Head of Customer Success (Sales)

At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster.

We build world leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their impact on the environment.

We operate in 145+ countries while proudly maintaining headquarters in New Zealand.

Role

Seequent, The Bentley Subsurface Company, is a world leader in the development of subsurface modelling software. We create technology that helps organisations understand the subsurface to make better, more informed and more sustainable decisions about some of the world's most significant civil, environmental, and energy challenges. Acquired by Bentley Systems in 2021, we are now connecting the built world above ground with the hidden world below, creating a ground breaking class of software solutions. We are seeking an experienced, highly motivated and customer focused sales manager to lead and develop a team that are tasked with retaining and growing a dedicated set of customer accounts. This is a critical leadership role responsible for driving revenue growth within the mid market segment.

The ideal candidate is a strategic thinker with a proven track record in software sales, an inspiring leader, and an exceptional coach with a high EQ. You will be responsible for developing and executing a strategic sales plan for your team, coaching your team through the complete sales cycle, and building a high performance team culture focused on achieving ambitious growth targets. This role is responsible for building and leading a diverse and geographically distributed team of professionals that serve customers throughout the entire EMEA region.

Key Responsibilities

• Team Leadership & Development: Recruit, train, coach, and motivate a team of account managing sellers to achieve revenue growth through upselling, cross selling and growing users within existing accounts.
• Foster a culture of success, collaboration, and continuous professional growth.
• Strategic Sales Planning: Develop and execute a comprehensive sales strategy to expand the mid market, grow revenue from existing accounts, and drive the adoption of Seequent's portfolio of solutions. Pipeline & Revenue Management: Oversee all aspects of the sales pipeline, from lead generation to closing deals. Ensure accurate sales pipeline and reporting using CRM (Salesforce).
• Customer Engagement: Coach your team to build and nurture long lasting relationships with prospective clients, understanding their challenges and demonstrating how Seequent's solutions can unlock significant value.
• Act as the first point of escalation in front of the customer, to ensure they are supported and we maintain strong, sympathetic, long term customer relationships.
• Cross Functional Collaboration: Work closely with Customer Solutions, Marketing, Sales Operations and partner teams across the wider Bently Systems to ensure alignment, develop sales collateral, and provide market feedback to shape product development, as well as go to market strategy.
• Market Intelligence: Stay current with industry trends, the competitive landscape, and customer needs to identify new opportunities and inform your teams priorities and direction.
• Operational Excellence: Manage the day to day activities of your sales team, holding weekly 1:1s, regular check ins, coaching, setting clear objectives, and monitoring progress to ensure company quotas are met, while maintaining the highest standards of CRM hygiene and reporting across your team. You will also be confident and prepared reporting moving business metrics to senior leadership.

Qualifications & Skills Required

• Minimum of 5 years of experience in a SaaS or technology environment.
• Proven experience in a people leadership role within the sales industry, with a demonstrated ability to build, coach, and mentor high performing sales teams.
• High emotional intelligence with the ability to manage through ambiguity and through change, in a dynamic and fast paced, high growth environment.
• Ability to clearly articulate direction to team members, to link activity and tactics to the bigger company picture, as well as motivate and inspire both your own team and partner teams toward a shared purpose.
• Strong commercial acumen with a track record of achieving and exceeding sales targets as a people leader.
• Demonstrated capability with solution selling and managing complex sales cycles, as well as diverse customers throughout the EMEA region.
• Excellent communication, presentation, negotiation, and decision making skills.
• Ability to rapidly link technical details to wider business outcomes and respectfully challenge customers toward a better alternative. Must be confident delivering solutions to a technical market, and dealing with technical personas.
• Ability to act as a true ambassador of Seequent, living our values and always doing the right thing, even in the most challenging circumstances.
• Strong analytical skills, with the ability to translate data into actionable insights and accurate forecasts.

Would be an Asset

• Knowledge and experience in, or selling into, the civil engineering, environmental, or a related technical domain.
• High proficiency with CRM software (Salesforce) and other sales tools such as Power BI.
• Experience in a fast paced, high growth, and constantly changing environment.

What We Offer

• The opportunity to be part of a dynamic, global, and rapidly growing company.
• A positive and collaborative team culture with a strong emphasis on doing the right thing for our customers and colleagues.
• The chance to work with world leading technology that is making a real impact on creating a more sustainable future.

Our Commitment to Equity, Diversity, and Inclusion

At Seequent, we champion the uniqueness of each individual. Our commitment to inclusiveness, equity, and accessibility is fundamental to who we are. If you require accommodation during our recruitment process, please let our Talent Acquisition team know. We are here to ensure a fair opportunity for all. Research underscores that some individuals, especially women and under represented groups, may hesitate to apply for roles if they don't meet every requirement. Please don't count yourself out if you don't tick every box. We are committed to hiring a diverse team and encourage individuals of all background and abilities to apply. Thank you for considering us as your potential employer; we're excited to see what you can bring to our team!

Benefits of being a Seequenteer and why you'll love being on our team

Working at Seequent means becoming part of a community of collaborative innovators with insatiable curiosity and a passion to make a difference. Seequenteers are experts at what they do, visionaries with bold ideas for the future, and driven by a desire to make meaningful change.

Our culture - At Seequent you'll be encouraged to Find a Better Way, Think Customer, Collaborate Enthusiastically, Exceed Expectations and Take Ownership, no matter what role you're in. Our values define a culture of open mindedness, connected teams despite geographical distance, transparent communication, and leadership at any level, where everyone is welcome as their authentic self.

Our offices - Seequent operates from offices all over the world; as part of the Bentley Systems family. Our office hubs are fueled by barista crafted coffee, games, table tennis, Lego, online trivia battles, and regular office team events. We like to celebrate our wins with cake too, lots of cake.

Benefits - Competitive salary, flexible working, a paid day each year to volunteer, an employee share purchase plan in most locations, rewards & recognition program, continuous learning and career growth opportunities, internal engagement events, culture & wellbeing program, personal support resources. Additional benefits are unique to each location Seequent resides in.

How to apply

If this sounds like the role for you, apply today