Job Description
At Saint-Gobain Exterior Solutions, we're looking for an Aftercare Manager to join our Technical team, helping customers recognise us as a trusted technical expert and primary point of accountability for product-related aftercare.
This is to ensure a consistent, progressional and market-leading aftercare service that supports customers, protects the brand and aligns with the Saint-Gobain Exterior Solutions standards. It will oversee the management of customer complaints, providing technical support and represents the business within relevant trade bodies.
This is a full-time role based at either our Flitwick or Telford offices.
What we're looking for:
- Understanding of the construction market and the building regulations
- Experienced in providing technical advice, complaint management or aftercare roles
- Technical understanding and ability to understand Product Data Sheets and able to articulate to customers and internal stakeholders
- Passion for customer support and possess a customer-centric mindset
What you will be doing:
- Own the full lifecycle of product-related complaints, ensuring timely, professional and commercial responsible solutions
- Provide accurate and market leading technical advice to inform customers on how the SGES products/systems should be installed in determining root cause of claims
- Support daily management of the technical hotline and technical inbox, ensuring consistent, high-quality technical advice
- Provide recommendations and insights to the business to support continuous improvement
Are Saint-Gobain inclusive employers?
Saint-Gobain is a worldwide leader in light and sustainable construction, following our purpose of 'Making the World a Better Home'. We play a part in improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world.
We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.
And what about flexibility?
At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments. We'll happily discuss any need you might have for this role. Whilst we can't promise to meet every request when we're recruiting, we do promise to listen.
If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you!
