Service Manager

Vibrant Recruits is currently working with a leading UK refrigeration and HVAC specialist to find a Service Centre Manager for their Leeds operation. This is a fantastic opportunity to take the reins of their largest service centre, managing the P&L and a team of engineers, with real scope to influence growth and operational performance.

What you ll be doing as Service Manager:

As the Service Centre Manager, you will report to the Regional Manager and be responsible for the day-to-day and strategic management of the Leeds branch. This role is primarily office- and site-based, with regular interaction with engineers, supervisors, and customers.

Key responsibilities include:

• Full branch management and ownership of the annual P&L
• Leading and developing a team including engineers and a Service Supervisor
• Supporting the Service Supervisor with daily operations and team development
• Maintaining strong relationships with existing customers while supporting business growth
• Collaborating with sales to develop and expand the service offering
• Managing budgets, costs, performance reviews, and development plans
• Overseeing operational delivery, safety, and customer satisfaction
• Working with HR and recruitment teams to manage staffing and succession planning

What we re looking for in a Service Manager:

We re seeking a business-focused operational manager with strong leadership and commercial skills.

Essential experience:

• Proven service centre, branch, or operational management experience
• Commercial acumen with P&L responsibility
• Track record of managing and developing teams
• Strong communication skills with customers and internal stakeholders
• Ability to balance operational delivery with strategic growth

Desirable:

• Technical or ammonia refrigeration experience
• Industrial engineering background

The role is primarily managerial, so technical experience is an advantage but not essential. The focus is on leadership, operational management, and business growth.

What s on offer for the Service Manager:

• Salary £60,000 £70,000
• Company bonus
• Company car or car allowance
• 25 days holiday
• Private health insurance
• Salary sacrifice pension
• Long-term career progression within a business that promotes from within

• Investment in training and development
• Opportunity to lead the largest service centre in the organisation

• Stable, experienced workforce with strong retention

If you re an experienced service or operations manager looking to take ownership of a high-performing branch and drive growth, Vibrant Recruits would love to hear from you.