Senior Parts Sales Advisor

Role: Senior Parts Sales Advisor

Location: Warwick, CV34 6TE

Hours: 40 hours per week between 08:00 - 17:00 Monday to Friday

Salary: between £37,000.00 - £40,000.00 pa DOE

Are you a parts expert who thrives on solving complex queries and delivering outstanding customer service? We're looking for a Senior Parts Sales Advisor to play a key role in supporting customers, driving parts accuracy, and being the go-to specialist for technical parts advice.

What you'll be doing:

• Handling customer enquiries via phone and email with confidence and expertise
• Identifying and supplying the correct parts first time, every time
• Preparing quotes and promoting genuine OE parts
• Acting as the first point of contact for complex and escalated parts queries
• Managing parts data, vehicle BOMs and engineering changes within electronic parts catalogues
• Working closely with engineering and technical teams to resolve issues and improve accuracy
• Identifying part failure trends and producing technical parts bulletins

What we're looking for:

• Strong automotive parts knowledge with hands-on aftermarket experience
• Proven ability to deliver excellent customer service in a fast-paced environment
• Confident communicator with professional telephone manner
• Technically minded, with the ability to interpret parts data and engineering changes
• A collaborative team player who enjoys sharing knowledge