Operations Manager

Operations Manager

Ace Children s Occupational Therapy Ltd

Location: Crondall, Hampshire office based

Salary: £35,000 to £38,000 per annum depending on experience

Full time, permanent, 37 hours per week

Ace Children s Occupational Therapy Ltd is a well-established private paediatric practice based in North East Hampshire, providing assessment and intervention services for children and young people aged 2 to 25 years.

Following an internal promotion, we are now seeking an experienced Operations Manager to support the continued growth of the practice and oversee its day to day operational, financial and IT functions.

This is a key role, working closely with the Practice Manager and senior leadership team to ensure the practice runs efficiently, compliantly and effectively.

About the role

The Operations Manager will take responsibility for the smooth running of the practice, with a particular focus on finance, IT and operational performance.

Key responsibilities will include:

Operations and administration

• Managing the day to day activities and performance of the Operations and QA team
• Reviewing processes and identifying efficiencies to improve productivity and reduce costs
• Overseeing procurement and managing supplier relationships
• Managing company policies, procedures and facilities including health and safety

IT management

• Acting as the main point of contact for IT and telephony matters
• Managing system access, hardware, software and user permissions
• Liaising with external IT providers to resolve issues
• Supporting the rollout of new systems and upgrades
• Overseeing IT budgets, licences and information governance compliance

Financial management

• Supporting budgets, P&L, cash flow and financial reporting
• Managing billing processes, utilisation targets and cost control
• Monitoring performance against financial targets and identifying improvement opportunities
• People management and leadership
• Managing recruitment, onboarding, appraisals and mandatory training
• Supporting staff wellbeing and promoting a positive workplace culture
• Acting as a key link between clinical and non-clinical teams

Compliance and quality

• Ensuring regulatory and legal compliance including GDPR, DBS and professional standards
• Supporting audits, insurance requirements and complaint handling
• Contributing to business planning, development and growth initiatives

About you

You will be an experienced operations or management professional with strong organisational, financial and IT skills, confident managing multiple priorities in a fast paced environment.

The successful candidate will ideally have:

• At least five years experience in a management or supervisory role
• Strong understanding of basic accountancy including P&L, payroll and expenses
• Advanced IT skills including Microsoft 365 and Excel with experience using pivot tables
• Experience of managing teams, performance reviews and appraisals
• Excellent communication skills and attention to detail
• Ability to manage external suppliers and service providers effectively
• Experience within healthcare, private practice, SEN or working with local authorities and schools would be advantageous but is not essential.
• A full UK driving licence and access to a vehicle are required as the clinic is not accessible via public transport.

Benefits

- Salary of £35,000 to £38,000 depending on experience

- 25 days annual leave plus bank holidays

- Pension scheme

- Death in service benefit

- Health care and health insurance

- Office based role with home working available when required

- Flexible working hours between 8.30am and 5.30pm

Interested? Please apply with your latest CV.

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