Job Description
Resident Service Associate Build to Rent (North London)
An exciting opportunity to join a brand-new Build to Rent development launching in North London in Spring 2026. This is a fast-paced, front-of-house role combining leasing, sales, and hospitality-led customer service. You will be the first point of contact for prospects and residents, playing a key role in driving leasing performance while delivering a five-star resident experience.
Key Responsibilities
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Actively drive leasing performance by managing enquiries, nurturing leads, conducting apartment viewings, and converting prospects into signed leases
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Respond promptly to all leads via the property management system and manage the full customer journey from enquiry to move-in
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Meet and exceed leasing targets with a confident, sales-driven approach
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Be the welcoming face of the building, managing the concierge desk and handling walk-in enquiries
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Ensure show apartments and communal areas are immaculately presented at all times
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Coordinate move-ins and move-outs, including preparing welcome packs and completing check-in/check-out processes
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Support unit turns in line with agreed service level agreements
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Organise and deliver resident engagement and community events to support retention
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Maintain regular communication with residents and proactively gather feedback
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Oversee deliveries and ensure the concierge and front-of-house areas are well managed
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Work closely with the onsite team and General Manager to meet KPIs across leasing, operations, and health & safety
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Monitor local market and competitor activity and feedback insights to the wider leasing and marketing teams
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Ensure all security, health & safety, and emergency procedures are followed at all times
About You
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Sales-driven with experience in leasing, property, hospitality, or customer-facing sales roles
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Confident conducting viewings and engaging with prospective customers
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Passionate about delivering a premium, service-led resident experience
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Highly organised, proactive, and comfortable working in a fast-paced environment
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A strong communicator who builds rapport easily and works well as part of a team
