Emergency Department Support Officer - RVH - 24/7 Shift pattern

Your new company
A public sector organisation is recruiting for a Band 3 Emergency Department Support Officer based in Belfast.
Your new role
As an Emergency Department Support Officer, you will play a key role within a busy multi disciplinary team, ensuring a smooth, welcoming and well organised environment for all patients who attend. This is a varied position combining clerical support, hospitality, stock management, tidiness, and coordination of basic maintenance tasks.You will be the first point of contact for patients arriving to the department-providing a professional, friendly welcome and guiding them through the next steps. Working alongside clinical and administrative staff, you will help maintain a safe, clean and efficient environment while ensuring patients feel informed, respected and comfortable throughout their visit.
Key responsibilities include:General Duties

• Deliver excellent customer service and greet patients warmly on arrival.
• Communicate effectively with clinical teams to support patient care needs.
• Help maintain a safe, tidy and organised department, including monitoring equipment and the environment.
• Keep patients informed of delays or changes to their care pathway.
• Manage departmental stock levels and ensure supplies are readily available.

Clerical Duties

• Respond promptly to phone calls and patient enquiries.
• Take arrival details for ambulance patients.
• Maintain notice boards and dispose of outdated materials.
• Book patient transport (e.g., ambulance services, taxis, family arrangements).
• Follow-up on test results were required.
• Maintain clerical stock and order supplies as needed.
• Page specialist teams when requested.
• Provide cover for other reception areas during staff shortages.
• Manage confidential waste and scan essential patient documentation in real time.
• Report IT issues and follow up to resolution.

Cleaning & Environmental Support

• Help ensure a clean, safe and presentable department at all times.
• Alert staff to required cleans or spillages.
• Keep workstations and storage areas tidy and organised.
• Report cleanliness issues promptly to senior staff.
• Assist with linen management, scrub suit levels and general equipment checks.
• Coordinate minor maintenance requests with Estates teams.

Catering Support

• Liaise with kitchen and nursing staff regarding meal requirements.
• Report catering issues where necessary.

Training & Development

• Participate in mandatory training and regular appraisal.
• Continue personal development to support service needs.
• Undertake training related to supplies, systems and departmental processes.

What you'll need to succeed
Essential:

• Four GCSEs (A-C / 9-4) including English OR at least two years' administrative experience.
• Experience using Microsoft Office applications.
• Strong communication skills and a professional approach.
• Ability to work effectively within a team.
• Strong organisational skills with the ability to prioritise tasks.
• Ability to remain calm and efficient in a fast paced environment.
• Initiative and problem solving skills.

Desirable:

• Experience working in a healthcare or multi disciplinary team environment.

What you'll get in return

• Belfast-based office
• Full-time role
• Shift patterns
• £12.31 per hour

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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