Learning & Development, Global Business Partner - Fixed Term Contract

Cardiff, London or Remote (UK)

Due to the forecasted popularity of this role, we will close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don't miss out.

At Monzo, we believe the best way to learn is by doing, in an environment that's as close to the actual job as possible. We champion varied and dynamic learning experiences, from independent discovery through our Learning Management System where COps explore our app, products, and tools, to engaging, supportive workshops and live delivery sessions that embed foundational knowledge.

Your role is to act as the crucial link between our central L&D function and our global training sites. You'll champion consistency in our learning strategy worldwide, while deeply understanding and supporting the unique nuances and cultural contexts of each global location. Your expertise will ensure our training is not just effective, but universally relevant and consistently high quality.

When you're not forging strong international partnerships, you'll be driving the adoption of best practices, proactively identifying learning needs specific to global sites, and ensuring our global training environment operates safely and effectively.

• Working with the Design Lead to ensure all learning materials are effectively created and adapted for our global partners, accounting for local needs and contexts.
• Ensuring global sites operate a well-managed L&D risk environment, meticulously maintaining completion records, upholding robust version control, overseeing accreditation processes, and ensuring strong standards are consistently met.
• Working with the Delivery Lead to ensure annual accreditations are maintained across all global sites, ensuring ongoing compliance and quality.
• Understanding new products and changes landing in global sites, proactively ensuring that appropriate training solutions and effective embedding strategies are considered and implemented.
• Maintaining strong working relationships with global training leadership, fostering collaboration and ensuring consistency in learning strategy and execution across all sites.
• Proactively partner with Global L&D and Operations to ensure learning interventions directly support key business performance metrics and operational goals.
• Championing the continuous development of local training teams, supporting upskilling programs, train-the-trainer initiatives, and knowledge sharing across sites.
• Harness learning and performance data to drive insights, continuously improving learning effectiveness and evidencing impact on operational performance
• Playing a key role in evolving our global learning ecosystem, exploring innovative ways to embed learning into the flow of work and empowering self-directed development.
• You have exceptional partnership and stakeholder management skills, with a proven ability to build trust and influence across diverse global teams.
• You possess a strategic mindset, capable of driving global consistency while navigating and appreciating local nuances and cultural contexts.
• You have a strong understanding of risk management within an L&D environment, with an eye for detail in maintaining standards and records.
• You are proactive and adaptable communicator, able to understand and articulate complex training needs and solutions for a global audience.
• You care deeply about fostering a cohesive and high-performing global learning ecosystem, ensuring every COps, everywhere, receives world-class training.

Not ticking every box? That's totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we're dedicated to creating a diverse and welcoming team. If you're passionate about this role and keen to learn and grow with us, we encourage you to apply- even if you don't have everything that's listed just yet. Drop us your application, we'd love to hear from you!

What's in it for you

We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.

£1,000 learning budget each year to use on books, training courses and conferences.

We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

The application journey has 3 key steps

• Role specific interview
• Values based interview

This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible!

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

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