Job Description
About the Role
We are looking for a highly organised and detail oriented Warranty Administrator to join our Porsche Aftersales team. This is a key role supporting workshop operations, ensuring warranty claims are processed accurately, efficiently, and in full compliance with Porsche UK and Porsche AG standards.
Key Responsibilities
- Accurately prepare, submit, and monitor all warranty and goodwill claims.
- Review job cards, technician notes, and supporting documents to ensure compliance.
- Maintain up-to-date knowledge of Porsche warranty policies and procedures.
- Liaise with technicians, service advisors, and the Aftersales Manager to resolve queries.
- Monitor outstanding claims, audit results, and recoveries to maximise warranty performance.
- Support internal and external warranty audits.
- Maintain organised records and documentation for all claims.
- Coach and develop the Technical Team with new process or repair methods.
About You
You will thrive in this role if you are:
- Exceptionally organised with strong attention to detail.
- Confident using dealership management systems (DMS)
- Experienced in automotive warranty administration (Porsche or prestige brand preferred).
- A proactive communicator who builds strong relationships across Departments.
- Able to work to deadlines in a very fast paced Aftersales environment.
When applying for this role please consider that we require candidates to have Warranty Administrator experience as a minimum requirement for this role.
Why Sytner?
Sytner Group are delighted to provide an industry-leading benefits package.
We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary / community work
At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.
Unsure? Read on
We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.
We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
