design and Ownership Champion user-centred design across the platform, ensuring services are accessible, inclusive, and meet the needs of diverse users Ensure the platform supports end-to-end service delivery, aligning with government standards and policies. Maintain a strategic view of the service, identifying opportunities for innovation and improvement through quantitative and qualitative methods Content and Platform Operations Oversee backend users who create and manage content on the platform, ensuring consistency, quality, and alignment with content design principles. Provide guidance and support to teams using the platform, helping them understand how to use it effectively to deliver their services. Ensure robust governance and operational processes are in place for content management and platform usage. Negotiate, influence, set and manage budgets across financial and contractual years Manage the operational security, reliability, data privacy and risk exposure of the service About You The successful candidate will: Strong understanding of digital platforms, content management systems, and operational governance Experience in service design, with a user-centred and strategic approach to designing and improving digital services - being able to lead and support others in the design of existing and new services and being able to communicate how user centred design helps to meet objectives Demonstrable experience in commercial management, including procurement, supply chain management, contract management, and performance management Strong understanding of agile delivery methodologies and experience managing multidisciplinary matrix teams, including members from suppliers Excellent partner management skills, with the ability to influence and collaborate across organisational and team boundaries Some of the Benefits our people love! 25 days annual leave (rising to 30 after 5 years), plus 8 public holidays and the King's birthday (unless you have a legacy arrangement as an existing Civil Servant). Additionally, we operate flexitime systems, allowing employees to take up to an additional 2 days off each month Flexible working patterns (part-time, job-share, condensed hours) Generous parental and adoption leave packages Access to a generous Defined Benefit pension scheme with employer contributions of 28.97% Access to a cycle-to-work salary sacrifice scheme and season ticket advances A range of active staff networks, based around interests (e.g. analysts, music society, sports and social club) and diversity For more information about the role and how to apply, please follow the apply link. If you need any reasonable adjustments to take part in the selection process, please tell us about this in your online application form, or speak to the recruitment team at .
Graphic Designer (Brand & Marketing) Belfast Based £35k - 40k MCS Group is delighted to be partnering with a software company based in Belfast who are seeking to recruit a Graphic Designer (Brand and Marketing) to join their growing team and create visually engaging designs across digital, print and motion platforms while supporting broader marketing initiatives. You will create high-quality visual and video content that aligns with and enhances the brand identity combining strong design fundamentals with creativity, technical skill, and excellent organisational abilities to successfully manage multiple projects. You will be responsible for producing engaging, visually striking content that connects with and appeals to the target audience. Core Responsibilities Create compelling visual content across digital, motion, and print channelsWork closely with cross-functional teams to deliver projects that align with requirements and brand guidelinesSupport marketing campaigns through consistent, high-quality design and creative concept developmentContribute to ideation sessions and visually develop concepts for new marketing initiativesDevelop and manage brand-aligned assets, ensuring consistency with established guidelinesDeliver print-ready and web-optimised designs, including social media assets, website visuals, brochures, posters, and landing pagesDesign internal branded collateral such as email signatures and business cardsReview, refine, and finalise design work to ensure accuracy, quality, and strong visual impact Essential Criteria A degree (or equivalent qualification) in Multimedia Design, Graphic Design, or a closely related disciplineA strong portfolio showcasing a diverse range of multimedia workHigh level of proficiency in industry-standard design tools and softwareExperience in video production, animation, and photography is highly desirableA solid grasp of UX principles, digital design best practices, and fundamental design conceptsKnowledge of animation techniques, audiovisual editing, and interactive multimedia developmentExcellent time management skills with the ability to juggle multiple projects simultaneouslyStrong communication skills and a proven ability to collaborate effectively within a team To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Molly Rea, Senior Specialist Consultant at MCS Group on . MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.
Feb 03, 2026
Full time
Graphic Designer (Brand & Marketing) Belfast Based £35k - 40k MCS Group is delighted to be partnering with a software company based in Belfast who are seeking to recruit a Graphic Designer (Brand and Marketing) to join their growing team and create visually engaging designs across digital, print and motion platforms while supporting broader marketing initiatives. You will create high-quality visual and video content that aligns with and enhances the brand identity combining strong design fundamentals with creativity, technical skill, and excellent organisational abilities to successfully manage multiple projects. You will be responsible for producing engaging, visually striking content that connects with and appeals to the target audience. Core Responsibilities Create compelling visual content across digital, motion, and print channelsWork closely with cross-functional teams to deliver projects that align with requirements and brand guidelinesSupport marketing campaigns through consistent, high-quality design and creative concept developmentContribute to ideation sessions and visually develop concepts for new marketing initiativesDevelop and manage brand-aligned assets, ensuring consistency with established guidelinesDeliver print-ready and web-optimised designs, including social media assets, website visuals, brochures, posters, and landing pagesDesign internal branded collateral such as email signatures and business cardsReview, refine, and finalise design work to ensure accuracy, quality, and strong visual impact Essential Criteria A degree (or equivalent qualification) in Multimedia Design, Graphic Design, or a closely related disciplineA strong portfolio showcasing a diverse range of multimedia workHigh level of proficiency in industry-standard design tools and softwareExperience in video production, animation, and photography is highly desirableA solid grasp of UX principles, digital design best practices, and fundamental design conceptsKnowledge of animation techniques, audiovisual editing, and interactive multimedia developmentExcellent time management skills with the ability to juggle multiple projects simultaneouslyStrong communication skills and a proven ability to collaborate effectively within a team To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Molly Rea, Senior Specialist Consultant at MCS Group on . MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.
Senior Graphic Designer Mission Aviation Fellowship (MAF) is seeking a talented Senior Graphic Designer to deliver a brilliant array of visual content that supports marketing and fundraising activity. This is an exceptional opportunity for a high-calibre graphic designer to take their career to the next level and use their extensive talents to build narrative and tell our amazing story click apply for full job details
Feb 03, 2026
Full time
Senior Graphic Designer Mission Aviation Fellowship (MAF) is seeking a talented Senior Graphic Designer to deliver a brilliant array of visual content that supports marketing and fundraising activity. This is an exceptional opportunity for a high-calibre graphic designer to take their career to the next level and use their extensive talents to build narrative and tell our amazing story click apply for full job details
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Feb 02, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Feb 02, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Feb 02, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Feb 02, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Feb 02, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Feb 02, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Feb 02, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Feb 02, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Feb 02, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Job Title: Temporary Entry / Mid-Level Graphic Designer Location: Tunbridge Wells, Kent (office-based) Contract: Temporary (initial 4-6 weeks, with potential to extend or become permanent) Hours: Full-time preferred (open to 3-4 days per week) Salary: £25,000 - £30,000 pro rata (dependent on experience) We are recruiting on behalf of our client for a talented and enthusiastic entry to Mid-level Graphic Designer to join their busy UK team on a temporary basis. This role will provide vital design support across a range of live projects, with an initial focus on completing key design initiatives already underway. This is a fantastic opportunity for a designer with previous commercial experience who is confident working from briefs and collaborating with multiple teams in a fast-paced environment. There is strong potential for this role to become permanent for the right person. Key Responsibilities Supporting the in-house Graphic Designer with ongoing design projects Creating and updating test kit instructions in multiple languages Developing assets for a new company website launch Producing marketing collateral for events and campaigns (using existing templates) Working on information design and content relating to complex or technical topics Liaising with marketing, operations and wider business teams to deliver design briefs efficiently Ensuring consistency of branding and clarity of communication across all materials Skills & Experience Required Previous commercial experience as an entry level or Mid-Weight Graphic Designer A strong portfolio demonstrating information design and structured layouts Ability to work confidently from a brief and manage tasks independently Excellent communication and organisational skills Experience designing for complex or data-driven content is highly desirable Comfortable working with teams outside of design/marketing (operations, HR, admin, etc.) Highly organised with strong attention to detail Able to travel to and work from the Tunbridge Wells office Person Profile The ideal candidate will be: Proactive and able to take ownership of tasks Confident asking questions and seeking clarification when needed Comfortable working in a busy and complex organisation Collaborative and able to work closely with a wider operations team Additional Information Start date: As soon as possible after the end of January Initial project expected to last approximately 4-6 weeks Opportunity to transition into a permanent role for the right candidate Portfolios are required for both entry level and Mid-Weight Designer applications If you are a motivated designer looking for an exciting temporary opportunity with the potential for longer-term progression, we would love to hear from you. To apply, please submit your CV and portfolio details. (url removed)
Feb 02, 2026
Seasonal
Job Title: Temporary Entry / Mid-Level Graphic Designer Location: Tunbridge Wells, Kent (office-based) Contract: Temporary (initial 4-6 weeks, with potential to extend or become permanent) Hours: Full-time preferred (open to 3-4 days per week) Salary: £25,000 - £30,000 pro rata (dependent on experience) We are recruiting on behalf of our client for a talented and enthusiastic entry to Mid-level Graphic Designer to join their busy UK team on a temporary basis. This role will provide vital design support across a range of live projects, with an initial focus on completing key design initiatives already underway. This is a fantastic opportunity for a designer with previous commercial experience who is confident working from briefs and collaborating with multiple teams in a fast-paced environment. There is strong potential for this role to become permanent for the right person. Key Responsibilities Supporting the in-house Graphic Designer with ongoing design projects Creating and updating test kit instructions in multiple languages Developing assets for a new company website launch Producing marketing collateral for events and campaigns (using existing templates) Working on information design and content relating to complex or technical topics Liaising with marketing, operations and wider business teams to deliver design briefs efficiently Ensuring consistency of branding and clarity of communication across all materials Skills & Experience Required Previous commercial experience as an entry level or Mid-Weight Graphic Designer A strong portfolio demonstrating information design and structured layouts Ability to work confidently from a brief and manage tasks independently Excellent communication and organisational skills Experience designing for complex or data-driven content is highly desirable Comfortable working with teams outside of design/marketing (operations, HR, admin, etc.) Highly organised with strong attention to detail Able to travel to and work from the Tunbridge Wells office Person Profile The ideal candidate will be: Proactive and able to take ownership of tasks Confident asking questions and seeking clarification when needed Comfortable working in a busy and complex organisation Collaborative and able to work closely with a wider operations team Additional Information Start date: As soon as possible after the end of January Initial project expected to last approximately 4-6 weeks Opportunity to transition into a permanent role for the right candidate Portfolios are required for both entry level and Mid-Weight Designer applications If you are a motivated designer looking for an exciting temporary opportunity with the potential for longer-term progression, we would love to hear from you. To apply, please submit your CV and portfolio details. (url removed)
Showroom Sales Consultant Premium Interiors Edinburgh 27,000- 35,000 + Bonus Are you a confident salesperson with charisma and a natural flair for high value sales? We are looking for a Showroom Sales Consultant to join a premium interiors showroom in Edinburgh. This hands-on, commercially driven role is perfect for someone hungry for sales, with a consultative approach, who thrives building relationships with high net worth clients, interior designers, and trade partners. You will guide clients through beautifully curated furniture, lighting, homeware, and design-led pieces, helping them make considered purchases while delivering an exceptional luxury customer experience. What's on offer Salary 27,000- 35,000 depending on experience Performance-related bonus Work with high value, design-led products Build long-term relationships with clients and interior designers Join a supportive team in a premium showroom environment Key responsibilities Deliver a polished, consultative sales experience from enquiry to post-sale follow-up Build and maintain strong relationships with high net worth clients, designers, and trade partners Confidently sell furniture, lighting, homeware, and premium interiors Prepare quotes, proposals, and product portfolios Proactively generate sales, nurture leads, and reactivate past clients Maintain accurate CRM records and client histories Support showroom presentation, visual merchandising, and stock management Assist with deliveries, installations, and client appointments Contribute to marketing or content by sharing product insights and client stories About you Proven experience in premium retail, luxury sales, or showroom sales Natural ability to build rapport and close high value sales Strong commercial instincts with a hunger to achieve sales targets Polished, consultative approach and exceptional customer service skills Highly organised with attention to detail Bonus points for experience in interiors, furniture, lighting, homeware, or design If you're a confident Showroom Sales Consultant who loves premium interiors, thrives on high value sales, and enjoys building long-term client relationships, we want to hear from you. Zachary Daniels is a Niche, National & International Recruitment Consultancy. BH35377
Feb 02, 2026
Full time
Showroom Sales Consultant Premium Interiors Edinburgh 27,000- 35,000 + Bonus Are you a confident salesperson with charisma and a natural flair for high value sales? We are looking for a Showroom Sales Consultant to join a premium interiors showroom in Edinburgh. This hands-on, commercially driven role is perfect for someone hungry for sales, with a consultative approach, who thrives building relationships with high net worth clients, interior designers, and trade partners. You will guide clients through beautifully curated furniture, lighting, homeware, and design-led pieces, helping them make considered purchases while delivering an exceptional luxury customer experience. What's on offer Salary 27,000- 35,000 depending on experience Performance-related bonus Work with high value, design-led products Build long-term relationships with clients and interior designers Join a supportive team in a premium showroom environment Key responsibilities Deliver a polished, consultative sales experience from enquiry to post-sale follow-up Build and maintain strong relationships with high net worth clients, designers, and trade partners Confidently sell furniture, lighting, homeware, and premium interiors Prepare quotes, proposals, and product portfolios Proactively generate sales, nurture leads, and reactivate past clients Maintain accurate CRM records and client histories Support showroom presentation, visual merchandising, and stock management Assist with deliveries, installations, and client appointments Contribute to marketing or content by sharing product insights and client stories About you Proven experience in premium retail, luxury sales, or showroom sales Natural ability to build rapport and close high value sales Strong commercial instincts with a hunger to achieve sales targets Polished, consultative approach and exceptional customer service skills Highly organised with attention to detail Bonus points for experience in interiors, furniture, lighting, homeware, or design If you're a confident Showroom Sales Consultant who loves premium interiors, thrives on high value sales, and enjoys building long-term client relationships, we want to hear from you. Zachary Daniels is a Niche, National & International Recruitment Consultancy. BH35377
Marketing Manager Hybrid - 2 days in HO and 3 days WFH My client is looking for an experienced B2B Marketing Manager to lead the marketing function of this successful business who provides first class Technology solutions to the Construction and Automotive industries. This position would suit a strategic yet hands-on creative professional who excels at crafting compelling narratives, delivering integrated campaigns, and driving measurable commercial impact in a specialist B2B technology environment. You will continue to shape and execute the marketing strategy, champion brand across all channels, generate high-quality leads for the sales pipeline, and ensure every touchpoints reflects the technical expertise and trusted partnerships. Key Responsibilities Marketing Strategy & Leadership Take complete ownership of the marketing function, from annual planning and budgeting through to execution and ROI measurement Develop and maintain marketing strategy and multi-channel roadmap that directly supports business growth objectives Spot opportunities to strengthen brand positioning and capitalise on emerging trends in digital engineering and manufacturing Brand Storytelling & Consistency Lead the creation and evolution of powerful, authentic brand narratives and core messaging Maintain strict consistency in tone of voice, visual identity, and storytelling across digital platforms, events, collateral, and client comms Lead Generation & Commercial Alignment Design and implement targeted lead-generation programmes spanning digital, content, and offline channels Partner closely with sales and senior leadership to build and nurture a robust pipeline, supporting conversion at every stage Creative Production & Design Produce high-quality marketing assets in-house or commission and direct external creative teams Demonstrate strong hands-on capability in graphic design tools (Adobe Creative Suite or equivalent), this is a distinct advantage Uphold exceptional visual standards across campaigns, social content, presentations, and proposals Event Management Plan and deliver impactful marketing events, both virtual and face-to-face, including industry conferences, webinars, client workshops, and exhibitions Manage end-to-end event delivery: promotion, logistics, attendee experience, and post-event evaluation Agency & Supplier Management Select, brief, and manage external agencies, designers, photographers, and other specialist suppliers Review and refine agency deliverables to guarantee alignment with brand guidelines and performance goals Social Media & Digital Channels Own and grow presence on key platforms, especially LinkedIn, with supporting activity on Instagram and Facebook Develop content calendars, execute campaigns, monitor engagement, and report on audience growth and brand metrics Essential Skills & Experience Substantial experience in a Marketing Manager (or equivalent senior marketing) role, ideally within B2B technology, engineering, or professional services Proven track record of owning and leading a full marketing function end-to-end Outstanding storytelling and persuasive communication skills Demonstrable success in multi-channel lead generation and campaign management with clear ROI focus Practical graphic design experience and confidence using Adobe Creative Suite (Photoshop, Illustrator, InDesign) or similar professional tools End-to-end event management experience (virtual and in-person) Strong history of briefing, managing, and optimising external agencies and creative partners Hands-on expertise managing LinkedIn and other social platforms to build professional audiences and engagement Personal Attributes Strategic mindset combined with a practical, delivery-focused approach Highly organised, with excellent project and time-management skills Creative, self-starting, and comfortable taking full accountability Confident operating independently while collaborating effectively across functions If you have the blend of strategic vision, creative flair, and commercial drive we'd love to hear from you. Please apply, get in touch INDCP
Feb 02, 2026
Full time
Marketing Manager Hybrid - 2 days in HO and 3 days WFH My client is looking for an experienced B2B Marketing Manager to lead the marketing function of this successful business who provides first class Technology solutions to the Construction and Automotive industries. This position would suit a strategic yet hands-on creative professional who excels at crafting compelling narratives, delivering integrated campaigns, and driving measurable commercial impact in a specialist B2B technology environment. You will continue to shape and execute the marketing strategy, champion brand across all channels, generate high-quality leads for the sales pipeline, and ensure every touchpoints reflects the technical expertise and trusted partnerships. Key Responsibilities Marketing Strategy & Leadership Take complete ownership of the marketing function, from annual planning and budgeting through to execution and ROI measurement Develop and maintain marketing strategy and multi-channel roadmap that directly supports business growth objectives Spot opportunities to strengthen brand positioning and capitalise on emerging trends in digital engineering and manufacturing Brand Storytelling & Consistency Lead the creation and evolution of powerful, authentic brand narratives and core messaging Maintain strict consistency in tone of voice, visual identity, and storytelling across digital platforms, events, collateral, and client comms Lead Generation & Commercial Alignment Design and implement targeted lead-generation programmes spanning digital, content, and offline channels Partner closely with sales and senior leadership to build and nurture a robust pipeline, supporting conversion at every stage Creative Production & Design Produce high-quality marketing assets in-house or commission and direct external creative teams Demonstrate strong hands-on capability in graphic design tools (Adobe Creative Suite or equivalent), this is a distinct advantage Uphold exceptional visual standards across campaigns, social content, presentations, and proposals Event Management Plan and deliver impactful marketing events, both virtual and face-to-face, including industry conferences, webinars, client workshops, and exhibitions Manage end-to-end event delivery: promotion, logistics, attendee experience, and post-event evaluation Agency & Supplier Management Select, brief, and manage external agencies, designers, photographers, and other specialist suppliers Review and refine agency deliverables to guarantee alignment with brand guidelines and performance goals Social Media & Digital Channels Own and grow presence on key platforms, especially LinkedIn, with supporting activity on Instagram and Facebook Develop content calendars, execute campaigns, monitor engagement, and report on audience growth and brand metrics Essential Skills & Experience Substantial experience in a Marketing Manager (or equivalent senior marketing) role, ideally within B2B technology, engineering, or professional services Proven track record of owning and leading a full marketing function end-to-end Outstanding storytelling and persuasive communication skills Demonstrable success in multi-channel lead generation and campaign management with clear ROI focus Practical graphic design experience and confidence using Adobe Creative Suite (Photoshop, Illustrator, InDesign) or similar professional tools End-to-end event management experience (virtual and in-person) Strong history of briefing, managing, and optimising external agencies and creative partners Hands-on expertise managing LinkedIn and other social platforms to build professional audiences and engagement Personal Attributes Strategic mindset combined with a practical, delivery-focused approach Highly organised, with excellent project and time-management skills Creative, self-starting, and comfortable taking full accountability Confident operating independently while collaborating effectively across functions If you have the blend of strategic vision, creative flair, and commercial drive we'd love to hear from you. Please apply, get in touch INDCP
Job Title: Systems Engineer Location: Worthing Employment Type : Permanent, Fully Remote working Salary: £55.000 - 60.000 Benefits: Competitive compensation 401k match Tuition reimbursement Immediate medical, dental and vision insurance Immediate paid time off Boot and safety glasses reimbursement Climate-controlled facilities Annual merit increases and performance bonuses Opportunities for growth Our client is a global leading designer and manufacturer, typical applications include Gas, Steam and Hydro Turbines, HVAC centrifugal gas compressors, Generators, Gearboxes, Pumps and Motors, Their products offer superior performance and availability along with environmental benefits. Position Summary Selected candidate will participate and execute 1) Design and analysis of our systems, 2) Create the technical content for sales proposals, 3) Support the commissioning of new and existing systems. The candidate will interact with customers, serving as a technical project lead, for the design of new systems and the sales of new systems. The candidate will interact with internal customers, supporting commissioning engineers in the tuning of new systems and the troubleshooting of existing systems. Primary duties include assisting in the completion of engineering design projects, production support, commissioning support and troubleshooting of systems, and continuous design improvements of products. Essential Job Functions Include Complete rotordynamic and control system analyses. Support mechanical and electromagnetic design process, including stress analysis, heat transfer analysis and electro-magnetic analysis. Use knowledge of Solidworks and SW Simulator to perform FEA analyses and support checking of drawings. Provide interface between rotordynamic and control system design and analyses and the implementation into actual controllers and tuning/commissioning activities. Provide effective technical interface with our external and internal customers. Provide interface to internal manufacturing department for satisfactory implementation of bearing system designs. Must be willing to travel occasionally in support of projects. (travel up to 10%), as required. Job Specifications Master of Science in Mechanical engineering, with specialty of rotordynamics, or related degree. The ideal candidate will have at least 1-3 years of engineering experience in the mechanical engineering disciplines. Experience with turbomachinery or rotating equipment would also be preferred. Candidate will have working knowledge of XCEL, Solidworks, and FEA software. The candidate should have an academic background in mechanical design, stress analysis, heat transfer analysis, dynamics, electromagnetics, electronics, instrumentation, signal processing, materials, and control systems. The candidate should have experience with reviewing detail mechanical drawings and specifying dimensioning and tolerancing of mechanical drawings. Candidate must be a self-starter, fast paced, but still highly detailed and accurate. They must show project management capabilities such as being goal oriented while being able to identify high priority, critical path tasks. Competencies Results Driven Self-Awareness and Personal Development Winning the Right Way Knowledge, Skills, and Abilities Ethics and Work Standards: Maintain the highest ethical and work standards, while promoting the same attributes in co-workers and others. Ensure that all business activities with both internal and external customers to be performed with a professional demeanor and that all participants be held accountable to this high standard. Communication: Expresses thoughts clearly, both orally and in writing, using good grammar. Presents concise, well organized reports in Microsoft Word, PowerPoint and Excel. Listens to understand input, feedback and concerns. Provides complete information in an open, honest and straightforward manner. Responds promptly and positively to questions and requests. Teamwork and Relationships: Works with other employees willingly and in a spirit of cooperation and teamwork. Supports cooperation. Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help grow Environmental Solutions Group business in the United States and abroad. Cooperates fully with others to achieve organizational goals. Is tactful, courteous, and considerate. Embraces a positive outlook. Is respected and trusted by others. Continual Improvement and Problem Resolution: Identifies and communicates suggestions for work improvements. Uses technical and analytical abilities to assure existing work practices are the most efficient and cost effective possible. Performs root-cause analysis and implements viable, permanent solutions to problems. Works with both internal and external customers to develop solutions which meet company-wide needs and objectives. Applies a sense of urgency to resolve problems or creates opportunities that will increase productivity and create value. Shares best practices with other employees across the business. Accountability: Accepts responsibility and accessibility for both the strategic planning and the successful implementation of all projects, programs, and duties as outlined in this job description. Advises supervisor of concerns, problems and progress of work in a timely manner. All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law. TPA are a specialist recruitment agency recruiting on behalf of our client. If you think you are a close fit for this position, please do apply and we will also register you for any upcoming positions that may be suitable.
Feb 02, 2026
Full time
Job Title: Systems Engineer Location: Worthing Employment Type : Permanent, Fully Remote working Salary: £55.000 - 60.000 Benefits: Competitive compensation 401k match Tuition reimbursement Immediate medical, dental and vision insurance Immediate paid time off Boot and safety glasses reimbursement Climate-controlled facilities Annual merit increases and performance bonuses Opportunities for growth Our client is a global leading designer and manufacturer, typical applications include Gas, Steam and Hydro Turbines, HVAC centrifugal gas compressors, Generators, Gearboxes, Pumps and Motors, Their products offer superior performance and availability along with environmental benefits. Position Summary Selected candidate will participate and execute 1) Design and analysis of our systems, 2) Create the technical content for sales proposals, 3) Support the commissioning of new and existing systems. The candidate will interact with customers, serving as a technical project lead, for the design of new systems and the sales of new systems. The candidate will interact with internal customers, supporting commissioning engineers in the tuning of new systems and the troubleshooting of existing systems. Primary duties include assisting in the completion of engineering design projects, production support, commissioning support and troubleshooting of systems, and continuous design improvements of products. Essential Job Functions Include Complete rotordynamic and control system analyses. Support mechanical and electromagnetic design process, including stress analysis, heat transfer analysis and electro-magnetic analysis. Use knowledge of Solidworks and SW Simulator to perform FEA analyses and support checking of drawings. Provide interface between rotordynamic and control system design and analyses and the implementation into actual controllers and tuning/commissioning activities. Provide effective technical interface with our external and internal customers. Provide interface to internal manufacturing department for satisfactory implementation of bearing system designs. Must be willing to travel occasionally in support of projects. (travel up to 10%), as required. Job Specifications Master of Science in Mechanical engineering, with specialty of rotordynamics, or related degree. The ideal candidate will have at least 1-3 years of engineering experience in the mechanical engineering disciplines. Experience with turbomachinery or rotating equipment would also be preferred. Candidate will have working knowledge of XCEL, Solidworks, and FEA software. The candidate should have an academic background in mechanical design, stress analysis, heat transfer analysis, dynamics, electromagnetics, electronics, instrumentation, signal processing, materials, and control systems. The candidate should have experience with reviewing detail mechanical drawings and specifying dimensioning and tolerancing of mechanical drawings. Candidate must be a self-starter, fast paced, but still highly detailed and accurate. They must show project management capabilities such as being goal oriented while being able to identify high priority, critical path tasks. Competencies Results Driven Self-Awareness and Personal Development Winning the Right Way Knowledge, Skills, and Abilities Ethics and Work Standards: Maintain the highest ethical and work standards, while promoting the same attributes in co-workers and others. Ensure that all business activities with both internal and external customers to be performed with a professional demeanor and that all participants be held accountable to this high standard. Communication: Expresses thoughts clearly, both orally and in writing, using good grammar. Presents concise, well organized reports in Microsoft Word, PowerPoint and Excel. Listens to understand input, feedback and concerns. Provides complete information in an open, honest and straightforward manner. Responds promptly and positively to questions and requests. Teamwork and Relationships: Works with other employees willingly and in a spirit of cooperation and teamwork. Supports cooperation. Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help grow Environmental Solutions Group business in the United States and abroad. Cooperates fully with others to achieve organizational goals. Is tactful, courteous, and considerate. Embraces a positive outlook. Is respected and trusted by others. Continual Improvement and Problem Resolution: Identifies and communicates suggestions for work improvements. Uses technical and analytical abilities to assure existing work practices are the most efficient and cost effective possible. Performs root-cause analysis and implements viable, permanent solutions to problems. Works with both internal and external customers to develop solutions which meet company-wide needs and objectives. Applies a sense of urgency to resolve problems or creates opportunities that will increase productivity and create value. Shares best practices with other employees across the business. Accountability: Accepts responsibility and accessibility for both the strategic planning and the successful implementation of all projects, programs, and duties as outlined in this job description. Advises supervisor of concerns, problems and progress of work in a timely manner. All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law. TPA are a specialist recruitment agency recruiting on behalf of our client. If you think you are a close fit for this position, please do apply and we will also register you for any upcoming positions that may be suitable.
Location: New Media Headquarters, Derry Street, HSK, London, W8 5HY About DMG New Media DMG New Media is building the next generation of social-first brands - spanning news, entertainment, money, sport, and culture - powered by a 60-strong team of talent, editors, designers, and creatives. With over 150 million social followers, we're redefining how the Daily Mail connects with Gen Z and Millennial audiences through original, platform-native storytelling. We're now seeking a strategic, experienced, and hands on Head of Operations to oversee the daily running of the division and enable its next phase of growth. This is a critical senior leadership role - responsible for turning creative ambition into scalable systems, efficient delivery, and operational excellence. Main Responsibilities Delivery & Execution Operation Management: Oversee operational execution of major editorial seriesança, branded campaigns, and social formats - delivered on time, on budget, and on brand. Cross Functional Coordination: Act as the senior connector across Editorial, Production, and Commercial teams - aligning priorities, streamlining workflows, and ensuring accountability. Process Architecture: Design and implement standardised workflows covering the full content lifecycle - from ideation to publication - integrating editorial, production, and commercial functions. Change Management: Lead the adoption of new tools, models, and workflows to drive operational efficiency while maintaining creative freedom. Planning, Budgeting & Resourcing Budget Ownership: Build and manage annual and campaign level budgets, ensuring spend is aligned to growth priorities and commercial returns. Campaign Costing: Oversee production costing for branded partnerships, ensuring profitability and clear visibility of margins. Hiring & Workforce Planning: Own the hiring pipeline across operations, production, and freelance networks - ensuring the right skills and capacity are in place to meet demand. говоря. Day-to-Day Management: Oversee the daily operational rhythm of the division - from scheduling and approvals to production tracking and output management. Resource Allocation: Optimise deployment of internal and external talent to balance creativity, speed, and efficiency. Performance, Governance & Risk KPI Framework: Establish and monitor operational metrics to measure efficiency, productivity, and team performance. Governance & Compliance: Build frameworks to ensure full compliance with data, platform, and brand safety regulations. Vendor & Partner Oversight: Manage relationships with key production partners, reckless freeon, and technology providers - negotiating contracts, ensuring quality, and maintaining delivery standards. Leadership & Team Culture People Development: Build, mentor, and manage a high-performing operations function that empowers creative teams and supports strategic growth. Cross Department Collaboration: Partner closely with senior creative, editorial, and commercial leadership to ensure all teams operate inја sync with shared KPIs and business goals. Strategic Projects: Support the Head of New Media on divisional priorities and complex initiatives, ensuring day to day operations align with long term vision. Person Specification Proven operations leadership in complex, fast growth organisations (e.g. consulting, tech, marketplaces, agencies, or media), with experience building scalable delivery models. Strong financial capability, including budgeting, resource planning, and driving efficiency against growth objectives. Expert in designing and running operating systems,indəut with a track record of implementing processes, tools, and KPI that improve execution and accountability. Exceptional cross functional leader, able to align diverse teams around shared priorities, move fast in ambiguous environments, and unblock delivery at pace. Package Description Our benefits package increases played longer you've been with us. Here's what to expect: 25 days' holiday (increasing by 1 per year up to a total of 30) Pension plan and life cover Discounts on online shopping, dining cards and vouchers, and access to our Employee Assistance Programme destroyed> Onsite gym, subsidised canteen and onsite nurse and GP clinics Plus much more Our Commitment We are committed to increasing diversity and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status, or disability. We are Disability Confident Committed. Please let us know if you require any recruitment documentation in other formats or if you require reasonable adjustments to be made during the recruitment process. Please be assured that any such information will be held separately to your recruitment application and will not be considered as part of the selection process.
Feb 02, 2026
Full time
Location: New Media Headquarters, Derry Street, HSK, London, W8 5HY About DMG New Media DMG New Media is building the next generation of social-first brands - spanning news, entertainment, money, sport, and culture - powered by a 60-strong team of talent, editors, designers, and creatives. With over 150 million social followers, we're redefining how the Daily Mail connects with Gen Z and Millennial audiences through original, platform-native storytelling. We're now seeking a strategic, experienced, and hands on Head of Operations to oversee the daily running of the division and enable its next phase of growth. This is a critical senior leadership role - responsible for turning creative ambition into scalable systems, efficient delivery, and operational excellence. Main Responsibilities Delivery & Execution Operation Management: Oversee operational execution of major editorial seriesança, branded campaigns, and social formats - delivered on time, on budget, and on brand. Cross Functional Coordination: Act as the senior connector across Editorial, Production, and Commercial teams - aligning priorities, streamlining workflows, and ensuring accountability. Process Architecture: Design and implement standardised workflows covering the full content lifecycle - from ideation to publication - integrating editorial, production, and commercial functions. Change Management: Lead the adoption of new tools, models, and workflows to drive operational efficiency while maintaining creative freedom. Planning, Budgeting & Resourcing Budget Ownership: Build and manage annual and campaign level budgets, ensuring spend is aligned to growth priorities and commercial returns. Campaign Costing: Oversee production costing for branded partnerships, ensuring profitability and clear visibility of margins. Hiring & Workforce Planning: Own the hiring pipeline across operations, production, and freelance networks - ensuring the right skills and capacity are in place to meet demand. говоря. Day-to-Day Management: Oversee the daily operational rhythm of the division - from scheduling and approvals to production tracking and output management. Resource Allocation: Optimise deployment of internal and external talent to balance creativity, speed, and efficiency. Performance, Governance & Risk KPI Framework: Establish and monitor operational metrics to measure efficiency, productivity, and team performance. Governance & Compliance: Build frameworks to ensure full compliance with data, platform, and brand safety regulations. Vendor & Partner Oversight: Manage relationships with key production partners, reckless freeon, and technology providers - negotiating contracts, ensuring quality, and maintaining delivery standards. Leadership & Team Culture People Development: Build, mentor, and manage a high-performing operations function that empowers creative teams and supports strategic growth. Cross Department Collaboration: Partner closely with senior creative, editorial, and commercial leadership to ensure all teams operate inја sync with shared KPIs and business goals. Strategic Projects: Support the Head of New Media on divisional priorities and complex initiatives, ensuring day to day operations align with long term vision. Person Specification Proven operations leadership in complex, fast growth organisations (e.g. consulting, tech, marketplaces, agencies, or media), with experience building scalable delivery models. Strong financial capability, including budgeting, resource planning, and driving efficiency against growth objectives. Expert in designing and running operating systems,indəut with a track record of implementing processes, tools, and KPI that improve execution and accountability. Exceptional cross functional leader, able to align diverse teams around shared priorities, move fast in ambiguous environments, and unblock delivery at pace. Package Description Our benefits package increases played longer you've been with us. Here's what to expect: 25 days' holiday (increasing by 1 per year up to a total of 30) Pension plan and life cover Discounts on online shopping, dining cards and vouchers, and access to our Employee Assistance Programme destroyed> Onsite gym, subsidised canteen and onsite nurse and GP clinics Plus much more Our Commitment We are committed to increasing diversity and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status, or disability. We are Disability Confident Committed. Please let us know if you require any recruitment documentation in other formats or if you require reasonable adjustments to be made during the recruitment process. Please be assured that any such information will be held separately to your recruitment application and will not be considered as part of the selection process.
