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claims customer advisor
Advancing People
Customer Service Advisor - Norwegian Speaking
Advancing People
Advancing People Multilingual - Recruitment Specialists are now recruiting for a Norwegian Speaking Customer Service Advisor / Claims Advisor on a fully remote basis to a Tech Scale up. As an Norwegian Speaking Account Coordinator / Claims Advisor it will be your responsibility to work with customers, primarily those based in the Norwegian speaking region and covering the Italian and Spanish speaking markets, providing excellent customer service via phone and email ensuring enquiries are dealt with in a prompt and professional manner. Roles & Responsibilities: Deliver high quality customer service Assist with Customer's enquiries Process Claims via the telephone, fax, e-mail or internet Be proactive in the area of Customer retention Person Specification: Fluent in Norwegian Strong customer focus and professional approach Excellent communication skills, both oral and written Ability to work effectively as part of a team Good computer skills Positive "can do" attitude This is a full time Permanent position offering an annual salary of up to 30,000 + attractive company benefits. The role offers flexibility to work from home / Remote working 5 days a week (100% of the time) Advancing People Multilingual - Recruitment Specialists Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
Jan 30, 2026
Full time
Advancing People Multilingual - Recruitment Specialists are now recruiting for a Norwegian Speaking Customer Service Advisor / Claims Advisor on a fully remote basis to a Tech Scale up. As an Norwegian Speaking Account Coordinator / Claims Advisor it will be your responsibility to work with customers, primarily those based in the Norwegian speaking region and covering the Italian and Spanish speaking markets, providing excellent customer service via phone and email ensuring enquiries are dealt with in a prompt and professional manner. Roles & Responsibilities: Deliver high quality customer service Assist with Customer's enquiries Process Claims via the telephone, fax, e-mail or internet Be proactive in the area of Customer retention Person Specification: Fluent in Norwegian Strong customer focus and professional approach Excellent communication skills, both oral and written Ability to work effectively as part of a team Good computer skills Positive "can do" attitude This is a full time Permanent position offering an annual salary of up to 30,000 + attractive company benefits. The role offers flexibility to work from home / Remote working 5 days a week (100% of the time) Advancing People Multilingual - Recruitment Specialists Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
Tulip Recruitment
Legal Counsel
Tulip Recruitment Basingstoke, Hampshire
Are you a skilled Legal Counsel looking to join an in-house Legal Team in Basingstoke ? Do you hold a current Practising Certificate? If so, this hybrid working role with 2 days per week in the office could be perfect for you. The Role The role will provide high quality and result oriented legal advice to individuals and departments within the Company and to ensure that the legal team provides excellent customer-focused legal services to all its customers and clients. Manage and supervise the work of a legal focus area team as part of the legal team, ensuring compliance with all laws and procedures. Responsible for own caseload of legal cases, assisting with team and organisational projects and initiatives This key role helps us deliver quality homes for our customers while managing legal risk and ensuring effective resolution of disrepair claims. You'll lead a team working closely with colleagues across the organisation from Property Services to the Resolutions team to provide timely legal advice, handle pre-action and court disrepair claims, and help develop our approach to claims handling and risk management. Key Responsibilities Case Management Handle housing disrepair matters, including pre-action protocol claims, court cases, counterclaims, and settlement talks. Draft and review legal documents, witness statements, disclosure documents, expert instructions, and settlement agreements. Represent the organisation in County Court when needed, including at directions hearings, mediations, and settlement discussions. Work with external solicitors, counsel, and insurers when required. Leadership & Internal Cooperation Lead a small team of advisors handling housing disrepair cases. Work with Property Services teams to ensure timely instructions, accurate reports, and effective case resolutions. Help develop and improve internal policies, procedures and training. About You You're a qualified Solicitor with a current practising certificate Experience in Housing Law, Civil Litigation, or Disrepair work, with strong knowledge of Landlord and Tenant Law Excellent drafting, communication, and negotiation skills Ability to balance legal risks with practical solutions Strong organisational and case management skills Experience supervising others and/or leading a small team Proven ability to manage a varied caseload independently Excellent communication, organisation and planning skills
Jan 30, 2026
Full time
Are you a skilled Legal Counsel looking to join an in-house Legal Team in Basingstoke ? Do you hold a current Practising Certificate? If so, this hybrid working role with 2 days per week in the office could be perfect for you. The Role The role will provide high quality and result oriented legal advice to individuals and departments within the Company and to ensure that the legal team provides excellent customer-focused legal services to all its customers and clients. Manage and supervise the work of a legal focus area team as part of the legal team, ensuring compliance with all laws and procedures. Responsible for own caseload of legal cases, assisting with team and organisational projects and initiatives This key role helps us deliver quality homes for our customers while managing legal risk and ensuring effective resolution of disrepair claims. You'll lead a team working closely with colleagues across the organisation from Property Services to the Resolutions team to provide timely legal advice, handle pre-action and court disrepair claims, and help develop our approach to claims handling and risk management. Key Responsibilities Case Management Handle housing disrepair matters, including pre-action protocol claims, court cases, counterclaims, and settlement talks. Draft and review legal documents, witness statements, disclosure documents, expert instructions, and settlement agreements. Represent the organisation in County Court when needed, including at directions hearings, mediations, and settlement discussions. Work with external solicitors, counsel, and insurers when required. Leadership & Internal Cooperation Lead a small team of advisors handling housing disrepair cases. Work with Property Services teams to ensure timely instructions, accurate reports, and effective case resolutions. Help develop and improve internal policies, procedures and training. About You You're a qualified Solicitor with a current practising certificate Experience in Housing Law, Civil Litigation, or Disrepair work, with strong knowledge of Landlord and Tenant Law Excellent drafting, communication, and negotiation skills Ability to balance legal risks with practical solutions Strong organisational and case management skills Experience supervising others and/or leading a small team Proven ability to manage a varied caseload independently Excellent communication, organisation and planning skills
Dynamite Recruitment
Claims Advisor
Dynamite Recruitment Cosham, Hampshire
Claims Advisor Location: Cosham, Portsmouth (Hybrid working after probation) Salary: £26,200 starting salary - rising to £30,300-£33,000 within 12-24 months Hours: Full-time Permanent Start Date: March 2026 Dynamite Recruitment is proud to be recruiting on behalf of a large, well-established organisation based in Portsmouth, who are continuing to expand their Claims and Customer Service team. This is an excellent opportunity for candidates with experience in customer service, call centres, retail, hospitality, or contact centres who are looking for a stable, long-term role with clear progression and structured development. The Role As a Claims Advisor, you will play a vital role in supporting customers through the travel insurance claims process, delivering a calm, professional, and empathetic service. Key responsibilities include: Handling a high volume of inbound calls and written correspondence relating to travel insurance claims Assessing and evaluating claims, verifying policy coverage and documentation Clearly explaining claim outcomes and next steps to customers Providing clear verbal and written guidance to ensure a first-class claims experience Maintaining accurate records across internal systems Resolving claims efficiently while meeting service standards Working Hours Monday to Friday between 8:00am - 6:15pm (rota basis) 1 in 6 Saturdays between 8:00am - 4:30pm Hybrid working available after successful completion of training and probation Skills & Experience Required Previous experience in a customer-facing role (retail, hospitality, call centre, contact centre, or similar) Strong verbal and written communication skills Ability to work under pressure and manage multiple tasks High attention to detail and accuracy Confident using computer systems Good numeracy skills Ability to remain calm and professional in a high-volume environment A customer-focused, empathetic approach Salary & Benefits £26,200 starting salary Structured salary increases up to £30,300-£33,000 within 12-24 months Free on-site parking Hybrid working after probation Free Health Cash Plan (including dental, prescriptions, and more) Free annual travel insurance (subject to criteria) Discounts on insurance products On-site gym and social facilities Comprehensive training and long-term career progression Plus many more benefits
Jan 28, 2026
Full time
Claims Advisor Location: Cosham, Portsmouth (Hybrid working after probation) Salary: £26,200 starting salary - rising to £30,300-£33,000 within 12-24 months Hours: Full-time Permanent Start Date: March 2026 Dynamite Recruitment is proud to be recruiting on behalf of a large, well-established organisation based in Portsmouth, who are continuing to expand their Claims and Customer Service team. This is an excellent opportunity for candidates with experience in customer service, call centres, retail, hospitality, or contact centres who are looking for a stable, long-term role with clear progression and structured development. The Role As a Claims Advisor, you will play a vital role in supporting customers through the travel insurance claims process, delivering a calm, professional, and empathetic service. Key responsibilities include: Handling a high volume of inbound calls and written correspondence relating to travel insurance claims Assessing and evaluating claims, verifying policy coverage and documentation Clearly explaining claim outcomes and next steps to customers Providing clear verbal and written guidance to ensure a first-class claims experience Maintaining accurate records across internal systems Resolving claims efficiently while meeting service standards Working Hours Monday to Friday between 8:00am - 6:15pm (rota basis) 1 in 6 Saturdays between 8:00am - 4:30pm Hybrid working available after successful completion of training and probation Skills & Experience Required Previous experience in a customer-facing role (retail, hospitality, call centre, contact centre, or similar) Strong verbal and written communication skills Ability to work under pressure and manage multiple tasks High attention to detail and accuracy Confident using computer systems Good numeracy skills Ability to remain calm and professional in a high-volume environment A customer-focused, empathetic approach Salary & Benefits £26,200 starting salary Structured salary increases up to £30,300-£33,000 within 12-24 months Free on-site parking Hybrid working after probation Free Health Cash Plan (including dental, prescriptions, and more) Free annual travel insurance (subject to criteria) Discounts on insurance products On-site gym and social facilities Comprehensive training and long-term career progression Plus many more benefits
Adecco
Customer Service Advisor - Automotive
Adecco
Are you passionate about delivering exceptional customer service and have an interest in the automotive sector? We're looking for a Customer Service Advisor to join our team in Birchwood. Location: Birchwood, Warrington Salary: 26,000 per annum Hours: 9:00am - 5:00pm Hybrid working available after probation What you'll do: Manage technical claims for mechanical breakdown contracts. Assess and authorise claims in line with policy terms. Communicate with customers, repairers, and partners to ensure smooth resolution. Maintain accurate records and ensure administrative completeness. Build strong relationships with workshops and repair centres. Contribute to process improvements and support team culture. What we're looking for: Technical knowledge of motor vehicles Proficiency in Microsoft Office and PC usage. Excellent communication and problem-solving skills. Ability to work collaboratively and uphold company values. Why join us? Competitive salary and hybrid working after probation. Supportive team environment with opportunities for growth. Make a real impact in delivering outstanding customer experiences. Apply today and become part of a team that values integrity, collaboration, and continuous improvement! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jan 23, 2026
Full time
Are you passionate about delivering exceptional customer service and have an interest in the automotive sector? We're looking for a Customer Service Advisor to join our team in Birchwood. Location: Birchwood, Warrington Salary: 26,000 per annum Hours: 9:00am - 5:00pm Hybrid working available after probation What you'll do: Manage technical claims for mechanical breakdown contracts. Assess and authorise claims in line with policy terms. Communicate with customers, repairers, and partners to ensure smooth resolution. Maintain accurate records and ensure administrative completeness. Build strong relationships with workshops and repair centres. Contribute to process improvements and support team culture. What we're looking for: Technical knowledge of motor vehicles Proficiency in Microsoft Office and PC usage. Excellent communication and problem-solving skills. Ability to work collaboratively and uphold company values. Why join us? Competitive salary and hybrid working after probation. Supportive team environment with opportunities for growth. Make a real impact in delivering outstanding customer experiences. Apply today and become part of a team that values integrity, collaboration, and continuous improvement! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Customer Service Advisor
KT & Coe Recruit Ltd Diss, Norfolk
KT & Coe are currently seeking a Customer Service Advisor to join a well-established and supportive team based in Diss. This is a fantastic role for someone who thrives in a fast-paced environment, enjoys helping customers through the claims process, and takes pride in delivering excellent service. Job Description The team are typically the first point of contact for our clients, who may include referrers from insurance brokers, insurance companies, accident management companies, solicitors, and occasionally private individuals. The team is responsible for accepting new claims in the event of non-fault or partially disputed road traffic accidents. Duties Managing all aspects of new claims, from inception to hire provision, including initial correspondence with interested parties Promoting company services to clients and associated parties Communicating with clients, responsible parties, insurers, solicitors, and other relevant contacts Using the case management system to follow up on outstanding matters such as witness reports and third-party details Arranging delivery of credit hire vehicles from our extensive fleet, ensuring the client receives a suitable vehicle delivered safely and conveniently Providing flexibility and support to other teams as required to meet business needs Providing general administrative support to the management team Building effective working relationships with team members and referrers Additional Information Two professional and/or character references are required A Criminal Records Bureau background check, including a credit check, may be required All employees are expected to complete a three-month probationary period
Jan 16, 2026
Full time
KT & Coe are currently seeking a Customer Service Advisor to join a well-established and supportive team based in Diss. This is a fantastic role for someone who thrives in a fast-paced environment, enjoys helping customers through the claims process, and takes pride in delivering excellent service. Job Description The team are typically the first point of contact for our clients, who may include referrers from insurance brokers, insurance companies, accident management companies, solicitors, and occasionally private individuals. The team is responsible for accepting new claims in the event of non-fault or partially disputed road traffic accidents. Duties Managing all aspects of new claims, from inception to hire provision, including initial correspondence with interested parties Promoting company services to clients and associated parties Communicating with clients, responsible parties, insurers, solicitors, and other relevant contacts Using the case management system to follow up on outstanding matters such as witness reports and third-party details Arranging delivery of credit hire vehicles from our extensive fleet, ensuring the client receives a suitable vehicle delivered safely and conveniently Providing flexibility and support to other teams as required to meet business needs Providing general administrative support to the management team Building effective working relationships with team members and referrers Additional Information Two professional and/or character references are required A Criminal Records Bureau background check, including a credit check, may be required All employees are expected to complete a three-month probationary period
Manpower UK Ltd
Customer Service Centre Advisor
Manpower UK Ltd Barnsley, Yorkshire
Manpower is proud to be recruiting on behalf of our prestigious client based in Barnsley, who are one of the UK's largest and most respected independent accident repair groups in the region. The package: Full time Perm position Monday to Friday (This is a fully office-based role) Location: S75 Barnsley Hours: 8:00am- 5:00pm (40 hours a week) Fully Office based! Salary on offer: 25,800 per annum Bonus opportunities 25 days holidays plus bank holidays Excellent benefit package Ongoing training and career development opportunities About the Role Our client is looking to recruit for a Customer Service Centre Advisor on a full-time perm basis. This is a customer-focused position where you will play a key role in delivering a smooth, professional and positive experience for customers over the telephone. Your responsibilities will include: This is a telephony-based position responsible for handling incoming customer claims. You will contact customers to discuss their claims and guide them through the repair process. Acting as the first point of contact, you will answer incoming calls and liaise with both customers and service providers. You will provide regular updates, resolve queries, and carry out additional ad hoc administrative duties as required. Please note: Full training is provided on this job! What We're Looking For We are seeking candidates who: Have excellent customer service and Telephone skills Are organised, adaptable and proactive Enjoy working as part of a team Have a positive, "can-do" attitude Are flexible, reliable and happy to get stuck in Enjoy building rapport with customers and colleagues Experience in customer service, call centre environments would be beneficial but is not essential. If you are passionate about customer service and would like to join a growing, supportive and well-established business, we would love to hear from you. Apply today or contact Arsalan Mohammed, send across your CV to: alternatively call (phone number removed) Mobile: (phone number removed)
Jan 15, 2026
Full time
Manpower is proud to be recruiting on behalf of our prestigious client based in Barnsley, who are one of the UK's largest and most respected independent accident repair groups in the region. The package: Full time Perm position Monday to Friday (This is a fully office-based role) Location: S75 Barnsley Hours: 8:00am- 5:00pm (40 hours a week) Fully Office based! Salary on offer: 25,800 per annum Bonus opportunities 25 days holidays plus bank holidays Excellent benefit package Ongoing training and career development opportunities About the Role Our client is looking to recruit for a Customer Service Centre Advisor on a full-time perm basis. This is a customer-focused position where you will play a key role in delivering a smooth, professional and positive experience for customers over the telephone. Your responsibilities will include: This is a telephony-based position responsible for handling incoming customer claims. You will contact customers to discuss their claims and guide them through the repair process. Acting as the first point of contact, you will answer incoming calls and liaise with both customers and service providers. You will provide regular updates, resolve queries, and carry out additional ad hoc administrative duties as required. Please note: Full training is provided on this job! What We're Looking For We are seeking candidates who: Have excellent customer service and Telephone skills Are organised, adaptable and proactive Enjoy working as part of a team Have a positive, "can-do" attitude Are flexible, reliable and happy to get stuck in Enjoy building rapport with customers and colleagues Experience in customer service, call centre environments would be beneficial but is not essential. If you are passionate about customer service and would like to join a growing, supportive and well-established business, we would love to hear from you. Apply today or contact Arsalan Mohammed, send across your CV to: alternatively call (phone number removed) Mobile: (phone number removed)
Red Recruitment
Customer Service Advisor
Red Recruitment Weston-super-mare, Somerset
Customer Service Advisor/Claims Handler Red Recruitment is recruiting a Customer Service Advisor/Claims Handler for our client based in Weston Super Mare This role is perfect for a proven people leader who thrives on driving results and shaping high-performing teams. The role will be office-based, Monday - Friday with a salary of 25,909 Per Year. Benefits and Package for Customer Service Advisor/Claims Handler: Salary: 25,909 Per Annum Hours: Monday - Friday, 38.5 Hours Per Week Contract: Permanent Location: Weston Super Mare Generous Holiday Progression Opportunities Company pension Key Responsibilities of Customer Service Advisor/Claims Handler Deliver a smooth, customer-focused claims experience by guiding policyholders through the claims process from start to finish. Handle inbound and outbound calls, providing expert advice, answering questions, and resolving issues with a friendly, professional approach. Take ownership of each claim, ensuring fair treatment and timely resolutions, whether that involves arranging repairs, ordering parts, or settling claims. Maintain accurate, detailed records in our systems, supporting high-quality service and compliance. Collaborate with team members and support your colleagues to achieve departmental goals. Identify opportunities to improve processes, making our claims journey faster, easier, and more satisfying for customers. Key Skills and Experience of Customer Service Advisor/Claims Handler Outstanding communication skills-confident, clear, and empathetic. A customer-first mindset with a genuine desire to help. Sharp attention to detail to ensure accuracy and thoroughness. Strong analytical thinking to assess claims fairly and effectively. Adaptability to change, with a positive attitude towards new processes and challenges. Comfortable with Microsoft Office (Word, Excel, Outlook) and quick data entry. Familiarity with call centre software and claims processing systems is a plus. Previous experience in customer service or claims handling is advantageous but not essential If you have the relevant skills and experience of a Customer Service Advisor/Claims Handler and are interested in the position, please apply now! Red Recruitment (Agency)
Jan 15, 2026
Full time
Customer Service Advisor/Claims Handler Red Recruitment is recruiting a Customer Service Advisor/Claims Handler for our client based in Weston Super Mare This role is perfect for a proven people leader who thrives on driving results and shaping high-performing teams. The role will be office-based, Monday - Friday with a salary of 25,909 Per Year. Benefits and Package for Customer Service Advisor/Claims Handler: Salary: 25,909 Per Annum Hours: Monday - Friday, 38.5 Hours Per Week Contract: Permanent Location: Weston Super Mare Generous Holiday Progression Opportunities Company pension Key Responsibilities of Customer Service Advisor/Claims Handler Deliver a smooth, customer-focused claims experience by guiding policyholders through the claims process from start to finish. Handle inbound and outbound calls, providing expert advice, answering questions, and resolving issues with a friendly, professional approach. Take ownership of each claim, ensuring fair treatment and timely resolutions, whether that involves arranging repairs, ordering parts, or settling claims. Maintain accurate, detailed records in our systems, supporting high-quality service and compliance. Collaborate with team members and support your colleagues to achieve departmental goals. Identify opportunities to improve processes, making our claims journey faster, easier, and more satisfying for customers. Key Skills and Experience of Customer Service Advisor/Claims Handler Outstanding communication skills-confident, clear, and empathetic. A customer-first mindset with a genuine desire to help. Sharp attention to detail to ensure accuracy and thoroughness. Strong analytical thinking to assess claims fairly and effectively. Adaptability to change, with a positive attitude towards new processes and challenges. Comfortable with Microsoft Office (Word, Excel, Outlook) and quick data entry. Familiarity with call centre software and claims processing systems is a plus. Previous experience in customer service or claims handling is advantageous but not essential If you have the relevant skills and experience of a Customer Service Advisor/Claims Handler and are interested in the position, please apply now! Red Recruitment (Agency)
Liberty CL Recruitment
Customer Service Advisor
Liberty CL Recruitment Cosham, Hampshire
Job Title: Customer Service Advisor Salary: £26,200 rising to £30,300 following successful completion of a training programme Location: Portsmouth Hours: You will work a variety of shifts Monday - Sunday between 8am and 8pm, always having two days off a week. Are you an experienced Customer Service Professional who is passionate about providing an excellent service? If so, we may just have the perfect role for you Customer Service Role Overview: Working for a fantastic global organisation, you will join a team of passionate Customer Service Case Managers to provide a seamless customer experience. In this role, no two days will be the same and you will be tasked with managing a variety of cases at any one time. What the Customer Service role will involve: Overseeing and handling medical emergency assistance claims as the primary responsibility Supervising a caseload of medical emergency assistance claims Prioritising tasks based on urgency and deadlines Handling challenging situations with professionalism and compassion Contributing to the overall performance of the customer service technical team Our ideal candidate: Excellent interpersonal skills and be able to remain professional whilst also being compassionate and understanding The ability to remain calm under pressure and be resilient Self-motivated and well organised as you will need to handle multiple cases at once Strong written communication and attention to detail Company benefits: 28 days holiday, rising to 38 with length of service Hybrid working options after probation, 2 days a week in the office & 3 days at home Employee assistance programme Cycle to work scheme Gym discounts Healthcare plan Free parking Discount on travel and medical insurance products Following a successful two-stage screening process, you will be asked to attend an immersive experience for half a day. This is currently scheduled for the following date: 6th April 2026 If you have the skills and experience to match this role, we would love to hear from you! Please reach out to one of the team at Liberty Recruitment Group.
Jan 14, 2026
Full time
Job Title: Customer Service Advisor Salary: £26,200 rising to £30,300 following successful completion of a training programme Location: Portsmouth Hours: You will work a variety of shifts Monday - Sunday between 8am and 8pm, always having two days off a week. Are you an experienced Customer Service Professional who is passionate about providing an excellent service? If so, we may just have the perfect role for you Customer Service Role Overview: Working for a fantastic global organisation, you will join a team of passionate Customer Service Case Managers to provide a seamless customer experience. In this role, no two days will be the same and you will be tasked with managing a variety of cases at any one time. What the Customer Service role will involve: Overseeing and handling medical emergency assistance claims as the primary responsibility Supervising a caseload of medical emergency assistance claims Prioritising tasks based on urgency and deadlines Handling challenging situations with professionalism and compassion Contributing to the overall performance of the customer service technical team Our ideal candidate: Excellent interpersonal skills and be able to remain professional whilst also being compassionate and understanding The ability to remain calm under pressure and be resilient Self-motivated and well organised as you will need to handle multiple cases at once Strong written communication and attention to detail Company benefits: 28 days holiday, rising to 38 with length of service Hybrid working options after probation, 2 days a week in the office & 3 days at home Employee assistance programme Cycle to work scheme Gym discounts Healthcare plan Free parking Discount on travel and medical insurance products Following a successful two-stage screening process, you will be asked to attend an immersive experience for half a day. This is currently scheduled for the following date: 6th April 2026 If you have the skills and experience to match this role, we would love to hear from you! Please reach out to one of the team at Liberty Recruitment Group.
Gi Group
Dutch Speaking Customer Service Advisor
Gi Group Featherstone, Staffordshire
Are you fluent in Dutch and ready to make a real impact in a fast-paced, customer-focused environment? We're seeking a proactive and personable Dutch-speaking Customer Service Representative to join a vibrant UK-based team. If you thrive on solving problems, building relationships, and delivering top-tier service, this could be your next big move. What You'll Be Doing Responding to customer enquiries via phone and email in Dutch Managing and prioritising requests including orders, samples, claims, and complaints Ensuring timely and professional resolution of customer issues Maintaining accurate records and updating systems Collaborating with team members to resolve queries and meet performance goals Escalating and correcting errors with a solutions-focused mindset What You'll Bring Fluency in Dutch and English (written and spoken) Previous experience in customer service Strong multitasking and organisational skills Attention to detail and problem-solving abilities Confidence using Salesforce and Microsoft Office Suite Excellent interpersonal and communication skills Ability to work independently and as part of a team Your Schedule Monday to Friday, 8am - 4pm, 37.5 hours per week Hybrid working model: 2 days from home, 3 days on site Perks & Benefits 25 days holiday + 8 bank holidays Access to Hapi employee benefits platform Free on-site parking Should you require any support or assistance, please contact your local Gi Group office. Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Gold status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters. Gi Group of companies includes Gi Group Holdings Recruitment Ltd, Gi Recruitment Ltd, Draefern Ltd, Excel Resourcing (Recruitment Consultants) Ltd, Gi Recruitment Ltd, INTOO (UK) Ltd, Marks Sattin (UK) Ltd, TACK TMI UK Ltd, TACK International Ltd, Grafton Professional Staffing Ltd, Encore Personnel Services Ltd, Gi Group Staffing Solutions Ltd and Gi Group Ireland Ltd. Gi Group Staffing Solutions Ltd are acting as an Employment Agency in relation to this role. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.
Jan 13, 2026
Full time
Are you fluent in Dutch and ready to make a real impact in a fast-paced, customer-focused environment? We're seeking a proactive and personable Dutch-speaking Customer Service Representative to join a vibrant UK-based team. If you thrive on solving problems, building relationships, and delivering top-tier service, this could be your next big move. What You'll Be Doing Responding to customer enquiries via phone and email in Dutch Managing and prioritising requests including orders, samples, claims, and complaints Ensuring timely and professional resolution of customer issues Maintaining accurate records and updating systems Collaborating with team members to resolve queries and meet performance goals Escalating and correcting errors with a solutions-focused mindset What You'll Bring Fluency in Dutch and English (written and spoken) Previous experience in customer service Strong multitasking and organisational skills Attention to detail and problem-solving abilities Confidence using Salesforce and Microsoft Office Suite Excellent interpersonal and communication skills Ability to work independently and as part of a team Your Schedule Monday to Friday, 8am - 4pm, 37.5 hours per week Hybrid working model: 2 days from home, 3 days on site Perks & Benefits 25 days holiday + 8 bank holidays Access to Hapi employee benefits platform Free on-site parking Should you require any support or assistance, please contact your local Gi Group office. Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Gold status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters. Gi Group of companies includes Gi Group Holdings Recruitment Ltd, Gi Recruitment Ltd, Draefern Ltd, Excel Resourcing (Recruitment Consultants) Ltd, Gi Recruitment Ltd, INTOO (UK) Ltd, Marks Sattin (UK) Ltd, TACK TMI UK Ltd, TACK International Ltd, Grafton Professional Staffing Ltd, Encore Personnel Services Ltd, Gi Group Staffing Solutions Ltd and Gi Group Ireland Ltd. Gi Group Staffing Solutions Ltd are acting as an Employment Agency in relation to this role. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.
Ernest Gordon Recruitment Limited
Customer Claim Advisor (Automotive)
Ernest Gordon Recruitment Limited Woolston, Warrington
Customer Claim Advisor (Automotive) 26,000 + Monday-Friday role + Progression + Training + Hybrid work + Company Benefits Warrington Do you have Automotive understanding / experience? On offer is a local, Monday-Friday role within a stable and well-established yet growing Automotive services and solutions provider who offer a great work life balance and the chance to continually build your career. This company are a well-established yet growing provider of varying services and solutions within the automotive industry to a broad customer base ranging from car dealers to major groups. They have continually grown to the point they have a multi-million turnover and are looking to grow their friendly team at their office in Warrington. This role will see you initially shadowing team members and the training manager. Once trained you will be taking calls from a range of customers to understand issues with their vehicles and how these fall into place with their existing warranty agreements. You will also undertake quality checking of documents and liaising with dealerships and hands on mechanics as you work Monday-Friday 8am-4pm and 9am - 5pm on rotation, with an hour lunch. This permanent role would suit someone with Automotive knowledge / experience looking to further their career in a call centre environment within a well-established company offering a good work life balance and hybrid working. The Role: Assess validity and costings of claims Advising customers on next steps in repair process Manage relationships with customers, dealerships and repairers Deal with customer enquiries and complaints Monday-Friday 9am-5pm / 8am-4pm (rotating) Friendly office environment and team The Person: Automotive knowledge / experience Looking to work in an office environment Commutable to Warrington Automotive, Claims, Handler, Assessor, Analyst, Technician, Administrator, Coordinator, Customer, Service, Monday-Friday, B2B, Hybrid, Training, North West, Liverpool, Warrington, Manchester Reference number: BBBH23372 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Jan 11, 2026
Full time
Customer Claim Advisor (Automotive) 26,000 + Monday-Friday role + Progression + Training + Hybrid work + Company Benefits Warrington Do you have Automotive understanding / experience? On offer is a local, Monday-Friday role within a stable and well-established yet growing Automotive services and solutions provider who offer a great work life balance and the chance to continually build your career. This company are a well-established yet growing provider of varying services and solutions within the automotive industry to a broad customer base ranging from car dealers to major groups. They have continually grown to the point they have a multi-million turnover and are looking to grow their friendly team at their office in Warrington. This role will see you initially shadowing team members and the training manager. Once trained you will be taking calls from a range of customers to understand issues with their vehicles and how these fall into place with their existing warranty agreements. You will also undertake quality checking of documents and liaising with dealerships and hands on mechanics as you work Monday-Friday 8am-4pm and 9am - 5pm on rotation, with an hour lunch. This permanent role would suit someone with Automotive knowledge / experience looking to further their career in a call centre environment within a well-established company offering a good work life balance and hybrid working. The Role: Assess validity and costings of claims Advising customers on next steps in repair process Manage relationships with customers, dealerships and repairers Deal with customer enquiries and complaints Monday-Friday 9am-5pm / 8am-4pm (rotating) Friendly office environment and team The Person: Automotive knowledge / experience Looking to work in an office environment Commutable to Warrington Automotive, Claims, Handler, Assessor, Analyst, Technician, Administrator, Coordinator, Customer, Service, Monday-Friday, B2B, Hybrid, Training, North West, Liverpool, Warrington, Manchester Reference number: BBBH23372 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Niyaa People Ltd
Debt and Welfare Advisor
Niyaa People Ltd Gorseinon, Swansea
We are recruiting on behalf of a respected housing organisation for a Debt and Welfare Advisor to join their Housing Income team on a permanent basis in Swansea. This is a rewarding opportunity for an experienced housing or advice professional who is passionate about financial inclusion, welfare support, and helping residents sustain their tenancies. As a Debt and Welfare Advisor, you will play a vital role in supporting residents to understand their rent charges, manage debt, and access welfare benefits, while working proactively to prevent rent arrears and avoid unnecessary evictions. The Role The Debt and Welfare Advisor role is predominantly desk-based, providing high-quality, customer-focused rent and welfare advice to residents. You will manage rent accounts, agree and monitor payment plans, and offer tailored guidance to residents experiencing financial hardship. You will work closely with Housing and Neighbourhood teams to ensure residents receive the right support at the right time. Key Responsibilities of a Debt and Welfare Advisor: Manage rent accounts and take appropriate rent management actions in line with legislation and income policies Agree, monitor and amend affordable payment plans with residents Provide debt, welfare benefits and money advice, including guidance on Universal Credit and welfare reform Monitor Housing Benefit and Universal Credit claims, liaising with relevant departments Support residents with applications for Discretionary Housing Payments and other financial assistance Respond to daily reports identifying residents at risk of arrears and take timely action Maintain accurate and up-to-date records on the housing management system Take inbound calls and respond to written enquiries relating to rent, arrears and payment methods Promote a range of payment options including Direct Debits, standing orders and Allpay Work collaboratively with Neighbourhood and Community Housing teams on complex or escalated cases Support former tenancy arrears recovery, including tracing and legal action where required Assist with court preparation and provide evidence when necessary Contribute to service improvement, staff training and income-related projects What We'd Love To See: Proven experience within social housing, income recovery, debt advice or welfare benefits Strong knowledge of the welfare benefits system and financial inclusion principles Experience working with rent arrears and tenancy sustainment Excellent communication, negotiation and listening skills Ability to manage complex cases and prioritise a varied workload Strong IT skills and experience using housing management systems A proactive, resilient and customer-focused approach What's on Offer: Permanent position Competitive salary Supportive, values-led working environment If this Debt and Welfare Advisor role is for you then please apply or contact (url removed)
Jan 09, 2026
Full time
We are recruiting on behalf of a respected housing organisation for a Debt and Welfare Advisor to join their Housing Income team on a permanent basis in Swansea. This is a rewarding opportunity for an experienced housing or advice professional who is passionate about financial inclusion, welfare support, and helping residents sustain their tenancies. As a Debt and Welfare Advisor, you will play a vital role in supporting residents to understand their rent charges, manage debt, and access welfare benefits, while working proactively to prevent rent arrears and avoid unnecessary evictions. The Role The Debt and Welfare Advisor role is predominantly desk-based, providing high-quality, customer-focused rent and welfare advice to residents. You will manage rent accounts, agree and monitor payment plans, and offer tailored guidance to residents experiencing financial hardship. You will work closely with Housing and Neighbourhood teams to ensure residents receive the right support at the right time. Key Responsibilities of a Debt and Welfare Advisor: Manage rent accounts and take appropriate rent management actions in line with legislation and income policies Agree, monitor and amend affordable payment plans with residents Provide debt, welfare benefits and money advice, including guidance on Universal Credit and welfare reform Monitor Housing Benefit and Universal Credit claims, liaising with relevant departments Support residents with applications for Discretionary Housing Payments and other financial assistance Respond to daily reports identifying residents at risk of arrears and take timely action Maintain accurate and up-to-date records on the housing management system Take inbound calls and respond to written enquiries relating to rent, arrears and payment methods Promote a range of payment options including Direct Debits, standing orders and Allpay Work collaboratively with Neighbourhood and Community Housing teams on complex or escalated cases Support former tenancy arrears recovery, including tracing and legal action where required Assist with court preparation and provide evidence when necessary Contribute to service improvement, staff training and income-related projects What We'd Love To See: Proven experience within social housing, income recovery, debt advice or welfare benefits Strong knowledge of the welfare benefits system and financial inclusion principles Experience working with rent arrears and tenancy sustainment Excellent communication, negotiation and listening skills Ability to manage complex cases and prioritise a varied workload Strong IT skills and experience using housing management systems A proactive, resilient and customer-focused approach What's on Offer: Permanent position Competitive salary Supportive, values-led working environment If this Debt and Welfare Advisor role is for you then please apply or contact (url removed)
Inspired Energy Solutions Ltd
Water Implementation Analyst
Inspired Energy Solutions Ltd Kirkham, Lancashire
Inspired PLC is a UK market leading technology enabled provider of energy and sustainability advisory services. Since 2000, it has grown in scale and capability and is servicing over 3,400 UK and Irish clients across all sectors. To enable businesses to respond to the climate emergency, we focus on solving their toughest challenges. By managing data comprehensively, sourcing energy sustainably and reducing carbon efficiently, we allow our clients to control costs effectively, make authentic ESG disclosures, improve their business performance, whilst powering their journey to net zero. This role is ideally suited to a career minded, ambitious individual who is looking for that unique opportunity to prove what they can do and then be rewarded for it. We are looking for a Water Implementation Analyst to join our successful Siteworks team. This role is home based with occasional travel to our offices required. Role and Responsibilities The Water team requires an organized, self-starter to manage a workload of project and audit recommendations to realise savings and refunds for our customers. The team are responsible for auditing water accounts and reviewing opportunities to assist our clients with cost recovery and implementing savings. Reporting to the Head of Water Auditing, the successful candidate will be confident in dealing with internal account managers, suppliers and clients, have experience in using CRMs and strong IT skills. The successful candidate's responsibilities will include but not be limited to: Using our internal CRM system, submit and track refund and savings opportunities as directed by the Water Audit team following analysis or on-site audits. Manage a log of claims for multiple customers. Compile evidence packs to support challenges and claims to suppliers. Schedule workflow to follow up and escalate at appropriate times. Managing the submission of refund allowances where appropriate. Maintain and develop positive relationships with client suppliers (water retailers and wholesalers) and 3rd party contractors to effectively resolve queries and claims raised. Provide regular MI reporting of the progress of claims submitted, forecast and log of completed and successful claims. Attend and contribute to supplier meetings as required. Report audit recommendations and results to clients. Recording / updating processes where necessary. Take an active part in process transition to increase speed / efficiency of query submission, follow up and resolution. Qualifications and Experience Requirements Essential: Confident and professional telephone manner Experience working with CRM systems Excellent English and Mathematics A good working knowledge of Microsoft Office applications (Excel essential) Good negotiation skills An inquiring mindset and determination to overcome obstacles to pursue claims to a successful resolution Ability to meet deadlines and prioritise activities Ability to analyse technical reports and develop recommendations in plain language Desirable: Water Industry experience Good knowledge of the current and historic UK Water market regulations Knowledge and understanding of UK Water market pricing and charging schedules Ability to support and lead system and process development opportunities Good presentation skills Good networking and interpersonal skills across client & delivery teams What we offer Training and development opportunities Company pension Sharesave scheme Life insurance 4pm finish on Friday If you are interested in the role and would like to be considered, please apply now and a member of our In House Recruitment Team will be in touch. Good Luck!
Jan 09, 2026
Full time
Inspired PLC is a UK market leading technology enabled provider of energy and sustainability advisory services. Since 2000, it has grown in scale and capability and is servicing over 3,400 UK and Irish clients across all sectors. To enable businesses to respond to the climate emergency, we focus on solving their toughest challenges. By managing data comprehensively, sourcing energy sustainably and reducing carbon efficiently, we allow our clients to control costs effectively, make authentic ESG disclosures, improve their business performance, whilst powering their journey to net zero. This role is ideally suited to a career minded, ambitious individual who is looking for that unique opportunity to prove what they can do and then be rewarded for it. We are looking for a Water Implementation Analyst to join our successful Siteworks team. This role is home based with occasional travel to our offices required. Role and Responsibilities The Water team requires an organized, self-starter to manage a workload of project and audit recommendations to realise savings and refunds for our customers. The team are responsible for auditing water accounts and reviewing opportunities to assist our clients with cost recovery and implementing savings. Reporting to the Head of Water Auditing, the successful candidate will be confident in dealing with internal account managers, suppliers and clients, have experience in using CRMs and strong IT skills. The successful candidate's responsibilities will include but not be limited to: Using our internal CRM system, submit and track refund and savings opportunities as directed by the Water Audit team following analysis or on-site audits. Manage a log of claims for multiple customers. Compile evidence packs to support challenges and claims to suppliers. Schedule workflow to follow up and escalate at appropriate times. Managing the submission of refund allowances where appropriate. Maintain and develop positive relationships with client suppliers (water retailers and wholesalers) and 3rd party contractors to effectively resolve queries and claims raised. Provide regular MI reporting of the progress of claims submitted, forecast and log of completed and successful claims. Attend and contribute to supplier meetings as required. Report audit recommendations and results to clients. Recording / updating processes where necessary. Take an active part in process transition to increase speed / efficiency of query submission, follow up and resolution. Qualifications and Experience Requirements Essential: Confident and professional telephone manner Experience working with CRM systems Excellent English and Mathematics A good working knowledge of Microsoft Office applications (Excel essential) Good negotiation skills An inquiring mindset and determination to overcome obstacles to pursue claims to a successful resolution Ability to meet deadlines and prioritise activities Ability to analyse technical reports and develop recommendations in plain language Desirable: Water Industry experience Good knowledge of the current and historic UK Water market regulations Knowledge and understanding of UK Water market pricing and charging schedules Ability to support and lead system and process development opportunities Good presentation skills Good networking and interpersonal skills across client & delivery teams What we offer Training and development opportunities Company pension Sharesave scheme Life insurance 4pm finish on Friday If you are interested in the role and would like to be considered, please apply now and a member of our In House Recruitment Team will be in touch. Good Luck!
P&S Personnel Services Limited
Commercial Contracts Manager
P&S Personnel Services Limited
P+S Personnel are pleased to be working on behalf of our clients, who are currently recruiting a Commercial Contracts Manager to join their team on a full time, permanent basis. You can be based anywhere within the UK Role Summary: The Commercial Contracts Manager ensures the organisation s commercial and contractual frameworks in the defence industry are robust, compliant, and value driven. This role manages complex contracts with government agencies, defence primes, and international partners balancing profitability, risk, and strict regulatory requirements. Main Responsibilities: Contract Drafting, Negotiation & Management Lead the drafting, review, and negotiation of contracts with government bodies, prime contractors, and subcontractors. Structure terms in alignment with defence procurement frameworks, including MOD DEFCONs, FAR/DFARS (for U.S. projects), and ITAR/EAR regulations. Negotiate terms for development, manufacturing, support, and service contracts, ensuring commercial soundness while maintaining compliance. Manage flow-down clauses effectively across the supply chain to ensure consistency and risk control. Interpret and implement complex contract provisions around delivery milestones, pricing adjustments, intellectual property, and offset obligations. Risk & Compliance Identify and mitigate contractual, financial, export, and reputational risks associated with defence contracts. Ensure full adherence to national and international defence trade regulations, including ITAR, EAR, and other export control regimes. Monitor and enforce security classification handling, subcontractor compliance, and data protection requirements. Maintain robust documentation and audit trails for internal and external review (MOD, NATO, or internal audit). Contract Lifecycle Oversight Oversee contract lifecycle management from proposal to closeout, including modifications, extensions, and renewals. Maintain accurate contract records, ensuring visibility on deliverables, billing milestones, and change control processes. Interface with project managers, engineers, procurement, and finance to ensure operational alignment. Implement performance monitoring systems for contractual obligations and commercial KPIs. Commercial Strategy & Support Provide commercial input to bids and proposals, balancing competitiveness with risk exposure. Collaborate with Legal, Finance, and Programme Management to shape commercially viable offers. Evaluate pricing models, cost-plus structures, fixed-price, and incentive-based contracts. Advise senior leadership on contractual implications of program or policy changes. Support supplier and customer negotiations to resolve disputes, variations, or claims. Stakeholder Engagement & Leadership Serve as the trusted commercial advisor to programme and business leaders. Represent the company in commercial discussions with defence clients, subcontractors, and government auditors. Train internal stakeholders on defence contracting principles, ethics, and compliance protocols. Foster a culture of commercial discipline, transparency, and accountability. Experience & Qualifications: Bachelor s degree in law, Business, or Engineering (LLB, MBA, or CIPS certification advantageous). 7 10 years experience in commercial or contract management within the defence, aerospace, or security sectors. Deep understanding of defence contracting standards (e.g., DEFCON, FAR/DFARS, ITAR/EAR). Proven experience managing government and international defence contracts. Strong negotiation, analytical, and stakeholder management skills. Excellent knowledge of export control, offset, and compliance frameworks. Proficiency with contract management systems (SAP, Ivalua, or equivalent) and solid financial literacy. The ideal candidate blends commercial pragmatism, legal discipline, and defence-sector awareness to drive success in a highly scrutinized environment. If this is a role you are interested in, please apply online ensuring your CV is up to date.
Jan 09, 2026
Full time
P+S Personnel are pleased to be working on behalf of our clients, who are currently recruiting a Commercial Contracts Manager to join their team on a full time, permanent basis. You can be based anywhere within the UK Role Summary: The Commercial Contracts Manager ensures the organisation s commercial and contractual frameworks in the defence industry are robust, compliant, and value driven. This role manages complex contracts with government agencies, defence primes, and international partners balancing profitability, risk, and strict regulatory requirements. Main Responsibilities: Contract Drafting, Negotiation & Management Lead the drafting, review, and negotiation of contracts with government bodies, prime contractors, and subcontractors. Structure terms in alignment with defence procurement frameworks, including MOD DEFCONs, FAR/DFARS (for U.S. projects), and ITAR/EAR regulations. Negotiate terms for development, manufacturing, support, and service contracts, ensuring commercial soundness while maintaining compliance. Manage flow-down clauses effectively across the supply chain to ensure consistency and risk control. Interpret and implement complex contract provisions around delivery milestones, pricing adjustments, intellectual property, and offset obligations. Risk & Compliance Identify and mitigate contractual, financial, export, and reputational risks associated with defence contracts. Ensure full adherence to national and international defence trade regulations, including ITAR, EAR, and other export control regimes. Monitor and enforce security classification handling, subcontractor compliance, and data protection requirements. Maintain robust documentation and audit trails for internal and external review (MOD, NATO, or internal audit). Contract Lifecycle Oversight Oversee contract lifecycle management from proposal to closeout, including modifications, extensions, and renewals. Maintain accurate contract records, ensuring visibility on deliverables, billing milestones, and change control processes. Interface with project managers, engineers, procurement, and finance to ensure operational alignment. Implement performance monitoring systems for contractual obligations and commercial KPIs. Commercial Strategy & Support Provide commercial input to bids and proposals, balancing competitiveness with risk exposure. Collaborate with Legal, Finance, and Programme Management to shape commercially viable offers. Evaluate pricing models, cost-plus structures, fixed-price, and incentive-based contracts. Advise senior leadership on contractual implications of program or policy changes. Support supplier and customer negotiations to resolve disputes, variations, or claims. Stakeholder Engagement & Leadership Serve as the trusted commercial advisor to programme and business leaders. Represent the company in commercial discussions with defence clients, subcontractors, and government auditors. Train internal stakeholders on defence contracting principles, ethics, and compliance protocols. Foster a culture of commercial discipline, transparency, and accountability. Experience & Qualifications: Bachelor s degree in law, Business, or Engineering (LLB, MBA, or CIPS certification advantageous). 7 10 years experience in commercial or contract management within the defence, aerospace, or security sectors. Deep understanding of defence contracting standards (e.g., DEFCON, FAR/DFARS, ITAR/EAR). Proven experience managing government and international defence contracts. Strong negotiation, analytical, and stakeholder management skills. Excellent knowledge of export control, offset, and compliance frameworks. Proficiency with contract management systems (SAP, Ivalua, or equivalent) and solid financial literacy. The ideal candidate blends commercial pragmatism, legal discipline, and defence-sector awareness to drive success in a highly scrutinized environment. If this is a role you are interested in, please apply online ensuring your CV is up to date.
Team Jobs - Commercial
Customer Account Administrator
Team Jobs - Commercial Southampton, Hampshire
Customer Account Manager / Customer Service Advisor Salary: 26,500 + Commission & Monthly Bonus Hours: Monday-Friday, 9am-5pm Location: Southampton We're working with a well-established, employee-focused business that's looking to add a Customer Account Administrator to their customer services and sales team. This role is all about managing existing accounts, delivering excellent service, and building strong, long-term customer relationships. You'll handle customer enquiries from start to finish, support account growth, and play a key role in maintaining high service standards within a fast-paced environment. What you'll be doing Managing a portfolio of existing customer accounts Handling customer queries, complaints, claims and credits Answering inbound calls and managing your own inbox Supporting sales growth, including promoting exclusive product ranges Producing reports and reviewing account and sales data Supporting the wider team as needed What we're looking for Previous customer service or account management experience Confident and professional telephone manner Strong communication and organisational skills Comfortable working to deadlines in a busy environment Good working knowledge of Microsoft Office What's on offer Generous holiday allowance Pension contributions and monthly profit-share bonus Health & dental insurance contribution Staff discount, cycle to work scheme, and funded training opportunities INDCP
Jan 09, 2026
Full time
Customer Account Manager / Customer Service Advisor Salary: 26,500 + Commission & Monthly Bonus Hours: Monday-Friday, 9am-5pm Location: Southampton We're working with a well-established, employee-focused business that's looking to add a Customer Account Administrator to their customer services and sales team. This role is all about managing existing accounts, delivering excellent service, and building strong, long-term customer relationships. You'll handle customer enquiries from start to finish, support account growth, and play a key role in maintaining high service standards within a fast-paced environment. What you'll be doing Managing a portfolio of existing customer accounts Handling customer queries, complaints, claims and credits Answering inbound calls and managing your own inbox Supporting sales growth, including promoting exclusive product ranges Producing reports and reviewing account and sales data Supporting the wider team as needed What we're looking for Previous customer service or account management experience Confident and professional telephone manner Strong communication and organisational skills Comfortable working to deadlines in a busy environment Good working knowledge of Microsoft Office What's on offer Generous holiday allowance Pension contributions and monthly profit-share bonus Health & dental insurance contribution Staff discount, cycle to work scheme, and funded training opportunities INDCP
CKB Recruitment Ltd
Personal Lines Insurance Advisors
CKB Recruitment Ltd Chandler's Ford, Hampshire
We are currently recruiting for a growing Insurance Brokers, who are now recruiting for three more people to join them as personal lines brokers on their busy team in their Eastleigh office due to growth. They ae keen to hear from you if you have motor or household insurance experience, gained in sales/broking, customer service or claims. These roles will deal with both existing clients and new business. As a leading insurance provider for clients that have either standard home or motor insurance or non-standard car and home insurance needs, you will need to be confident dealing with high net worth individuals and those that have unusual and often more challenging insurance requirements. Typical clients own super cars including Ferrari s, McLaren and Porsche. They could own kit cars, modified vehicles, motorhomes or classic and vintage vehicles. On a daily basis you will be negotiating and sourcing insurance from the UK s leading insurance providers for clients that may have properties that have previously been flooded, high sum insureds, previous subsidence issues or UK or overseas holiday homes. Whatever your personal goals, you ll find a remarkable level of training and support in reaching them. It s more than just team spirit, with many people saying that the encouragement they get within this business, is like being part of a big family. So, what do you need to join this family? Well, a talent for sales is obviously important, but as you will be dealing with their customers, you also need solid customer services skills and the ability to engage with a wide range of people. In return, you can look forward to plenty of opportunities for career progression, plus a generous and highly competitive salary. Salary on offer is £25-40k depending on experience to start. Working week here is Monday to Friday 8:50am to 5:30pm, and 9am to 12 noon on Saturdays (1 in 4) If you would like to discuss this role in more detail, please contact Kieran at CKB Recruitment
Jan 05, 2026
Full time
We are currently recruiting for a growing Insurance Brokers, who are now recruiting for three more people to join them as personal lines brokers on their busy team in their Eastleigh office due to growth. They ae keen to hear from you if you have motor or household insurance experience, gained in sales/broking, customer service or claims. These roles will deal with both existing clients and new business. As a leading insurance provider for clients that have either standard home or motor insurance or non-standard car and home insurance needs, you will need to be confident dealing with high net worth individuals and those that have unusual and often more challenging insurance requirements. Typical clients own super cars including Ferrari s, McLaren and Porsche. They could own kit cars, modified vehicles, motorhomes or classic and vintage vehicles. On a daily basis you will be negotiating and sourcing insurance from the UK s leading insurance providers for clients that may have properties that have previously been flooded, high sum insureds, previous subsidence issues or UK or overseas holiday homes. Whatever your personal goals, you ll find a remarkable level of training and support in reaching them. It s more than just team spirit, with many people saying that the encouragement they get within this business, is like being part of a big family. So, what do you need to join this family? Well, a talent for sales is obviously important, but as you will be dealing with their customers, you also need solid customer services skills and the ability to engage with a wide range of people. In return, you can look forward to plenty of opportunities for career progression, plus a generous and highly competitive salary. Salary on offer is £25-40k depending on experience to start. Working week here is Monday to Friday 8:50am to 5:30pm, and 9am to 12 noon on Saturdays (1 in 4) If you would like to discuss this role in more detail, please contact Kieran at CKB Recruitment

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