Customer Liaison Officer

Location: Chester & Stoke
Contract: Temporary (initial 4 weeks, with potential to extend or go permanent)
Hours: Monday-Friday, 8:00am-4:30pm
Rate: Flexible - dependent on experience

An exciting opportunity has arisen for an experienced Customer Liaison Officer to support projects across the Chester and Stoke regions. This role is initially offered on a 4-week temporary basis, with the possibility of extension or permanent employment for the right candidate.

You will play a key role in resident engagement, acting as the main point of contact between customers, residents, and project teams to ensure works are delivered smoothly and professionally.

The role will require travel between sites; candidates must have access to their own vehicle. Mileage expenses can be claimed.

As a Customer Liaison Officer, your duties will include:

• Leading resident and community engagement activities and building strong local relationships

• Communicating clearly with residents about upcoming works, timelines, and expectations

• Acting as the main point of contact for resident enquiries, concerns, and feedback

• Coordinating access arrangements to support project delivery

• Resolving access or resident-related issues promptly, escalating where appropriate

• Maintaining accurate records of communications, access agreements, and issue resolution

• Previous experience in a face-to-face customer service role

• Ability to handle sensitive situations with professionalism and empathy

• Strong communication, resilience, and negotiation skills

• Proficient in Microsoft Office

• Full UK driving licence and access to a vehicle

• Previous experience in a Customer Liaison Officer / Tenant Liaison Officer / Resident Liaison Officer role

• Experience working within the social housing sector

• Competitive pay, dependent on experience

• Mileage expenses for business travel

• Opportunity to work on meaningful community-focused projects

• Potential for contract extension or permanent employment

If you're an experienced Customer Liaison Officer looking for a short-term opportunity with longer-term potential, we'd love to hear from you. Please apply with your up-to-date CV or call Jess on (phone number removed)