DOME creates exciting, high-energy places where people come together. From nationwide festivals and Southbank meanwhile spaces to pop-ups, catering, and events across London, we design, deliver, and operate vibrant, food-led destinations. Alongside this, we run our two Truffle Burger restaurants in central London.
Born from London's street-food and festival scene, Truffle Burger is known for decadent, creative burgers, relaxed service, and consistently high standards. Our restaurants are small, neighbourhood spots with a big reputation. We offer a hands on, energetic working environment with friendly, experienced teams who care deeply about food, service, and teamwork.
The RoleWe're looking for an experienced and motivated General Manager to lead a team with warmth, pride and confidence in running a tight, happy operation. You'll be responsible for leading the front of house team, supporting kitchen teams, delivering outstanding service, and ensuring smooth day to day operations while maintaining Truffle Burger's high standards and keep our loyal customers happy.
Lead and manage a front of house team of 4-6 front of house staff, while supporting the Head Chef, kitchen team and overseeing daily service
Ensure smooth and efficient restaurant operations, including scheduling, stock control, and ordering
Support team development through coaching, motivation, feedback, and regular check ins
Create weekly rotas, authorise holidays, cover absences, and monitor time and attendance
Lead exceptional customer service with charisma and warmth, following and guiding the teams with their steps of service
Handle customer feedback and complaints promptly, using insights to improve the guest experience
Work with the Operations Manager to identify ways to reduce costs and increase revenue while maintaining quality
Ensure consistency and quality across all food and beverage offerings in line with Truffle Burger standards
Carry out regular inspections to maintain cleanliness, safety, and compliance with health & food safety regulations
Identify opportunities to improve teamwork, workflow, training, and service sequences
Take ownership of team performance and outcomes, fostering a positive and enthusiastic work environment whilst communicating confidently, respectfully and encouraging feedback and continuous learning
Report to Operations Manager - all things team, service excellence, compliance, sales and GPs
Proven experience as a General Manager or Assistant General Manager in a fast paced, casual hospitality environment, looking after a team of 6+
Food Safety Level 3 Certification and a Personal License is preferable but not essential
A natural leader who motivates teams and leads by example
Passionate about street food, service, and delivering great guest experiences
Organised, proactive, and confident solving problems independently
Comfortable balancing operational detail with people management
Energetic, positive, and thrives in a busy, hands on role
Fun, friendly, casual and seriously experienced team
25% off food at any location/ restaurant for you and 3 guests
Wage Stream - save with interest, and never get caught short
Award Winning Employee Assistance Program to support your health and wellbeing
Be part of a well known London food brand with strong roots in festivals and street food
Work in a supportive, energetic environment with experienced teams
Opportunity to grow within the diverse DOME portfolio and Truffle Burger as the business continues to expand
If you love being busy, care about consistency and quality, and want to grow with an exciting London brand, we'd love to hear from you.