General Manager - Heard. Soho
Premium burgers. Fresh ingredients. Consistent standards.
Heard is a new smash burger concept from 2 Michelin-starred chef Jordan Bailey, created to take an everyday classic and make it exceptional. After a year touring the UK's biggest events, Heard opened its first restaurant in Borough in February 2025 - pairing signature burgers and beef salt fries with natural wines, craft beer, and a high-speed, high-standard service style. We have recently opened our second branch in Soho and are looking for someone to lead the way.
In Your First 12 Months, You'll
- Lead the Soho site to consistently deliver fast, high-energy service, maintaining team energy and execution standards across every shift
- Build and retain a fully staffed FOH & BOH team, with strong onboarding, clear performance expectations, and 90%+ retention by month 12
- Own the rota and labour cost management, ensuring schedule coverage while hitting % targets without overstaffing
- Deliver consistent guest satisfaction, with 90%+ of in-service feedback marked "excellent" for speed, hospitality, and product
- Achieve and maintain site-level P&L targets, including food cost, labour, waste, and controllables - tracked weekly and reviewed monthly
- Run daily briefings and post-shift debriefs, ensuring team alignment on service goals, product knowledge, and performance feedback
- Maintain full compliance across EHO, licensing, health & safety, and cash handling, with no major issues flagged on internal or external audit
- Drive daily site standards, from music and lighting to floor setup, bathroom checks, and equipment functionality - nothing overlooked
- Collaborate weekly with ops, marketing, and culinary teams to implement promotions, improve processes, and drive site performance
- Act as the lead brand ambassador in the venue, creating a warm, sharp, and professional atmosphere that keeps guests returning
What You Bring
- Proven experience as a General Manager or strong Assistant General Manager in a high-volume restaurant, premium fast-casual, or multi-revenue site
- Confident leadership - you know how to build, motivate, and hold a team to a high standard
- Strong operational skills - you're fluent in rota planning, stock, reporting, and P&L ownership
- A calm, solutions-focused mindset - you lead by example and thrive under pressure
- A genuine love of hospitality - guests feel it, your team feeds off it
The Heard Package
- Up to £55,000 - 58,000 per year
- Monthly meal for you + 4 guests - on us
- Formal qualifications - including Mental Health First Aid, H&S Level 3, and Personal Licence
- Real development - progression into multi-site or central roles as we grow
Ready to lead one of London's most exciting new restaurants? Apply now and set the standard at Heard