New Homes Sales Advisor

Rocasa are looking to recruit New Homes Sales Advisor covering 3 sites in Manchester, paying up to 32,486 per annum plus benefits working : Weds- Sunday (phone number removed)pm.

Duties of the role :

Sell all plots available and the services that are offered by the panel mortgage broker and panel solicitors directly to customers while following standard protocols.

Negotiate with customers to ensure the best sales outcome for the business. May also involve providing back-office support to a sales team.

Set clear objectives for each sales call or meeting; tailor standard materials to make presentations to customers; and ask relevant questions to gather information, to evaluate the customer's level of interest, and to identify and respond to areas requiring further information or explanation.

Provide a quality service to customers while identifying opportunities to secure new business or support retention.

Responsibilities will include dealing with complex queries and investigating and resolving customer problems to ensure that customers are kept fully and regularly informed of the progress of their purchase.

Develop and implement a customer contact plan to communicate product launches and engage the customers in relevant sales campaigns.

Act as first point of contact for customer queries and complaints and resolve them, referring complex issues to others and ensuring that the customer receives an appropriate response.

Schedule follow-up actions and enter relevant information into the CRM system after each contact with a customer to create a call plan and to ensure that the organisation has quality data to enable effective customer retention and business development activities.

Identify potential customers by obtaining information, referrals, and recommendations from existing customers and other contacts.

Maintain an accurate representation of sales pipelines, plots available and forecast within CRM systems.

Develop knowledge and understanding of policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards.

Obtain authorisation from a supervisor or manager for any exceptions from mandatory procedure.

Collect market data and maintain a database of market intelligence and competitor activity to support the marketing and sales planning process.

Prepare moderately complex documents required for the reservation process using a variety of applications for technology devices, such as standard office software. Also responsible for gathering and summarising data for reports through the reservation sign-off process.

Use the marketing system and protocols to deliver mostly routine support services.

You will need previous experience in Selling New Build Properties and ideally some knowledge of Shared Ownership.