Maintenance & Aftercare Manager - High-End Residential

Maintenance & Aftercare Manager - High-End Residential

Overview

We are working with a well-established UK residential developer delivering an exceptionally large and technically complex private residential property in West Sussex.

While this is a single private residence, the scale and complexity of the building and its systems are comparable to that of a small luxury hotel, with extensive M&E infrastructure and specialist installations.

They are now seeking a Maintenance & Aftercare Manager to join pre-handover, becoming involved during commissioning and then taking ownership of maintenance, aftercare, and client liaison post-completion.

This is a senior, trusted role suited to a strong character with excellent technical judgement, capable of managing demanding private clients and coordinating specialist contractors effectively.

The Role

The Maintenance & Aftercare Manager will act as the primary point of contact for all post-handover maintenance and aftercare matters, ensuring issues are assessed, prioritised, and resolved efficiently while maintaining a high standard of client care.

Key responsibilities include:

• Acting as first response for all maintenance and aftercare issues
• Assessing and diagnosing issues before escalation
• Managing and coordinating M&E contractors and specialist service providers
• Supporting commissioning, testing, and early-life defect resolution
• Liaising directly with private clients who expect a prompt, professional response
• Managing service contracts, warranties, and O&M documentation
• Maintaining detailed records of issues, actions, and outcomes
• Supporting maintenance across other high-end residential projects as required

The property includes a wide range of complex systems and facilities, including:

• Large central plant room (significant in scale and complexity)
• Advanced M&E systems
• Spa, sauna, steam room, ice room
• Swimming pool and pool house
• Cinema, golf simulator, gym, wine room
• Multiple ancillary buildings
• Extensive landscaping and external works

This role is not reactive maintenance. It requires strong technical understanding, sound judgement, and the confidence to manage issues proactively.

The successful candidate will be:

• A confident, composed individual able to manage demanding private clients

• Technically strong with a clear understanding of construction and M&E systems
• Comfortable being on hand when required, particularly in early post-handover stages
• Organised, calm under pressure, and solutions-focused
• Professional, discreet, and articulate

Experience Required

• Experience at Maintenance Manager / Aftercare Manager / Building Services Manager level
• Background in complex high-end residential or similarly serviced buildings
• Proven experience managing M&E contractors and service packages
• Ability to interpret drawings, specifications, and O&M manuals
• Full UK driving licence

The Offer

• Highly competitive salary and package
• Full-time, permanent position
• Opportunity to shape and develop the aftercare function
• Involvement in a flagship, technically challenging residential project