Head of Aftersales

Head of Aftersales
Location: Warmington, Oxfordshire
Contract: Permanent, Full-time
Salary: IRO £55,000 + Bonus

Lead Excellence. Drive Quality. Shape the Future of After-Sales.

Join a dynamic, fast-growing company where you'll play a key role in driving after-sales success and delivering exceptional service. As the Head of Aftersales, you will lead a high-performing team while overseeing all operations, warranty management, financial performance, and customer satisfaction. If you're passionate about leadership, service excellence, and process improvement, we want you to steer our after-sales team towards continuous growth and efficiency.

Your Role as Head of Aftersales:
In this pivotal role, you ll be responsible for managing the entire after-sales process, ensuring operational efficiency, top-notch customer experiences, and meeting financial targets. You ll oversee a skilled team, manage warranty claims, and ensure continuous improvement in quality and service delivery. As part of the leadership team, you ll help drive the development of new systems and processes for long-term success.

• Team Management: Lead, coach, and develop a high-performing team to achieve high productivity, quality workmanship, and customer satisfaction. Oversee all operations, scheduling, and workflow efficiency.
• Warranty & Compliance: Manage warranty claims, ensuring compliance with manufacturer and company policies while minimising delayed claims. Collaborate with production and development to reduce warranty costs.
• Financial Performance: Set and achieve after-sales financial targets, including labour and parts sales, gross profit, and expense control. Analyse performance and implement corrective actions to improve profitability.
• Quality Control & Customer Satisfaction: Enforce quality control standards and address customer concerns. Drive continuous improvement to enhance service quality and customer retention.
• Process & Administration: Ensure accurate documentation and compliance with health, safety, and environmental standards. Develop processes to enhance efficiency.

What You ll Bring to the Head of Aftersales Role:

• Proven experience in an after-sales, service, or workshop management role (preferably in automotive or a similar industry).
• Strong leadership and people-management skills.
• Solid understanding of warranty processes, service operations, and parts management.
• Financial acumen and experience managing budgets and performance targets.
• Excellent organisational, communication, and problem-solving skills.

Why This Role?

• £53,000 base salary + bonus.
• Opportunity to lead and innovate in a fast-growing, exciting industry.
• Develop your leadership skills in a company committed to growth and quality.
• Play a key role in shaping the future of after-sales operations, improving service delivery, and driving customer satisfaction.

Ready to make a significant impact as the Head of Aftersales? Apply now with a copy of your CV. If you're shortlisted, our team will contact you to discuss the role further. All applications are treated with strict confidentiality.