Service Delivery Advisor

Service Delivery Advisor; Apprentice Employment Agency division

Location - remote/hybrid (part time will be considered, though 5 day working coverage required)

About the Role

We're looking for an organised and detail-focused professional to join our team in a key back-office role supporting our apprenticeship provision. This is a great opportunity for someone with experience in a college or training provider setting who enjoys working behind the scenes to keep systems, records, and processes running smoothly.

You'll play a vital part in managing apprentice employment administration, payroll information, and compliance from onboarding through to completion. Acting as a central point of coordination, you'll support apprentices, employers, and colleagues by ensuring information is accurate, up to date, and handled with care - helping everyone focus on successful outcomes.

What You'll Do

You will support the administrative lifecycle of apprentice employment, ensuring all contractual, payroll, and absence-related documentation is processed accurately and on time. This includes maintaining apprentice records, monitoring probation and review milestones, tracking attendance and absence, and ensuring payroll data is correctly collated and submitted.

Working closely with delivery staff, employers and apprentices; you will provide first-line administrative and advisory support on attendance, conduct, and performance processes, supporting reporting, audits, and compliance activity.

Your role will be essential in ensuring apprentices and employers receive a professional, reliable service.

Experience

• Strong experience in administration, payroll processing, and absence management, ideally within education or training.
• Understanding of apprenticeship contracts, compliance, and funding rules (or willingness to develop this quickly).
• Confident handling of sensitive information in line with GDPR and safeguarding requirements.
• Good general education; a relevant HR, payroll, or business administration qualification would be advantageous.

Attributes

• Exceptionally organised with strong attention to detail, particularly when managing multiple records and deadlines.
• Calm, professional, and methodical when dealing with complex or sensitive administrative matters.
• Able to build positive working relationships with apprentices (including young people), employers, and colleagues.
• Proactive and reliable, with a strong sense of ownership for back-office processes and data accuracy.
• Comfortable working in a small team, with the flexibility to support wider operational needs to ensure excellent learner and client outcomes.

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.