Facilities Coordinator

Berry Recruitment are currently recruiting for Facilities Coordinator in Cantley, Norwich.

Your main duties will include

• Provide a first line contact for internal and external customers/contractors.
• To manage client platforms to ensure the clients fault log is dealt with effectively taking ownership of jobs that you have logged.
• Ensure that job packs within your area are complete and ready for billing. Job packs must include PO/ Quote/ CVI/SMR/ email communications.
• Changing status on open jobs, chasing subcontractor for both delivery dates for parts and service completion sheets and updating customers as required.
• Process and job on the in-house finance system (JDE) to enable invoicing and Raising Purchase Orders as and when required.
• Liaising with Clients to escalate out of line incidents.
• Administer PPM's and Reactive control to Service Engineers through in-house System and are carried out within one month of the allocated date
• Monitor email systems and respond accordingly to queries and client requests.
• Coordinate faults, schedule to engineers, communicate with customers. When an engineer is scheduled to a job ensure the attendance info is communicated to the customer and engineer.
• Review all paperwork received from engineers and raise follow on or new jobs for any sheets for further action.
• Assist the General Manager to monitor service standards
• Monitor the active jobs logged on with the helpdesk using Microsoft Teams to communicate
• Operate and maintain an effective filing system for the department as well as producing reports for all management team when required

This is a temporary ongoing position.

The working hours are Monday - Friday 07:30-16:00.

For further information please contact Ella Callaby at Berry Recruitment Kings Lynn.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.