Service Administrator

VTA Recruitment are delighted to be working with a well-established, family-owned transport and engineering business with a strong reputation built over decades. The company operates from two busy depots in Oldham and Peterlee, supporting a wide-ranging customer base across the Northwest and Northeast.

Known for their reliability, high standards, and long-standing customer relationships, the business continues to grow year on year. They pride themselves on a people-first culture, offering stability, support, and long-term career opportunities for their staff.

The Role

Joining a friendly and experienced team, the Service Administrator will be a central part of daily operations. You ll be responsible for coordinating a team of mobile service technicians and workshop engineers, ensuring maintenance, servicing, and breakdown work is delivered efficiently and to a high standard.

This is a varied and fast-paced role where organisation, communication, and industry knowledge are key.

Key Responsibilities

• Managing customer enquiries via phone and email, providing a professional and helpful service
• Scheduling vehicles for MOTs, servicing, and repairs
• Allocating engineers to customer sites for maintenance and breakdowns across the region
• Monitoring job progress and escalating issues where necessary
• Producing service reports, logs, and quality check documentation
• Coordinating workshop repairs and updating internal systems
• Liaising with customers to confirm bookings, costs, and work completed

About You

• Previous experience within the transport, vehicle, or engineering sector
• Highly organised with a methodical approach to workload management
• Confident communicator with strong customer service skills
• IT literate and comfortable learning bespoke systems
• Able to remain calm and efficient in a busy, reactive environment

What s On Offer

• £27,000 £29,000 depending on experience
• Monday to Friday, 08 00 (hours confirmed at interview)
• 25 days annual leave + Bank Holidays
• Opportunity to join a stable, growing company with a supportive, family-run culture

This role would suit someone looking to build a long-term career within a respected business where your contribution genuinely matters.

If you re an experienced Service Administrator/Controller looking for stability, variety, and the chance to grow with a respected company, we d love to hear from you.