Job Description
Our client is an established leading provider of Global freight forwarding transport solutions operating in Europe with 18 strategically located offices across the UK, Benelux, Poland, Czech Republic, Hungary, Bulgaria and Romania.
Offering road, rail, air and sea freight services with competitively priced solutions. The operations are backed by long-term partnerships with trusted logistics providers and over 200 dedicated professionals serving many household names:
We are now recruiting for an experienced Road Freight Forwarding Clerk located just outside of Leeds City Centre. This is a full-time office-based role.
Role Purpose
To plan, coordinate, and execute the transportation of goods by road, ensuring compliance with customer requirements, legal obligations, and company standards. The role ensures efficient, cost-effective, and timely delivery of consignments while maintaining high levels of customer satisfaction and operational control.
Key Responsibilities
Arrange domestic and international road transport of goods.
Plan and schedule shipments in coordination with carriers, drivers, and warehouse teams.
Prepare and verify transport documentation (CMR, delivery notes, packing lists, etc.).
Monitor shipment progress and proactively resolve delivery or routing issues.
Ensure compliance with road transport regulations, ADR requirements, and company safety policies.
Manage booking confirmations, pick-up/delivery instructions, and load plans.
Act as the main contact point for assigned customers.
Provide shipment updates, ETAs, and resolve transport-related queries.
Handle complaints and service deviations professionally.
Maintain a high level of customer satisfaction and service reliability.
Obtain freight quotations and negotiate rates with hauliers and subcontractors.
Verify and approve supplier invoices in line with agreed tariffs.
Ensure profitability and cost efficiency for each consignment.
Ensure all shipments have the correct transport and customs documents.
Maintain records in line with ISO, and internal compliance requirements.
Verify cargo details against customer instructions and legal requirements.
Support export/import customs clearance procedures when applicable.
Qualifications & Experience
Minimum 2-3 years of experience in road freight forwarding or logistics.
Knowledge of EU transport regulations, incoterms, ADR, and customs procedures.
Strong organisational, communication, and problem-solving skills.
Proficiency in logistics systems (TMS, ERP) and Microsoft Office.
Ability to work under pressure and manage multiple shipments simultaneously
Package and Benefits
Salary 30,000 to 34,000
20 days holidays to start plus 2 additional days between Christmas and New year (plus bank holidays)
Pension scheme
Membership to Perkbox with monthly points added to the account
Onsite parking
