Customer Success Manager, Circle Plus

We are looking for a highly motivated Customer Success Manager to drive the success of our premium-tier customers. This role focuses on building long-term partnerships, guiding customers through onboarding and adoption, and helping them maximize the value of our platform. You will manage a portfolio of strategic clients, providing proactive support and strategic insights to ensure their communities thrive. Working cross-functionally with Product, Engineering, Sales, and Support, you will help shape best practices and processes for scalable customer success. This is a high-impact position that combines hands on account management with opportunities to influence broader customer experience strategy. You will act as a trusted advisor, ensuring each customer achieves their goals while driving retention and growth.

• Serve as the primary point of contact for a portfolio of premium customers, managing onboarding, adoption, and ongoing engagement.
• Conduct strategy sessions to guide customers in achieving their goals and maximizing platform value.
• Analyze usage data to identify risks and opportunities, and implement engagement campaigns to drive adoption and retention.
• Build and maintain strong relationships with multiple stakeholders within client organizations.
• Communicate effectively with both technical and non technical audiences, providing clear guidance and updates.
• Collaborate internally to share customer feedback, inform product improvements, and contribute to overall customer success strategy.
• Support customers through renewal and expansion cycles, ensuring they understand how the platform aligns with their business strategy.

• Strong alignment with organizational values and a customer first mindset.
• Proficient in English (CEFR Level C2 / ILR Level 5).
• 4+ years of experience in SaaS Customer Success, community management, or working directly with creators.
• Proven ability to manage complex accounts with multiple stakeholders and tight timelines.
• Experience driving adoption, retention, and growth through proactive account management.
• Strong analytical skills, using data to inform strategy and actions.
• Excellent communication skills across a variety of audiences and formats.
• Self motivated, proactive, and able to work effectively in a fast paced, remote first environment.
• Team player with process oriented mindset, documenting best practices and championing adoption internally.
• Comfortable learning new tools and platforms, with resourcefulness to solve customer challenges.
• Bonus: Familiarity with HubSpot, Zapier, Notion, Canva, Google Suite, and experience with creator focused communities.

• Competitive cash compensation: $110,000 - $120,000 USD OTE per year (85 % base, 15 % variable), plus equity.
• Fully remote work from anywhere in the world.
• High autonomy and trust to manage your work and impact.
• Generous paid time off: 35 days annually, plus paid sabbatical after 5 years.
• Comprehensive medical coverage or reimbursement options where applicable.
• Parental leave and family support benefits.
• Home office and professional development stipends.
• Annual bonus potential for eligible roles.
• Twice yearly fully paid company retreats in international locations.

We use an AI powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.