Customer Service Advisor

Customer Service Advisor

£25,196 plus benefits

Reports to: Supporter Services Manager

Directorate: Marketing, Fundraising & Engagement

Contract: 6 month fixed-term contract

Hours: Full time 35 hours per week (between 8am - 8pm, 10 days within 14, including 2 weekends in 6).

Location: Location Home-based.

Closing date: 08th February :55.

This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. Please let us know if there is anything about the recruitment process that you would like to discuss, in particular if there are any changes or adjustments that would make it easier for you to apply. Please contact or as soon as possible.

Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

Recruitment process: competency-based interview

Interview date: week commencing 16th February

At Cancer Research UK, we exist to beat cancer.

We are seeking a motivated, enthusiastic, and compassionate Customer Service Adviser to join our Supporter Services Team.

In this role, you will engage directly with our supporters, providing excellent, solution-focused support while using your strong interpersonal skills to build trust, loyalty, and maximize fundraising opportunities. You will thrive in a fast-paced contact centre environment, retaining and using information effectively, and operating independently after induction.

This could suit someone who has worked in fundraising (Face to Face/Door to Door) and is passionate about raising money for Cancer Research UK. Alternatively, you could work in a call centre, as a telemarketer or sales advisor. If you can demonstrate the ability to inspire and motivate our supporters, we would love to hear from you

You'll be given full training and support in the form of online workshops as well as a buddy to support you in your journey to becoming a subject matter expert in all things to support our amazing fundraisers.

What will I be doing?

• Providing personalised, solution-focused support to all supporters via inbound and outbound calls, emails, live chat, and social media.
• Listening carefully to supporters' needs, understanding their experiences, and responding with empathy, patience, and professionalism.
• Using interactions to promote CRUK campaigns, products, and services.
• Acting as an information specialist, maintaining up-to-date knowledge across all campaigns and services.
• Maximising fundraising opportunities and supporter engagement.
• Maintaining high standards of accuracy and attention to detail, even in challenging or emotional situations

What are we looking for?

• Exceptional customer service skills with the ability to manage challenging interactions calmly and effectively.
• High level of confidence in phone communication and call control, ideally through experience within a call or contact centre.
• Experience working collaboratively within a team
• Strong writing skills, with the ability to create professional emails and correspondence.
• Competent in using Excel and Microsoft Office , including Outlook and PowerPoint, and the ability to navigate multiple systems simultaneously
• Excellent attention to detail, accuracy, and ability to retain information.
• Ability to work independently after induction, self-managing tasks and priorities.
• Comfortable working to targets, with a proactive and self-motivated approach.

Our organisation values are designed to guide all that we do.

Bold: Act with ambition, courage and determination

Credible: Act with rigour and professionalism

Human: Act to have a positive impact on people

Together: Act inclusively and collaboratively

We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.

If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience we'd still love to hear from you.

What will I gain?

We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.

You can explore our benefits by visiting our careers web page.

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.

For more information on this career opportunity please visit our website or contact us.

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