Director of Consumer Engagement

Director of Consumer Engagement

Consumer Council for Northern Ireland

Salary: £61,673 - £64,469

Location: Belfast

Closing date for applications: Friday 6 February 2026 at 5pm

The role

The Consumer Council is recruiting for a Director of Consumer Engagement, reporting to the Chief Executive, as a member of our Senior Leadership Team.

If you share our passion for championing consumers, this is an exciting opportunity to lead our frontline services, providing direct support and access to consumers and communities, underpinned by a consumer monitoring and research programme.

You will support the delivery of our Corporate Plan and rolling annual work programmes, collaborating with colleagues and stakeholders across government, industry, academia and civil society to empower consumers, and grow their confidence and resilience.

Eligibility criteria

You will need a proven track record of:

• Working with consumer and/or citizen-centric issues.
• Managing a high-volume, customer-facing service across multiple communication channels.
• Developing and implementing strategy, policy and/or business plans.
• Embodying values-based leadership and communication to achieve strategic priorities.
• Collaborating to build effective stakeholder networks and trusted relationships.
• Managing budgets and delivering value for money solutions.

Salary and Benefits:

Salary: £61,673 - £64,469

At the Consumer Council, you will receive an excellent pension scheme with 34% employer contribution, 25 days annual leave and 12 statutory holidays and excellent opportunities for professional development.

The Consumer Council currently operates a hybrid working model.

For further information on this role please click on the APPLY BUTTON.