Customer Services Assistant

Interested in joining our team at Shrewsbury Town Council? We are currently recruiting for the following role!

Customer Services Assistant

J5, SCP 7 - 11, Pay 26,403 - 28,142

37 hours per week

We are expanding our team to deliver the newly devolved street cleaning service for the Shrewsbury Parish. Shrewsbury Town Council is building a brand-new Street Cleaning Team, and we are looking for dedicated, enthusiastic Customer Services Assistants to join our team.

The Customer Services Assistant plays a vital role in delivering excellent service to customers by providing timely, accurate, and helpful support across various communication channels. This role is the Town Councils brand ambassador and involves responding to customer queries, resolving issues, keeping accurate records and ensuring a positive customer experience at every interaction.

The ideal candidate must have strong communication skills and be proficient in Microsoft Office packages, with the ability to work on your own initiative.

Benefits:

• Training opportunities
• LGPS Pension Scheme

Closing Date for applications midday Friday 20th February 2026

Interviews will take place during w/c 9th March 2026

If this sounds like you, please hit apply now!

Reference: MTC664

Vacancy: Customer Services Assistant

Location: Shrewsbury

Salary: J5, SCP 7 - 11, Pay 26,403 - 28,142

Hours: 37 hours per week

Smart Hire is advertising on behalf of an external company.

INDSH