Customer Service Executive

Bela Recruitment is hiring a Customer Service Representative (Order Processor) to work in Dungannon, Tyrone, Northern Ireland.

The Company
A great local employer and supportive team. You will be processing sales orders from only 1 large key account; this is a very premium client. All business-to-business interactions, where this customers staff will be calling or emailing you to place an order. No Cold Calling! Training provided & career progression opportunities. Immediate Interviews & Start Date available

Responsibilities

• Answering calls and emails from a key accounts staff, where they are calling to place repeat orders daily.
• This role can be high volume of calls and emails, so best suited to someone who likes to be kept busy, but very manageable as it's the same client and products they are ordering daily, for different people or locations.
• Support customers with general enquiries around stock availability, lead times for delivery, and invoice queries.
• Process sales orders onto the IT system and help customers use the online portal for ordering.
• Create pick notes for warehouse staff to build orders, report on account activity, conduct stock adjustments on systems, and process exchanges.
• Ensure all customer service agreements are being followed to ensure excellent service.
• Ensure contract service level agreements are being met & support internal departments meet deadlines.

Requirements

• You need previous, Office based, Customer Service experience, ideally processing sales orders & providing great customer service to business clients.
• Ideally used to working in a fast paced, high-volume environment daily.
• Informative, friendly and supportive attitude.
• Ability to prioritise and manage your daily workload and strong attention to detail.
• Working knowledge of Word & Excel and willing to learn the in-house IT system.
• GCSEs (minimum of 4 at grade C or above, including Maths and English) or equivalent qualifications or experience.
• Good knowledge of Microsoft Office, Word - Excel.

Rewards
Salary between £26000 - £27,000 + annual salary increases.
Working for a fantastic local employer in stunning offices.
Option of 1 day hybrid and option of early finish Fridays.
Company events.
Health & Wellbeing programs.
On the job training, support & development.
Company branded clothing provided.
Pension.
Paid Holidays including set closures - all Christmas & New Year closed.
Onsite Parking.
Career progression opportunities.
Immedidate interviews and start date available! Call asap for more information.

How to Apply
Click on Apply button & send your cv to Jason Corr at Bela Recruitment, or you can contact me at .

All applications will be strictly confidential and no cv's will be sent to any employer without your permission.

Tags - Customer Service, Office Administrator, Aftercare, Account Coordinator, Sales Support, Order Processor, Sales Administrator. Administrator. Dungannon, Armagh, Cookstown, Portadown, Moy, Coalisland, Ballygawley, Donaghmore