General Manager / Head of Operations

Position: General Manager / Head of Operations
Location: Sevenoaks
Salary: 50,000 - 65,000 (DOE) - Negotiable for an exceptional candidate

We are seeking a commercially minded and operationally focused General Manager / Head of Operations to take ownership of a busy technical site.

This is a hands-on leadership role with responsibility for day-to-day operations, team management, and financial performance, offering the potential to progress into an Operations Director position as the business grows.

Job Overview

• Lead and manage cross-functional teams to deliver operational excellence
• Take ownership of site operations, ensuring efficiency, compliance, and high performance
• Drive adherence to procedures, KPIs, and quality standards
• Develop and implement operational and strategic plans aligned to business objectives
• Manage profit and loss, ensuring financial targets are met through effective cost control and revenue generation
• Coach, mentor, and develop staff to build a high-performing, motivated team
• Support business development by identifying growth opportunities and contributing to new product/service initiatives
• Oversee projects from inception to completion, ensuring delivery on time, within scope, and within budget
• Implement process improvements to enhance efficiency, quality, and service delivery (Lean/Six Sigma desirable)
• Ensure compliance with company policies, regulatory requirements, and health & safety standards

Job Requirements

• Proven experience in a senior operational or General Manager role
• Background in a technical, scientific, laboratory, or regulated environment desirable
• Strong commercial acumen with experience managing P&L and driving operational performance
• Demonstrated ability to lead, develop, and motivate teams
• Experience supporting business growth, service development, or product development initiatives
• Strong project management skills, with the ability to manage multiple initiatives
• Experience driving operational efficiency and continuous improvement (Lean/Six Sigma desirable)
• Confident communicator with strong stakeholder management skills

Salary & Benefits

• 50,000 - 65,000 (DOE) - Negotiable for an exceptional candidate
• Profit-share bonus
• Full-time, onsite position (Monday-Friday, 8-5)
• 28 days annual leave including bank holidays
• Earn an extra day of holiday each year of service (up to 5 additional days)

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.

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