Phoenix Health & Safety
Wylde Green, West Midlands
Consultancy Coordinator Location: UK - Home based Salary: up to £35k base + up to £10k commission Contract Type: Full Time, Permanent What We Can Offer You: Hybrid Working, Performance-Related Bonus, Life Assurance, Vitality Private Healthcare, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources! Why Do We Want You Phoenix Health & Safety (part of Wilmington plc) has a brand new opportunity for a Consultancy Coordinator to join our growing consulting team! We're looking for someone who is confident handling client conversations - including proactive outreach - and enjoys roles where organisation and communication really matter. You ll be comfortable supporting inbound and outbound calls, coordinating busy schedules, and keeping client journeys running smoothly from first contact onwards. If you're looking for a role with variety, ownership, and a mix of outreach, service delivery and business growth, we'd love to hear from you! Please note: To complete your application, you will be redirected to Wilmington Plc s career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! Job Purpose, Tasks and Responsibilities Job Purpose You ll be the central point of contact for Phoenix's clients, combining coordination and business development. You'll handle inbound and outbound calls to warm and cold leads, book initial meetings, and support the sales process. Once a client is secured, you'll onboard them and manage the scheduling of consultations with our H&S Consultants. Tasks and Responsibilities: Client Coordination & Communication: • Act as the main point of contact for clients, managing inbound and outbound calls and emails. • Coordinate the client journey from enquiry through booking, delivery support, and follow up. • Issue confirmations and pre and post visit communications to ensure clients are well prepared. Scheduling & Diary Management: • Book and manage health and safety review appointments and follow up calls/visits. • Optimise consultant diaries for efficiency, travel, and service priorities. • Proactively manage changes, cancellations, and re-bookings, highlighting delivery risks where needed. Documentation & Administration: • Prepare and issue client documentation in line with Phoenix standards. • Track deliverables and ensure actions are progressed on time. • Maintain accurate records, templates, and version control. CRM & Reporting: • Keep CRM records up to date, including client status, notes, and next steps. • Produce basic management reports to support pipeline, delivery, and reappointment oversight. Commercial Support: • Support client retention and conversion through timely follow-ups and proposal support. • Capture and progress additional opportunities identified by consultants. • Contribute to improving client experience and identify process improvements. Quality & Ways of Working: • Ensure communications and records meet quality, audit, and compliance standards. • Follow agreed processes and escalation routes, helping to keep SLAs on track. • Take part in continuous improvement across systems, processes, and templates. What s the Best Thing About This Role You will be at the heart of Phoenix s consultancy services, ensuring clients receive a seamless, professional experience while working closely with consultants to support business growth and client success. What s the Most Challenging Thing About This Role Balancing multiple client journeys, schedules, and administrative processes simultaneously, while maintaining accuracy, responsiveness, and a high level of service. What We re Looking For To be successful in this role, you must have / be: • Demonstrable experience in a coordinator / scheduler / operations support role, ideally within a professional services, compliance, or field-based delivery environment. • Strong customer service and communication skills with the ability to build rapport quickly and handle challenging conversations professionally. • High level of organisation and attention to detail, able to manage multiple moving parts simultaneously. • Strong commercial awareness: understands the importance of conversion, retention, and delivering a premium client experience. • Excellent written English, able to produce clear, client-ready communications and maintain accurate records. • Confident IT user (Microsoft 365, CRM/workflow tools); able to learn new systems quickly and work with structured templates. • Able to work calmly under pressure, prioritising tasks effectively and maintaining service standards. To be successful in this role, it would be great if you have: • Experience supporting health & safety, compliance, or consultancy services (or similar regulated professional services). • Understanding of key H&S documentation types (e.g., policies, risk assessments, action plans) and typical client needs. • Experience using telephony/booking systems and producing MI reports for operational leadership. • Experience supporting sales/service conversion workflows (e.g., follow-ups, proposals, renewals, reappointments). • Familiarity with quality assurance, evidence trail, and process-driven environments. We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About Us Phoenix Health & Safety, part of Wilmington Plc, is a leading provider of health and safety training and consultancy. We empower individuals and businesses through expert education and support. Our rapid growth makes this an exciting time to join our team! Join us and do Work That Means Something At Wilmington Plc, we help global customers to do the right business in the right way providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape. When you join us, you ll not only make a real difference for our customers, you ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities. Whether you're just starting out, returning to work after a break, or looking to take your next step, you ll be doing work with meaning. Join us and make a real difference. Click on APPLY today!
Consultancy Coordinator Location: UK - Home based Salary: up to £35k base + up to £10k commission Contract Type: Full Time, Permanent What We Can Offer You: Hybrid Working, Performance-Related Bonus, Life Assurance, Vitality Private Healthcare, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources! Why Do We Want You Phoenix Health & Safety (part of Wilmington plc) has a brand new opportunity for a Consultancy Coordinator to join our growing consulting team! We're looking for someone who is confident handling client conversations - including proactive outreach - and enjoys roles where organisation and communication really matter. You ll be comfortable supporting inbound and outbound calls, coordinating busy schedules, and keeping client journeys running smoothly from first contact onwards. If you're looking for a role with variety, ownership, and a mix of outreach, service delivery and business growth, we'd love to hear from you! Please note: To complete your application, you will be redirected to Wilmington Plc s career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! Job Purpose, Tasks and Responsibilities Job Purpose You ll be the central point of contact for Phoenix's clients, combining coordination and business development. You'll handle inbound and outbound calls to warm and cold leads, book initial meetings, and support the sales process. Once a client is secured, you'll onboard them and manage the scheduling of consultations with our H&S Consultants. Tasks and Responsibilities: Client Coordination & Communication: • Act as the main point of contact for clients, managing inbound and outbound calls and emails. • Coordinate the client journey from enquiry through booking, delivery support, and follow up. • Issue confirmations and pre and post visit communications to ensure clients are well prepared. Scheduling & Diary Management: • Book and manage health and safety review appointments and follow up calls/visits. • Optimise consultant diaries for efficiency, travel, and service priorities. • Proactively manage changes, cancellations, and re-bookings, highlighting delivery risks where needed. Documentation & Administration: • Prepare and issue client documentation in line with Phoenix standards. • Track deliverables and ensure actions are progressed on time. • Maintain accurate records, templates, and version control. CRM & Reporting: • Keep CRM records up to date, including client status, notes, and next steps. • Produce basic management reports to support pipeline, delivery, and reappointment oversight. Commercial Support: • Support client retention and conversion through timely follow-ups and proposal support. • Capture and progress additional opportunities identified by consultants. • Contribute to improving client experience and identify process improvements. Quality & Ways of Working: • Ensure communications and records meet quality, audit, and compliance standards. • Follow agreed processes and escalation routes, helping to keep SLAs on track. • Take part in continuous improvement across systems, processes, and templates. What s the Best Thing About This Role You will be at the heart of Phoenix s consultancy services, ensuring clients receive a seamless, professional experience while working closely with consultants to support business growth and client success. What s the Most Challenging Thing About This Role Balancing multiple client journeys, schedules, and administrative processes simultaneously, while maintaining accuracy, responsiveness, and a high level of service. What We re Looking For To be successful in this role, you must have / be: • Demonstrable experience in a coordinator / scheduler / operations support role, ideally within a professional services, compliance, or field-based delivery environment. • Strong customer service and communication skills with the ability to build rapport quickly and handle challenging conversations professionally. • High level of organisation and attention to detail, able to manage multiple moving parts simultaneously. • Strong commercial awareness: understands the importance of conversion, retention, and delivering a premium client experience. • Excellent written English, able to produce clear, client-ready communications and maintain accurate records. • Confident IT user (Microsoft 365, CRM/workflow tools); able to learn new systems quickly and work with structured templates. • Able to work calmly under pressure, prioritising tasks effectively and maintaining service standards. To be successful in this role, it would be great if you have: • Experience supporting health & safety, compliance, or consultancy services (or similar regulated professional services). • Understanding of key H&S documentation types (e.g., policies, risk assessments, action plans) and typical client needs. • Experience using telephony/booking systems and producing MI reports for operational leadership. • Experience supporting sales/service conversion workflows (e.g., follow-ups, proposals, renewals, reappointments). • Familiarity with quality assurance, evidence trail, and process-driven environments. We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About Us Phoenix Health & Safety, part of Wilmington Plc, is a leading provider of health and safety training and consultancy. We empower individuals and businesses through expert education and support. Our rapid growth makes this an exciting time to join our team! Join us and do Work That Means Something At Wilmington Plc, we help global customers to do the right business in the right way providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape. When you join us, you ll not only make a real difference for our customers, you ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities. Whether you're just starting out, returning to work after a break, or looking to take your next step, you ll be doing work with meaning. Join us and make a real difference. Click on APPLY today!
Mars, Incorporated and its Affiliates
Melton Mowbray, Leicestershire
Job Description Plymouth (PL6 Estover) £38,000-£40,000 (dependent on experience) Performance Bonus & Exceptional Benefits დაზ Mon Fri 7am 3.30pm (flexibility on Beer ) Why Join Us? Mars Wrigley Plymouth sûre build a better world, one delicious bite at a time. We are a diverse community that values long term careers, offers competitive rewards, fantastic perks (including freebies!), and best in class development to fuel growth across our world famous brands. Your future matters, and we are committed to supporting you every step of the way. Role The role will work closely with the Maintenance Team Leaders, Operations Team Leaders, and Production Planners to secure line downtime and resources to maximize the amount of planned maintenance that can be executed. What's in it for you? Competitive salary £38,000-£40,000\Authenticated Hot food restaurant on site Career growth opportunities with structured development & Mars University Private healthcare + equal parental leave Onsite gym and nurse/osteopath/podiatrist Generous pension (up to 9% contribution) Life assurance (4x salary) EV salary sacrifice scheme Gym membership & wellbeing support Annual leave starting at 24 days, rising to 32 with service Free parking on site What We're Looking For Organization: Exceptional organizational and time management skills; ability to handle multiple priorities in a fast paced environment. Excel: Advanced proficiency in Microsoft Excel (pivot tables, formulas, data analysis). SAP: Hands on experience with SAP PM (Plant Maintenance) or similar ERP systems for maintenance management. FMCG Experience: Previous experience working in an FMCG manufacturing or production environment. Scheduling & Planning: Demonstrated experience in planning, scheduling, and coordination Key Responsibilities Develop detailed maintenance work plans aligned with CMMS to enable efficient scheduling, safe execution, and accurate KPI reporting. Use technician feedback and job evaluations to continuously improve planning and minimize backlog. Collaborate with Maintenance Stores Coordinator to manage spare parts pioneers, minimize spend, and identify cost saving opportunities. Handle purchasing of parts outside stores, partnering with commercial teams to ensure best value. Operate and enhance the CMMS system, maintaining plant history and technical files to prevent job delays. Coordinate with production planningMR to schedule annual and weekly maintenance events at least one week ahead. Work withę Maintenance Team Leader to reassign tasks during schedule breaks and plan maintenance shutdowns. Partner with technicians and Operations Team Leaders to prioritize work and secure operational resources, assigning tasks to operators as appropriate. What You Can Expect from Mars Work alongside 130,000+ associates worldwide guided by our Five Principles. Be part of a purpose driven company shaping the world we want tomorrow. Access world class training and development from day one. Join a company with an industry leading salary and benefits package.
Job Description Plymouth (PL6 Estover) £38,000-£40,000 (dependent on experience) Performance Bonus & Exceptional Benefits დაზ Mon Fri 7am 3.30pm (flexibility on Beer ) Why Join Us? Mars Wrigley Plymouth sûre build a better world, one delicious bite at a time. We are a diverse community that values long term careers, offers competitive rewards, fantastic perks (including freebies!), and best in class development to fuel growth across our world famous brands. Your future matters, and we are committed to supporting you every step of the way. Role The role will work closely with the Maintenance Team Leaders, Operations Team Leaders, and Production Planners to secure line downtime and resources to maximize the amount of planned maintenance that can be executed. What's in it for you? Competitive salary £38,000-£40,000\Authenticated Hot food restaurant on site Career growth opportunities with structured development & Mars University Private healthcare + equal parental leave Onsite gym and nurse/osteopath/podiatrist Generous pension (up to 9% contribution) Life assurance (4x salary) EV salary sacrifice scheme Gym membership & wellbeing support Annual leave starting at 24 days, rising to 32 with service Free parking on site What We're Looking For Organization: Exceptional organizational and time management skills; ability to handle multiple priorities in a fast paced environment. Excel: Advanced proficiency in Microsoft Excel (pivot tables, formulas, data analysis). SAP: Hands on experience with SAP PM (Plant Maintenance) or similar ERP systems for maintenance management. FMCG Experience: Previous experience working in an FMCG manufacturing or production environment. Scheduling & Planning: Demonstrated experience in planning, scheduling, and coordination Key Responsibilities Develop detailed maintenance work plans aligned with CMMS to enable efficient scheduling, safe execution, and accurate KPI reporting. Use technician feedback and job evaluations to continuously improve planning and minimize backlog. Collaborate with Maintenance Stores Coordinator to manage spare parts pioneers, minimize spend, and identify cost saving opportunities. Handle purchasing of parts outside stores, partnering with commercial teams to ensure best value. Operate and enhance the CMMS system, maintaining plant history and technical files to prevent job delays. Coordinate with production planningMR to schedule annual and weekly maintenance events at least one week ahead. Work withę Maintenance Team Leader to reassign tasks during schedule breaks and plan maintenance shutdowns. Partner with technicians and Operations Team Leaders to prioritize work and secure operational resources, assigning tasks to operators as appropriate. What You Can Expect from Mars Work alongside 130,000+ associates worldwide guided by our Five Principles. Be part of a purpose driven company shaping the world we want tomorrow. Access world class training and development from day one. Join a company with an industry leading salary and benefits package.